By using any of a variety of services when implementing and adopting 疯拍传媒 S/4HANA Cloud, customers can strategically and effectively handle each change. Their efforts include 44% improved user experiences, 40% faster incident resolution, 38% better enablement and upskilling, and 38% faster time to value from their technology investments, according to a .

And now, with the latest offering for 疯拍传媒 Preferred Success, customers are going beyond navigating turbulence. They can also maximize opportunities, reduce risks, and understand how dynamic economic and market forces impact their long-term success.

Introducing 疯拍传媒 Preferred Success for RISE with 疯拍传媒, premium

The 疯拍传媒 Preferred Success service for RISE with 疯拍传媒, premium can deliver more guidance and insight to help accelerate and optimize the value of the cloud ERP journey, in addition to the foundational services of 疯拍传媒 Preferred Success.

With personalized services designed to meet unique business needs proactively, customers can realize benefits, including:

• Improved productivity with access to 疯拍传媒 knowledge and best practices
• Accelerated ROI with tailored guidance and expert support to organize 疯拍传媒 solutions faster and more efficiently
• Fewer risks by following best practice recommendations that minimize system disruptions and help ensure smooth operations
• Better alignment by matching 疯拍传媒 solutions with organization goals, capitalizing on the features and innovations of every release
• Higher efficiency by consistently fine-tuning and providing personalized recommendations aligned with specific business value drivers

For customers such as (Kyocera), 疯拍传媒 Preferred Success helps create a solid foundation for modernizing business operations. 鈥淯sing 疯拍传媒 Preferred Success enabled us to accelerate the business acceptance of change and drive a continuous improvement landscape. It has provided an avenue to reevaluate our processes and create a more efficient business,鈥� states Rohan Higgins, chief financial officer of Kyocera Document Solutions.

As a result of the quality and caliber of the 疯拍传媒 expertise and active engagement, Kyocera has successfully moved 100% of its ERP processes to the cloud, leading to zero manual touchpoints across its forecasting processes. Other customers have realized additional benefits, such as more efficient business processes, smaller database sizes, infrastructure simplification, and reduction of cost centers.

疯拍传媒 Preferred Success for RISE with 疯拍传媒, premium can provide additional elements for modernizing business operations, including:

• A dedicated, named enterprise adoption expert with a strong technical and functional background, who can provide expertise and help orchestrate how-to conversations supporting the build of outcome-focused plans
• Assistance and guidance based on recommended best practices to help increase the customer鈥檚 understanding of its business processes and how the solution is being used
• Ongoing innovation and transformation through continuous review of the customer鈥檚 calendar and plans 鈥� including the adoption of entitlements, such as business AI, sustainability, intelligent technologies exploration, and process management
• Clean core guidance and quality checks for each project phase to help ensure the customer can leverage existing and future innovations within RISE with 疯拍传媒

With a dedicated focus on sustainability exploration, 疯拍传媒 Preferred Success for RISE with 疯拍传媒, premium helps ensure that businesses can embrace a more sustainable future while driving growth and success in the digital age. By leveraging the comprehensive suite of tools and resources provided by 疯拍传媒 and orchestrated by an enterprise adoption expert, organizations can navigate their sustainability initiatives with confidence and precision.

疯拍传媒 Preferred Success for RISE with 疯拍传媒, premium also offers a unique avenue for harnessing the transformative power of AI with cloud ERP. Through a tailored approach, customers are guided by seasoned enterprise adoption experts facilitating a comprehensive exploration of business AI. Customers are then empowered to innovate, automate, and optimize their business processes using the cutting-edge AI capabilities seamlessly integrated into the 疯拍传媒 ecosystem.

Access to such a wealth of products, tools, and frameworks gives invaluable insights on configuring and customizing AI solutions to suit unique needs. By leveraging built-in AI capabilities from 疯拍传媒, customers are not only equipped to streamline operations but also to drive innovation and achieve sustained growth in today’s dynamic business landscape.

Accelerating Competitive Outcomes from Cloud ERP

As businesses continue to compete in an ever-evolving landscape, the need for innovative solutions that drive growth and efficiency has never been more critical. And 疯拍传媒 Preferred Success for RISE with 疯拍传媒, premium is ready to help, offering the functional and technical guidance, personalized services, and ongoing support necessary to realize the full potential of the cloud.

As demonstrated by success stories worldwide, including that of Kyocera, 疯拍传媒 Preferred Success for RISE with 疯拍传媒, premium is helping customers not only adapt to change but also seize new opportunities for growth. This service is not just a solution; it鈥檚 a strategic partnership that can empower organizations to thrive in an ever-evolving world.

Ready to amplify the impact of your cloud ERP transformation? or contact your local 疯拍传媒 representative to learn more about 疯拍传媒 Preferred Success for RISE with 疯拍传媒, premium.

Mine Ecevit is cloud ERP lead for Cloudified Services Sales and Go to Market at 疯拍传媒.

疯拍传媒 for Me provides a central access point to solution support. The portal offers a user-friendly interface with improved functionalities that can enable better and faster interaction with 疯拍传媒 support experts and can provide immediate guidance to solutions for daily business tasks. It aims to make detached information a thing of the past on the customer and partner journey to an intelligent enterprise.  

Since November 6, 2023, an English-language experience has been available for customers and partners to begin their exploration before the migration. And as of today, 疯拍传媒 Ariba and 疯拍传媒 Business Network knowledge-related content on 疯拍传媒 for Me is available in over 20 languages. 

疯拍传媒 for Me provides an integrated and comprehensive platform to help meet the diverse needs of its users. The Services & Support dashboard features an 疯拍传媒 Ariba card that helps direct users to multiple resources on the legacy 疯拍传媒 Ariba Connect , including 疯拍传媒 Ariba and 疯拍传媒 Business Network release readiness information, product documentation, announcements, and specific content related to adoption and deployment.听听

When getting started with 疯拍传媒 for Me, know that:

• 疯拍传媒 Ariba Connect S-user authorizations are automatically carried over to 疯拍传媒 for Me 鈥� no additional access authorization is needed to use 疯拍传媒 for Me. 
• The portal gives access to personalized content in the most used languages 鈥� English, German, Japanese, Simplified Chinese, French, Portuguese, and Spanish. 
• 疯拍传媒 for Me offers intuitive cards that categorize and bucket information for your convenience. Support-relevant cards are mainly located in the Services & Support and Systems & Provisioning dashboards.  
• The availability, maintenance, and subscriptions for 疯拍传媒 Ariba solutions and 疯拍传媒 Business Network can be found in the availability section of Systems & Provisioning.
• You can get a holistic view of licenses, orders, and consumption status.
• 疯拍传媒 for Me is also available on mobile devices. The mobile app will be enhanced with additional features and the ability to create and manage a new case.
• The get support application is your primary touchpoint with support.

