is our digital companion for our customers, providing them with a personalized one-stop shop across their ·èÅÄ´«Ã½ product portfolio. And now it’s available to ·èÅÄ´«Ã½ Ariba and ·èÅÄ´«Ã½ Business Network customers and partners.
·èÅÄ´«Ã½ for Me provides a central access point to solution support. The portal offers a user-friendly interface with improved functionalities that can enable better and faster interaction with ·èÅÄ´«Ã½ support experts and can provide immediate guidance to solutions for daily business tasks. It aims to make detached information a thing of the past on the customer and partner journey to an intelligent enterprise.
Since November 6, 2023, an English-language experience has been available for customers and partners to begin their exploration before the migration. And as of today, ·èÅÄ´«Ã½ Ariba and ·èÅÄ´«Ã½ Business Network knowledge-related content on ·èÅÄ´«Ã½ for Me is available in over 20 languages.
·èÅÄ´«Ã½ for Me provides an integrated and comprehensive platform to help meet the diverse needs of its users. The Services & Support dashboard features an ·èÅÄ´«Ã½ Ariba card that helps direct users to multiple resources on the legacy ·èÅÄ´«Ã½ Ariba Connect , including ·èÅÄ´«Ã½ Ariba and ·èÅÄ´«Ã½ Business Network release readiness information, product documentation, announcements, and specific content related to adoption and deployment. Â
When getting started with ·èÅÄ´«Ã½ for Me, know that:
- ·èÅÄ´«Ã½ Ariba Connect S-user authorizations are automatically carried over to ·èÅÄ´«Ã½ for Me – no additional access authorization is needed to use ·èÅÄ´«Ã½ for Me.
- The portal gives access to personalized content in the most used languages – English, German, Japanese, Simplified Chinese, French, Portuguese, and Spanish.
- ·èÅÄ´«Ã½ for Me offers intuitive cards that categorize and bucket information for your convenience. Support-relevant cards are mainly located in the Services & Support and Systems & Provisioning dashboards.
- The availability, maintenance, and subscriptions for ·èÅÄ´«Ã½ Ariba solutions and ·èÅÄ´«Ã½ Business Network can be found in the availability section of Systems & Provisioning.
- You can get a holistic view of licenses, orders, and consumption status.
- ·èÅÄ´«Ã½ for Me is also available on mobile devices. The mobile app will be enhanced with additional features and the ability to create and manage a new case.
- The get support application is your primary touchpoint with support.
Get Support, Easier and Faster
The get support application helps guide customers through technical product issues in real time or reaching ·èÅÄ´«Ã½ experts through an AI-enabled framework. It can provide an integrated and personalized support experience to help simplify and streamline the case creation process. AI can automatically recommend solutions during the interaction, predict the right product categorization, and recommend the most suitable support channel, like Expert Chat, ·èÅÄ´«Ã½ Community, or Ask an Expert Peer, when available for the selected product.
Access ·èÅÄ´«Ã½ Support on the Go
With the ·èÅÄ´«Ã½ for Me mobile app, support interaction can be possible anywhere and anytime to complete tasks and access information directly on a smartphone. The mobile app can be downloaded from the Apple Store and Google Play Store.
In conclusion, ·èÅÄ´«Ã½ for Me puts customer and partner interests into focus. While partners can manage their pipeline and customer success, the portal also serves as the central entry point for all support-related topics and questions for customers. It allows access to relevant information, self-services, and consumption status connected to any purchased product portfolio.
The ·èÅÄ´«Ã½ for Me migration for ·èÅÄ´«Ã½ Ariba solutions and ·èÅÄ´«Ã½ Business Network is a significant milestone as we tap into the next generation of AI opportunities to create an effective experience for our customers while delivering a seamless consistency in the look, feel, and delivery of critical support services.
·èÅÄ´«Ã½ for Me is made for you. Follow ·èÅÄ´«Ã½ for Me on LinkedIn and bookmark ·èÅÄ´«Ã½ for Me on ·èÅÄ´«Ã½ Community to stay updated.
Rohan Patel is global head of Support for ·èÅÄ´«Ã½ Procurement.