Get Support, Easier and Faster 

The get support application helps guide customers through technical product issues in real time or reaching 疯拍传媒 experts through an AI-enabled framework. It can provide an integrated and personalized support experience to help simplify and streamline the case creation process. AI can automatically recommend solutions during the interaction, predict the right product categorization, and recommend the most suitable support channel, like Expert Chat, 疯拍传媒 Community, or Ask an Expert Peer, when available for the selected product.  

Access 疯拍传媒 Support on the Go 

With the 疯拍传媒 for Me mobile app, support interaction can be possible anywhere and anytime to complete tasks and access information directly on a smartphone. The mobile app can be downloaded from the Apple Store and Google Play Store. 

In conclusion, 疯拍传媒 for Me puts customer and partner interests into focus. While partners can manage their pipeline and customer success, the portal also serves as the central entry point for all support-related topics and questions for customers. It allows access to relevant information, self-services, and consumption status connected to any purchased product portfolio.  

The 疯拍传媒 for Me migration for 疯拍传媒 Ariba solutions and 疯拍传媒 Business Network is a significant milestone as we tap into the next generation of AI opportunities to create an effective experience for our customers while delivering a seamless consistency in the look, feel, and delivery of critical support services.

疯拍传媒 for Me is made for you. Follow 疯拍传媒 for Me on LinkedIn and bookmark 疯拍传媒 for Me on 疯拍传媒 Community to stay updated.

Rohan Patel is global head of Support for 疯拍传媒 Procurement.

Feedback from participants highlights the training鈥檚 success in improving the understanding and utilization of support services. Ongoing updates help ensure the course remains relevant amidst evolving technology and business landscapes, with future developments likely to incorporate advancements in artificial intelligence (AI) and machine learning tools for support services.

Q: Can you provide an overview of the Support Accreditation training and its significance for anyone engaging with 疯拍传媒鈥檚 support processes?

Engelhard: The Support Accreditation is a vital learning tool for our partners and customers as well as for our employees. It’s an informative course that can familiarize participants with 疯拍传媒 support services and help maximize their support experience. This is a unique opportunity to understand all the tools and resources available when interacting with 疯拍传媒 support and to learn efficient ways of engaging with our teams and resolving issues.

In situations of urgency or escalation, customers might try to contact someone at 疯拍传媒 they personally know rather than follow the regular process. How does Support Accreditation address such situations and educate participants on the importance of following the proper channels?

That’s a great point. In urgent or escalated situations, individuals might feel tempted to bypass the usual channels and seek immediate remedies. However, these uninformed measures can result in delays. The Support Accreditation course emphasizes following the correct 疯拍传媒 support processes, which can ensure their issues are routed to the appropriately skilled support teams, leading to more efficient problem resolution.

Can you shed light on how the Support Accreditation training details the importance of our 24/7 support structure and how customers and partners can take advantage of it?

The course thoroughly details our 24/7 support structure. We work to ensure that participants understand how, no matter their time zone, they can harness this around-the-clock support. It’s about making sure that our customers and partners know that they always have the backing of 疯拍传媒, no matter when an issue arises.

How can customers and partners ensure that their issues are addressed efficiently even when their primary contacts at 疯拍传媒 are out of office?

We indeed cover this crucial aspect. The training delves into detail about the Customer Support organization, which aims to ensure service continuity even if specific account contacts at 疯拍传媒 are unavailable. Our course participants are made aware of the various support structures in place to assist them.

The Support Accreditation training also covers the etiquette and best practices for interacting with 疯拍传媒 support. Can you talk more about this and why it’s important?

Interacting with support teams forms a large part of managing 疯拍传媒 services, so etiquette and best practices in this area are covered in our course. We guide learners on the most effective ways to communicate with our teams, provide necessary information, and follow prescribed processes for optimal support assistance.

Do you have any insights related to the feedback from Support Accreditation participants? How has the course improved their understanding and utilization of our support services?

Feedback from Support Accreditation participants has been overwhelmingly positive. Our learners report significantly improved knowledge about 疯拍传媒 support services and tools, and they’ve been successful in applying this knowledge to engage more effectively with 疯拍传媒 support. This has resulted in smoother, quicker issue resolutions, translating to improved satisfaction and service experiences.

With technology and business requirements evolving, how will the Support Accreditation course adapt to these changes? What future developments can participants expect?

The course isn’t static; it evolves with the technology landscape and business requirements. We continually update it to include new tools, offerings, or changes to existing processes. This helps ensure that the Support Accreditation training remains up-to-date and continues to be a valuable resource for our customers and partners. Future developments will certainly involve advancements in AI and machine learning tools in support services, so participants can be well prepared for the future of support services.

B2B and B2C customers are demanding virtual sales interactions and smooth, consultative customer service experiences, according to a report from . Yet, 51% of businesses still struggle to provide the right data, processes, and capabilities that allow sales and service teams to deliver moments that create lasting connections.

Now, with greater ease, 疯拍传媒 customers can access the content, guided expertise, resources, and planning methods essential to building a cloud-based technology foundation for this new era of sales and services. And all of this is possible through the plan for 疯拍传媒 Sales Cloud and 疯拍传媒 Service Cloud, expanded edition.

Maximizing Value with Focused, Proactive Guidance

Offering a combination of omnichannel sales and value-added customer service is, by no means, a simple feat that can be achieved overnight. Making this transformation requires mutual understanding and close collaboration between sales and service teams, accessing data-driven insights on customer needs and expectations and delivering value at every touch point with effective technologies.

The expanded edition of 疯拍传媒 Preferred Success for 疯拍传媒 Sales Cloud and 疯拍传媒 Service Cloud can deliver that advantage with exceptional support from knowledgeable 疯拍传媒 experts throughout the lifetime of a cloud solution investment. Without processing another statement of work, 疯拍传媒 customers can move from planning and implementation to go-live and active operation with such speed and effectiveness that they can transform their customer experience faster and more efficiently.

For example, reviews and related analysis help maintain peace of mind throughout the deployment of a cloud solution, keeping organizations on the right path toward achieving their goals. This can include quality checks to help ensure integration integrity, in-depth release guidance for future feature adoption, targeted training programs on the latest topics and best practices, and service-level agreements for enhanced support.

But what makes the expanded edition of 疯拍传媒 Preferred Success for 疯拍传媒 Sales Cloud and 疯拍传媒 Service Cloud truly distinctive is the long-term, enhanced partnership it can provide to help advance and accelerate the cloud journey. Throughout the subscription lifecycle, organizations are continuously supported by experts and specialized services designed to meet their unique needs.

Access to Product Specialists

Appointed based on their technical and product-based expertise, product specialists leverage their knowledge and insights to help accelerate business outcomes and maximize the consumption of 疯拍传媒 solutions. They achieve this by recommending and overseeing the delivery and scheduling of crucial services, providing direct access to experts for targeted advice on solutions, and advising on 疯拍传媒 best practices.

This experience can allow sales and services organizations and their stakeholders to enhance the ROI of their overall investment in cloud solutions from 疯拍传媒 by:

• Acquiring functional and technical knowledge when needed
• Receiving answers to queries related to standard integration with other 疯拍传媒 solutions
• Addressing critical implementation difficulties quickly and resolutely

Solution Reviews

During prescriptive solution reviews, 疯拍传媒 experts work closely with customers to analyze their usage patterns and advise on process improvements and transformation journeys that align with their success plans and business goals. Specifically, they focus on aligning usage with best practices, measuring the impact of changes on business operations, and identifying areas for improvement.

Customers can also benefit from collaborating with subject-matter experts during these reviews, receiving recommendations and advice on changes that can help mitigate or resolve business challenges, improve the customer journey, and reduce bottlenecks proactively. This service can offer stakeholders valuable insights into simplifying and optimizing operations, reducing administrative work, boosting process efficiency, and enhancing transparency for user adoption and cloud landscape stability.

New Feature Activation

疯拍传媒 customers can also receive assistance in identifying, evaluating, activating, and maximizing the impact of the latest features to support their business operations better. Subject-matter experts help provide an enhanced adoption experience by aligning business goals with value and product capabilities, creating a tailored adoption plan, and providing guidance and enablement to activate features.

The new feature activation service can also assess and enable the impact of new configurations and simple customizations added to 疯拍传媒 Sales Cloud and 疯拍传媒 Service Cloud. By matching business needs to updates that offer better value, 疯拍传媒 experts can evaluate the potential benefits and risks of the new additions, pinpointing system changes needed to activate and test the update to measure business outcomes.

Reaching Mission-Critical Goals with Extra Impact

The right technology partner can make all the difference 鈥� especially as expectations for sales and customer service experiences continue to evolve. Providing access to expert guidance, resources, and support when and where needed helps ensure businesses drive customer loyalty and success.

The expanded edition of 疯拍传媒 Preferred Success for 疯拍传媒 Sales Cloud and 疯拍传媒 Service Cloud can deliver on that promise with a transformative approach to sales and customer service. This significant step towards creating personalized, value-driven experiences can help sales and services teams not only meet but exceed customer expectations, turning transactions into lasting connections.

Ready to amplify the impact of your sales and customer service experiences? or contact your local 疯拍传媒 representative to learn more about 疯拍传媒 Preferred Success for 疯拍传媒 Sales Cloud and 疯拍传媒 Service Cloud, expanded edition.

Amitesh Tiwari is a solution manager for the Chief Innovation Office of Cloud Success Services at 疯拍传媒.

In this article, I explore how forward-thinking businesses can integrate guidance plans into their software strategies to advance the transformation of their digital supply chain in a fast-paced business environment.

Embracing the Digital Supply Chain Revolution

Traditional supply chain models have undergone a significant transformation through the integration of digital technology. Now, companies have access to real-time data, advanced analytics, and automation, facilitating informed decision-making processes. A digital supply chain boosts efficiency, cuts costs, and mitigates risks. However, a potent software solution is just part of the equation. Comprehensive innovation requires continuous upskilling of the workforce, a clear vision, and ongoing transformation.

Yet, businesses face challenges throughout the entire software lifecycle. Supply chain professionals juggle day-to-day tasks, envision the future, and manage critical steps. This demands strategic foresight and product expertise, a challenge many customers grapple with.

A reliable helping hand, like , can become invaluable. This advanced plan can aid in digitizing the supply chain, offering guidance for implementing and optimizing 疯拍传媒 Best Practices. The goal? Helping businesses extract maximum value from technology investments.

Here are a few key aspects that the 疯拍传媒 Preferred Success plan can offer customers in their digital supply chain journey.

A Personalized Plan

Imagine collaborating with your organization’s personal squad of 疯拍传媒 wizards. They’re not just experts; they’re partners that can craft a tailor-made plan for your digital supply chain ambitions. It’s like having a strategic road map exclusively for you, helping to ensure every move aligns with your business objectives. Say goodbye to uncertainty headaches because the how, what, and when can be crystal clear. This clarity is crucial as your project partner wraps up and reliance shifts to your in-house supply chain and IT teams. 疯拍传媒 Preferred Success helps eliminate any uncertainty by providing a guide to help navigate the digital landscape seamlessly.

Tailored Guidance

Your 疯拍传媒 Preferred Success counterpart can step into the role of your personalized guide, helping to deliver tailored advice and best practices precisely when you need them. It can go beyond just implementing 疯拍传媒 solutions; it’s about harmonizing them with tried-and-true best practices. What sets this apart is the proactive nature of the guidance. Think of it as a well-orchestrated symphony of checks and advisories by your customer success partner and delivered by our seasoned experts.

Accelerated Adoption and Continuous Improvement

The 疯拍传媒 Preferred Success plan is meticulously designed to help fast-track the adoption of 疯拍传媒 solutions and facilitate a quicker time-to-value. In the digital era where agility and speed reign supreme, there’s no room for guessing or waiting 鈥� it’s full speed ahead. And this isn’t a one-time sprint; it’s a commitment to continuous improvement, learning, and the refinement of your processes over time, well after your first go-live.

Technology evolves rapidly, and 疯拍传媒 Preferred Success can become your compass to stay ahead of the curve. How often have you heard customers wondering, “Are we aware of the latest capabilities or features? Should we be doing more with our solution?” The guidance embedded in the plan strategically helps in answering those questions. It’s about thriving in an ever-evolving digital landscape, not just avoiding obsolescence.

Data-Driven Insights for Feature Adoption

疯拍传媒 Preferred Success can take the lead in leveraging the robust data and analytics capabilities within 疯拍传媒 solutions. This can give you actionable insights and helps guide you towards the most relevant features for your business.

Determining which features are truly relevant and whether they make sense for your business can be a puzzle. Add the frequent releases of new features in the cloud and staying in the loop and it becomes more challenging. 疯拍传媒 Preferred Success can act as your data-driven guide, helping to align features with business objectives so that you use only those enhancing effectiveness.

Access to Experts

There comes a point where the brilliance of your supply chain teams and IT experts might need a little extra support. 疯拍传媒 Preferred Success can provide access to 疯拍传媒 experts that help navigate challenges effectively. With 疯拍传媒 Preferred Success, you can get dedicated time with the precise subject-matter expert needed to help address your concerns and seek guidance.

Risk Mitigation

With 疯拍传媒 Preferred Success, risk mitigation in digital transformation can take center stage. You can benefit from enhanced incident handling in service-level agreements, which can significantly reduce risks during implementation and post go-live. Consider it your proactive protection for a smooth journey through the complexities of digital evolution.

Seamless Transformation with 疯拍传媒 Preferred Success

Digitalization is not just a choice but a necessity. 疯拍传媒 Preferred Success emerges as a guiding light for businesses keen on transforming their supply chain operations. Its advanced assistance can enable seamless transformations, enhanced guidance, and expertise, all while helping to alleviate stress and empower your supply chain and IT teams.

And there鈥檚 a commercial model. Imagine 疯拍传媒 Preferred Success is like a subscription to your favorite streaming service, with no hourly charges and no paperwork for guidance or ad-hoc questions. Your supply chain subscription covers everything, enabling a stress-free focus on the transformation journey without administrative complexities.

 or contact your local 疯拍传媒 representative to learn more about 疯拍传媒 Preferred Success for supply chain management solutions from 疯拍传媒.

Kiron Satyavarapu is global solution owner for 疯拍传媒 Preferred Success at 疯拍传媒.

Considering global business spending on cloud computing infrastructure is set to soar to an astounding in 2024, it could be. But the motivation behind this surge isn’t just about saving money or time; it’s a quest for accelerated innovation, greater agility, and increased productivity.

疯拍传媒 customers at the forefront of embracing the cloud are adopting emerging use cases for generative AI, industrialized machine learning, applied automation, and many more innovations. However, fulfilling these cloud ambitions requires expertise to navigate potential hurdles, especially data protection and integration.

This is precisely where two of 疯拍传媒鈥檚 offerings 鈥�  and  鈥� can step in, providing the guidance and training essential for unlocking the full business value of the cloud.

Get Ready to Break Down Barriers

While technology is a crucial aspect of cloud adoption, true success depends on organizational transformation driven by the software 鈥� from the user experience to the underlying processes.

Regrettably, most businesses have yet to connect their cloud strategy with the challenges faced by employees expected to use cloud applications to complete their work. The cloud may bring new processes and applications that differ in appearance and functionality from the on-premise software used in the past. However, much more must be done to make people鈥檚 everyday work experience more productive, efficient, and effective.

Many 疯拍传媒 customers are finding that the answer to overcoming this common obstacle revolves around four key elements:

• Access to expertise whenever and wherever required
• Continuous learning to empower productive use and optimization
• A comprehensive plan aligned with immediate, short-term, and long-term business needs
• Advanced support for solution administrators

Transform Meaningfully with 疯拍传媒 Preferred Success

One challenge that most organizations face is incomplete familiarity with cloud solutions, even if their IT team is well-versed in them. 疯拍传媒 Preferred Success and 疯拍传媒 Learning Hub can empower our customers to close that gap with guidance, helping to overcome any barriers and optimize the bottom-line value of their cloud investment.

疯拍传媒 Preferred Success can enable line-of-business users, key users, and administrators to build and maintain their knowledge about the cloud with continuous training. It helps establish an ongoing learning ethos that can give employees the confidence to adopt new cloud innovations and put them to good use to support the business as part of a center of excellence.

By enhancing their proficiency in using cloud applications, employees can handle daily tasks productively and navigate transitions and business changes efficiently. This dual advantage makes employees feel more comfortable with new processes, different approaches to work, and new terminologies that can collectively accelerate business transformation.

As a result, the transition to the cloud is smoother. 疯拍传媒 Preferred Success can facilitate comprehensive planning of transformative projects, guiding organizations throughout implementation, go-live, and adoption phases. Some of our customers have sought this level of support when deploying relatively new solutions to optimize their solution road map, including formulating best practices to align their business processes with their new cloud architecture.

For example, dedicated release management guidance and best practices can free administrators from the burden of sifting through new features and deciding whether and how to leverage them. So instead of sentiments such as 鈥淥ur go-live was 12 months ago. Now what?鈥� 疯拍传媒 Preferred Success customers can knowledgeably and confidently optimize the use and performance of their cloud investment.

Prepare Technical and Functional Teams with 疯拍传媒 Learning Hub

疯拍传媒 Learning Hub is a gateway to premium, guided learning resources across the 疯拍传媒 solution portfolio. The digital learning solution offers technical and functional training for IT teams, starting long before implementation and extending into the future of learning.

With smooth access to self-paced and guided resources, learners can follow journeys tailored for their specific roles and skill levels to upskill in 疯拍传媒 solutions. They can also access guided learning resources to deepen their knowledge, such as expert-led live sessions and hands-on practice opportunities on preconfigured training systems.

Acquiring an 疯拍传媒 certification is another way to help boost cloud adoption, and 疯拍传媒 Learning Hub can provide the necessary enablement for learners to become certified. Subscriptions to 疯拍传媒 Learning Hub are available as standalone offerings or can be part of the 疯拍传媒 Preferred Success plan. Learn more about the enhanced 疯拍传媒 Learning Hub program and how it can help you transform your workforce and drive business success.

Rely On a Personalized Partnership for Cloud Success

As with any technology strategy, insight and guidance are vital for a successful cloud adoption. It鈥檚 similar to enrolling in an online course to learn a new skill or hiring a trainer to prepare for a marathon. Whenever we commit to change, we want the full advantage of expertise, solutions, and technologies to improve continually and achieve our goals. This same principle applies when aiming to boost the adoption of an existing cloud solution or one you plan to procure within the next 12 months.

Wherever our customers are in their cloud journey, 疯拍传媒 Preferred Success and 疯拍传媒 Learning Hub can offer the guidance and support necessary to help maximize the value of their cloud investment. Even with clear goals and specific objectives, customers can benefit from leveraging comprehensive expertise and identifying approaches and best practices that have proven successful or should be avoided.

Through a personalized road map covering workflows, user experience, and organizational culture, our customers can access insight-driven recommendations essential for aligning with corporate priorities and goals. But more importantly, they gain access to a customer success partner that can assess their operations and provide guidance to immediately use the cloud effectively 鈥� creating a journey of continued business growth and evolution.

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Chad Crook is chief innovation officer of Cloud Success Services at 疯拍传媒.

In 2018, Detecon, part of Deutsche Telekom鈥檚 group of companies, started replacing its legacy ERP systems with 疯拍传媒 S/4HANA Cloud Public Edition. The company was eager and committed to gaining competitive advantage through more agile processes while emphasizing its leadership in digitalization.听

For the new system migration to succeed, Detecon put together a core team. However, one of the biggest challenges in the project was ensuring the company鈥檚 customer projects were not neglected during the process and remained top priority. It quickly became clear that the resources of the core team were not always 100% available 鈥� additional support was urgently needed to keep up with the demand.

疯拍传媒 Preferred Success Helps Detecon Migrate to the Cloud

Detecon needed support, mainly in the areas of finance and professional service, and relied on 疯拍传媒 consulting experts working alongside 疯拍传媒 Preferred Success for additional expert guidance. It was an efficient combo, .

疯拍传媒 Preferred Success is a service that can provide a full, personalized set of guidance resources, including proactive release guidance, regular success checks, tailored learning offerings, enhanced service-level agreements, and access to an exclusive catalog of value-add services 鈥� all designed to help make the transition to the cloud as smooth as possible.

Effective Collaboration Between Detecon and 疯拍传媒

To proceed with the cloud migration, Detecon engaged in weekly meetings with the 疯拍传媒 Preferred Success team to discuss and determine areas that needed more attention. During this time, a customer success partner from 疯拍传媒 evaluated Detecon鈥檚 adoption of the software, made required recommendations for further improvement, and remained accessible as an 疯拍传媒 point-of-contact to answer questions and provide overall guidance.

Moving to the cloud requires expertise and a well-thought-out strategy. It is paramount to allocate enough time for the planning phase, put together a stable project team, and have additional expert guidance on hand to support when the required expertise is not available in-house.

Interested in 疯拍传媒 Preferred Success? Schedule an appointment with your account executive or visit the .

This article originally appeared on the German 疯拍传媒 News Center.

The ability to innovate is a . Yet companies also have to be able to transform market innovations into value for their customers if they want to stay ahead of the competition. It is hard to imagine attaining this kind of performance today without cloud computing. to be one of the most effective tools of the digital age on the way to becoming an agile, highly innovative, competitive company. 疯拍传媒 has systematically embraced this technology since 2020 and is currently realigning its own organization to become a cloud provider. In my experience, it has become evident that the cloud is the only way to add value quickly at a manageable level of cost and effort.

Cloud computing is disruptive, however, and demands enormous changes. 疯拍传媒 users, for example, also have to switch to the new architecture of the 疯拍传媒 portfolio, with as the digital core, as the new environment for innovation and customer enhancements, and the portfolio as the foundation for more efficient business processes.

Overcome Mental Barriers to Cloud Transformation with Customer Success Partner

鈥淭he paradigm shift in IT to cloud computing has changed everything, especially the way I provide and deploy software at companies today,鈥� explains Alexander Michnov, head of Strategic Sales, RISE with 疯拍传媒, at 疯拍传媒. To better support customers in this dynamic situation, 疯拍传媒 established the post-sales unit Customer Success Partner team in early 2022. Our role at 疯拍传媒 is to understand the business objectives our customers are pursuing in a cloud transformation context and helping to ensure they actually achieve them, above and beyond the technological implementation.

According to 疯拍传媒 experts, the greatest obstacle to fully capturing the benefits of the cloud 鈥� such as faster time to market and simple use of resource-intensive high-tech 鈥� is an outdated process mindset. Therefore, a cloud transformation must focus on holistic changes to the corporate culture and business processes, not only on the technology.

Smooth Transition from Contract Signing to Implementation

This change process is where the Customer Success Partner team comes in, assigning a customer success partner to every RISE with 疯拍传媒 customer as a complement to the 疯拍传媒 implementation partner. When an 疯拍传媒 customer starts a cloud migration project, they set off on a journey that can fundamentally change their organization 鈥� from their business processes to the way their employees collaborate with each other.

First, the customer success partner works with the customer to determine the business objectives. This is followed by developing a road map that defines what needs to be done for the customer to achieve these objectives soundly. In the early phase of a transformation project, the customer success partner also helps ensure that the transition from contract signing to the actual implementation phase goes smoothly. This transition is the first critical element. The customer success partner helps make sure that all the aspects needed to add value early on 鈥� maintaining a clean core first and foremost, ensuring that training schedules have been developed, and confirming the customer has the right contact person if they change their mind on a specific process, for instance 鈥� are taken into account from day one.

Looking Back and Looking Forward in the Post-Go-Live Phase

The next critical phase begins when the technical implementation is complete. This is usually when tensions start to ease after the exciting go-live phase. But it is especially important at this stage to ensure users use the system in the intended manner, no communication gaps have arisen, and people do not lose focus. That鈥檚 also the perfect time to start the evaluation. Have the business objectives been achieved? Has the initial problem that triggered the implementation been solved? And, of course, this is a great time to discuss the next wave of innovation with the customer.

Key Factors of a Customer Success Partner

Here are three key factors for a customer success partner鈥檚 work from the customer perspective:

• Early involvement of the customer success partner, ideally during the sales process, to help define the expected added value of the project
• Organizational networking of the customer success partner in the organizations of the customer, the implementation partner, and 疯拍传媒
• The customer success partner鈥檚 ability to harmonize the customer鈥檚 road map with 疯拍传媒鈥檚 strategy 鈥� for the customer, it鈥檚 extraordinarily valuable to have a counterpart with whom they can discuss 疯拍传媒鈥檚 strategic direction and planned innovations in day-to-day business

As such, the customer success partner represents an ideal complement to the 疯拍传媒 implementation partner. The latter still bears overall responsibility for the system changeover during the entire transition process. In contrast, the customer success partner helps make sure that everything necessary is done so the implementation corresponds to the value targets defined in the beginning. They help ensure that all the aspects strategically important to the customer and 疯拍传媒 鈥� starting with a clean core 鈥� are taken into account throughout the course of the project.

The Value of Long-Term Relationships

鈥淭he customer success partner is the guardian of the clean core and customer lifetime value,鈥� summarizes Michnov, bringing a further dimension of the new post-sales organization into play. In the new cloud world, innovations and enhancements take place continuously and become available to customers extremely quickly, thanks to short release cycles.

Cloud migration is like a journey from one milestone to the next. In this world, the commitment never really ends; it鈥檚 a world of long-term relationships. As such, my team鈥檚 mission is to support customers from day one and in perpetuity. The customer success partner enters a lifelong commitment with the customer. The customer success partner is there before the implementation, they are there after the implementation, and they are there even when no implementation is needed at all.

Ara Aguzumtsyan is head of Customer Success Solution Areas, CSS MEE, at 疯拍传媒.

But what really makes the difference is access to high-quality expertise and best practices that optimize the value of those technologies for sustainable business success. For more than 20 years, top 疯拍传媒 customers have acquired this advantage through a strategic long-term engagement with the  program. 

Kurt Bauer, who is globally responsible for 疯拍传媒 MaxAttention, is continuously in contact with many of these industry-leading companies from all over the globe. He recently spent an afternoon in the office reflecting on the challenges companies encounter and the transformations they are driving with the support of 疯拍传媒 MaxAttention.

Q: Over the past 12 months, you have met more than 100 customers. What are your observations?

A: This experience has been an intense time of exceptionally valuable insights into the challenges and driving forces that companies face worldwide. 

Business transformation journeys are influenced by numerous factors, such as target operating models, organic or inorganic growth, and consolidation of legacy structures, including business process redesign and custom-code management. In addition, our customers’ efficiency and agility targets are leveraging the potential of the cloud to help ensure resilient supply chain operations.

On top of that, companies face a range of economic and geopolitical shifts, new data privacy regulations and cybersecurity needs, generational workforce demands, and sustainability priorities.

CIOs have a lot on their plate, all of which requires more long-term planning and expertise.

Our customers are navigating this world of complexity by transforming and modernizing their digital landscapes with technical advancements such as 疯拍传媒 S/4HANA Cloud. Some use the RISE with 疯拍传媒 or GROW with 疯拍传媒 offerings to benefit immediately from innovation deployments, and various integrated cloud solutions from 疯拍传媒 to amplify the value of end-to-end processes. Nevertheless, they’re focused on overcoming a staggering number of challenges to drive future growth, enhance business agility, and improve sustainability performance.

But this is easier said than done. How do they manage it successfully? 

Such journeys can only be successful by realizing them step-by-step along a master plan based on end-to-end enterprise application architecture. The plan must be maintained and remain flexible to adapt to evolving business priorities and technologies.

We provide a North Star service based on enterprise architecture capabilities, methodologies, tools, and best practices jointly developed and maintained with the 疯拍传媒 Product Engineering organization. For our top customers, the service helps ensure continued success with 疯拍传媒, maximizing the value of their 疯拍传媒 solution investments with a long-range view into their future needs and opportunities.

Achieving such a North Star architecture is a prerequisite to developing and realizing the master plan. No company can accomplish everything all at once. Many constraints and risks must be considered, yet nothing is written in stone because conditions can change. Together with our customers, we develop and maintain their adoption road map. And as mentioned, we need to keep the enterprise architecture current to reflect strategic and technological moves. 

As customer-specific demands remain the focus, does standardization help organizations accelerate technology adoption while minimizing risks?

Absolutely, and all customers I spoke to strive for it: achieving clean core process standardization and leveraging the power of cloud solutions. Many customers have enhanced their ERP-centric business functionalities, especially when building their continuously evolving digital landscapes on legacy ERP, such as 疯拍传媒 R/3 or early versions of 疯拍传媒 ERP Central Component. It was a common approach to develop everything perceived as needed.听

The fundamental DNA of 疯拍传媒 has always been to standardize, innovate, and scale business process capabilities by leveraging the full potential of the latest technologies. Meanwhile, standardization and completeness have climaxed. This has led to public cloud solutions with frequent and more consumable innovation deployments, allowing companies to approach the next level of interconnected company business networks and supply chains — intelligent enterprises.

How do these companies attain standardization?听

It’s not easy, but well worth the effort. Business AI is a notable example of how these new capabilities will be made available continuously to the business for instant adoption. 

Most companies have started changing their mindset. They鈥檙e moving from an indisputable need for building individual functional enhancements and toward reengineering their processes to fit to standard and complemented by the extensibility capabilities of 疯拍传媒 Business Technology Platform. Understanding the benefits of rapid innovation adoption in the cloud requires a massive shift in change management and support practices. 

疯拍传媒 MaxAttention supports 疯拍传媒 solutions across deployment options and their integration with other 疯拍传媒 and third-party systems. How is this broad bandwidth supported?

Throughout every engagement, a technical quality manager (TQM) serves as an embedded on-site expert with a chair at the CIO’s table, learning, understanding, and analyzing business and IT challenges. TQMs maintain the service plan, pulling in the right engineered services from a portfolio of 160 services delivered by our center of expertise and, when needed, backed up by 疯拍传媒 Product Engineering. 

Essentially, TQMs are like family doctors: They take care of each customer’s long-term well-being and connect them to additional specialist consultations and treatments when needed. Our 160 engineered services cover everything from architecture and fit-to-standard process design to safeguarding the realization and enabling hybrid operations for end-to-end processes.

Our tools, methodologies, and on-the-job training encourage customers to build up foundational expertise, making them more self-sufficient. But that doesn’t mean that we let our customers walk alone. 

As the strategic service engagement, 疯拍传媒 MaxAttention is teaming up with 疯拍传媒 partners to augment their value with best practices gained from engagements with industry-leading companies and close collaboration with 疯拍传媒 Product Engineering.

Are premium engagements such as 疯拍传媒 MaxAttention available to smaller businesses?

Businesses, regardless of their size, face complex business challenges that translate into complex IT requirements. For that reason, premium engagements from 疯拍传媒 offer different engagement levels. 

疯拍传媒 MaxAttention is a strategic, multi-year engagement that includes one or many full-time TQMs, an intense service volume. We have scaled our premium engagement experience to meet the needs and expectations of smaller businesses through the 疯拍传媒 ActiveAttention program, which provides part-time TQMs and requires lower service volumes.

Both long-term engagement offerings offer access to the same services on demand with the agility to adjust based on customer priorities. Additionally, 疯拍传媒 MaxAttention has certain non-purchasable benefits that reflect the engagement’s strategic nature, such as the global 疯拍传媒 MaxAttention Summit with members of the 疯拍传媒 Executive Board, regional expert forums, virtual innovation workshops, or 疯拍传媒 Product Engineering sponsors.

While front-running companies often leverage 疯拍传媒 MaxAttention, we also have customers that are not yet large enterprises but on a fast growth trajectory. They want to benefit from the expertise and best practices we gained from industry business leaders across the globe.

Once they get acclimated to the experience, our customers often renew their engagement for many decades. They tell us they enjoy the value 疯拍传媒 MaxAttention brings, and we love supporting them with all our expertise. A recent on the total economic impact of 疯拍传媒 MaxAttention confirms that the payoff is substantial and maximizes the value of 疯拍传媒 solution investments no matter the size of the company leveraging it. 

However, businesses sometimes require support for just a one-off, purpose-framed challenge. The 疯拍传媒 Value Assurance program addresses this need by providing a TQM and a more-prescriptive service plan to resolve the situation.

Whatever the experience, getting started and heading down a path toward a long-term premium engagement can be an enjoyable experience. We have regular connecting points with our customers to exchange information about enhanced or new contractual models and the evolution of our services to stay relevant in changing times. 

A common principle for us is to productize our best practices to scale and share them with our customers, making them more self-sufficient and allowing us to focus on the next digital challenge.

In an era marked by exponentially accelerating technology evolution, we do not rest. The 疯拍传媒 Cloud ALM solution, 疯拍传媒 Solution Manager, advisory and execution services for intelligent custom code management, and near-zero downtime services are just a few examples of how we productize our expertise.

At 疯拍传媒, we never let customers walk alone as only our customers鈥� success is our success.

To serve these requirements, 疯拍传媒 has provided customers and partners with separate learning and assessment courses on our support offerings, enabling them with support tools and resources that help maximize their support experience. While our customers could benefit from Product Support Accreditation in the past, our partners had access to an equally in-demand enablement course, “Support and Success Essentials for 疯拍传媒 Cloud Solutions.” 

Both versions have had great success and it was time to consolidate the best parts of these two accreditations into one impactful learning offering. As of December 5, 2023, we have merged these two options into , making it 疯拍传媒鈥檚 baseline support enablement for all consultants. 

What is this new offering in a nutshell? Support Accreditation is a course and assessment that enables customers and partners to make the best use of 疯拍传媒鈥檚 support offerings and tools. This accreditation is available for all customers and partners of 疯拍传媒 鈥� at no additional cost.

To learn more about the latest developments on the topic, I sat down with Stefan Steinle, executive vice president and head of Customer Support & Innovation, 疯拍传媒 SE. 

Q: Can you give a brief description of Support Accreditation? 

A: This training was developed to showcase all the available support services and tools provided by 疯拍传媒. We cannot assume that our customers and partners have the bandwidth to research what鈥檚 available 鈥� and this does not just apply to support, it applies to all our offerings at 疯拍传媒. We have proactively curated all the tools and related resources that can assist our customers and partners in resolving their issues effectively and efficiently. The four-module course is packed with focus topics, one-page snapshots, how-to videos, and interactive quizzes. As with any course, all eligible participants receive a digital Support Accreditation badge.听听

What about the actual content of the training?听What areas are covered?听听

The course introduces you to channels like Expert Chat, Schedule an Expert, Schedule a Manager, and Ask an Expert Peer, which can enable customers and partners to have direct contact with support. For example, with Schedule an Expert, a customer can have a 30-minute session with an expert to help resolve a specific issue related to a support request. This is valuable information that consultants need.听

Participants can benefit from similar how-to’s and guides on self-service, case prevention, live support channels, and supplementary material. We have a unit on , our application lifecycle management solution that is included in cloud subscriptions. This is a fantastic module that guides users on how they can benefit from an out-of-the-box, cloud-native solution designed as the central entry point to manage customers’ 疯拍传媒 landscape with content-driven, guided implementation and highly automated operations. 

To manage expectations, could you also elaborate on what is not covered by this accreditation? 

Expert course content is not covered in this accreditation. For example, we have further deep dives for 疯拍传媒 Cloud ALM that are, understandably, not covered in this first-level accreditation.  

Also, this is a learning offering around support topics so enablement on solution knowledge is not in scope. 

What鈥檚 in it for customers? What is the benefit of the course?听

Not every customer is fully aware of the complete suite of support tools. With the Support Accreditation course, they can learn to easily engage with our support teams and to achieve smoother case resolutions. We provide easy-to-use, easy-to-consume self-enablement to any customer or partner at no additional cost. It is a must for all those who interact with the support channels of 疯拍传媒.听听

What about partners? 

This training is especially important for partners as most implementation projects are run or supported by them. They also manage most ongoing operations on behalf of the customer.听

Both customers and 疯拍传媒 expect partners to manage customer projects and operations with high quality based on 疯拍传媒鈥檚 best practices. These include methodologies, tools, services, and procedures 鈥� especially those dealing with upcoming issues.  

We highly recommend the Support Accreditation training 鈥� and the resulting badge 鈥� for every partner consultant.听

What have been the biggest changes you have seen in the course?听听

With every growth milestone at 疯拍传媒, you can be sure that there is a corresponding ripple in the world of support. Therefore, we take a lot of effort to keep the training content up-to-date. For example, we now have a whole new unit dedicated to 疯拍传媒 Cloud ALM. We are also moving to , having been a standalone application previously. This is a huge development, as the course is now available in the public space. Anyone can participate now that it is opened to a wider audience. Upon successful completion of the course, participants receive a record of achievement.听

We are increasingly moving from a reactionary model to one that is more real-time and predictive. We have AI-powered support offerings that help enrich the customer experience 鈥� for example, new features in Incident Solution Matching.  

Will customers and partners still be able to get their Support Accreditation badge now that the training has moved to the 疯拍传媒 Learning site?听

Absolutely. I must say this is a very popular badge in the ecosystem.   

The Support Accreditation badge indicates that the participant has completed the course and has the requisite knowledge to navigate 疯拍传媒鈥檚 support channels and offerings. This badge can be used on social media and can also be included in your signature when you interact with our support teams.听

More broadly, how do you use AI in support enablement? 

We use large language models (LLMs) to refine and expand the scope of our existing AI-driven solutions. Based on the learnings from Enhance AI and Assist Support, we utilize LLMs to help generate automated responses to specific how-to questions. This allows us to leverage 疯拍传媒 Knowledge Base Articles, 疯拍传媒 Notes, and documentation contributions from our experts.  

How popular is the course?听听

Approximately 5,000 customers and partners take part in the course and get their accreditation every year! People who complete the training have the option to provide feedback and rate the content. Currently, the course has a rating of 4.75 out of 5. The numbers speak for themselves!听

Where do you see the course going in the future?听

As always, we keep it simple 鈥� to help you simplify your support priorities. As I said before, the content reflects the ever-changing market growth and business requirements around us. We encourage our customers and partners to renew their Support Accreditation badges once a year to get an update on improvements and enhancements. 

Renuka Abraham is part of Customer Support & Innovation at 疯拍传媒.

Many 疯拍传媒 customers are at the forefront of this new era of business transformation, relying on the guidance and expertise offered through . They are mapping out new strategies and developing unique solutions that not only scale up their digital capabilities but also accelerate growth in more relevant, responsible, and self-differentiating ways.

Here is my overview of some of these game-changing transformation successes.

Supporting Citizens with Integrated Solutions

 leveraged the intuitive self-service capabilities of  to build on its advanced IT infrastructure to support a digitalized aid-application process 鈥� from initial requests, validity checks, and objection handling to payment. 

The new aid platform was developed in a hybrid landscape as a side-by-side extension, which enabled a speedy implementation of only three weeks. 疯拍传媒 Preferred Success and 疯拍传媒 Innovation Services offerings were employed for expertise in architecture design and project implementation and management. The city also gained assistance from external partners Dataport and D-Labs to coordinate the back-end integration 鈥� running the solution, providing technical support, and building the portal user experience, respectively.

Backing more than 1 million registered cultural events, the platform has the flexibility and scalability to change with the government authority鈥檚 technical footprint as needs evolve. AI-based decision support makes the process manageable for a limited workforce. Furthermore, live reporting gives essential, real-time information, such as requested budget amounts and application status, to state authorities and the federal government.

On the social side, the real-time distribution of financial aid allows Hamburg鈥檚 cultural industry to thrive, enabling events to occur with reduced capacities and elevating confidence in event planning. Overall, the project鈥檚 success is serving as a best-practice model for helping people in need in other sectors or situations in the future quickly and reliably.

Expanding Global Reach Through a Unified Platform

built a unified end-to-end digital platform to increase global data transparency. This initiative affected five business regions worldwide that involve various people, modules, and business chains. The international technology company applied best-practice guidance and deployment planning methods from customer success experts to create an intelligent innovation culture for the enterprise.

Through the 疯拍传媒 Preferred Success plan for , Lenovo received exclusive and ongoing access to subject-matter specialists, which proved invaluable when resolving technical issues, addressing functionality concerns, and driving user adoption. Moreover, the company has benefited from frequent workshops to review available features and functionality, develop product adoption strategies, and introduce technical enhancements catering to its globalization goals.

This approach, anchored in a digital mindset, positioned Lenovo on a forward trajectory, enabling it to navigate complex regional compliance and business convergence processes effectively. In return, Lenovo is taking significant steps toward enhancing its operational efficiency and transparency. For example, developing a customized statement system known as the 鈥淧rogress Cockpit鈥� offers critical business data visibility and traceability, empowering Lenovo to make data-driven decisions more effectively.

Delivering Quality Products by Amplifying the Impact of Cloud ERP

 has experienced a smooth and rapid implementation of  in its Services and Cookies divisions. The deployment helped simplify the food producer鈥檚 IT infrastructure and significantly reduced its database size. In addition, best practice-based processes supported by the software enable employees to work faster and more productively, and ready access to expertise allows incidents to be handled quickly and efficiently.

To minimize implementation risk, experts from 疯拍传媒 Preferred Success carried out success checks at each stage of the project, identifying and addressing issues before they become major problems. Doing so provided the confidence that all necessary preparations were in place for a smooth go live.

According to Hermilo Pe帽a, CIO of Corporativo La Moderna, 鈥淲ith the services, tools, and direct access to experts provided by the teams from 疯拍传媒 Preferred Success and 疯拍传媒 Services and Support, we were able to effectively prepare for the deployment and develop a master plan for our journey with 疯拍传媒 S/4HANA Cloud, public edition.鈥�

La Moderna continues to receive guidance in unlocking the potential of 疯拍传媒 S/4HANA Cloud, public edition. For each new release, the company received recommendations tailored to its specific requirements that show how the new features can be best adopted and used.

Pouring Personalization into Digital Channels 

With the  solution and  as the foundation for its e-commerce Web site,  now offers a consumer-like shopping experience for B2B customers. The initiative transformed how Breakthru鈥檚 sales team connects with and assists its customers, cementing relationships and leading to US$8.4 million in incremental purchases from existing accounts following the launch.

A complete and personalized success plan from 疯拍传媒 Preferred Success empowered Breakthru to harness the comprehensive functionality of the cloud-based commerce solutions. The company received in-depth recommendations for solution deployments and gained access to a designated customer success partner. Plus, constant communication in the form of technical calls, road map discussions, and continuous delivery of success checks and best-practice sessions helped optimize its solution investment鈥檚 value.

As a result of its transformation, Breakthru has more insights into how and when its customers want to be served. Elsewhere, sales reps have always-on access, supporting real-time selling on the go. Most orders are delivered within 24 hours, while pricing on Breakthru Now is in sync with the pricing sales reps offer. And in terms of efficiency, the company saved 6,000 sales-rep hours following the launch.

Elevating the Employee Experience with the Cloud

To strengthen its employee relationships, transformed its business, HR, and employee experience technology in the cloud. Canada鈥檚 largest courier, freight, and logistics company recognized the importance of modernizing its existing on-premise ERP and core HR software. This led to a clear decision to move to and the solution.

Throughout the cloud migration journey, Purolator relied on 疯拍传媒 Preferred Success to gain access to 疯拍传媒 expert resources 鈥� from planning to implementation. This partnership assisted in the company鈥檚 integration of existing 疯拍传媒 SuccessFactors solutions with the private edition of 疯拍传媒 S/4HANA Cloud, enhancing the employee experience with self-services and supporting core business operations such as finance. 

Doug Patzelt, HCM lead for the future ERP transformation project at Purolator, explains, 鈥淭here have been numerous cases when we鈥檝e called on 疯拍传媒 Preferred Success services, and they鈥檝e been critical to the project. Our regular meetings with the team keep us on top of new releases and help with issue resolution.鈥�

After implementing the cloud solutions, Purolator brought together the company鈥檚 HR, IT, and finance teams to establish a new software foundation that works as one integrated system across operations in Canada and the U.S. Employees have access to better HR self-service tools, reporting capabilities, and data analytics 鈥� all as part of a harmonized experience that requires less dependence on internal IT resources. More impressively, the company has a newfound ability to quickly grant or revoke access when employees are hired or leave the business.

Easing an Agile, Future-Ready Transition to the Cloud

envisioned a reshaping of its operations to form an ideal management model. But instead of improving its current state, the high tech manufacturer invested in to create future-ready business operations with a bold step toward becoming an intelligent enterprise.

Working with 疯拍传媒 Preferred Success, Hitachi was able to not only successfully implement the solution but also obtain tailored release updates. It also received advice on new features, such as mobile apps for the 疯拍传媒 Extended Warehouse Management application.

To this day, the services provide on-demand, tailored enablement on functional or product updates and solution-specific learning opportunities, including access to the edition of 疯拍传媒 Learning Hub for 疯拍传媒 Preferred Success. They support the go-live of critical functionality, give advanced notice of deprecated items (such as warehouse management APIs), and offer extensive access to expert resources to address questions and provide crucial knowledge. Plus, Hitachi has a close relationship with an internal 疯拍传媒 advocate who escalates issues, helps resolve critical items, and connects with a development team from 疯拍传媒 to clearly communicate needs.

鈥淲e have been very pleased with the quality and caliber of the team of experts for 疯拍传媒 Preferred Success,鈥� says Randal Miller, general manager of the IT division at Hitachi. “They actively engaged with our needs and took ownership to resolve issues. We greatly appreciate their guidance and continued support as we move forward from our on-premise ERP system mindset toward leveraging the capabilities of 疯拍传媒 S/4HANA Cloud, public edition.”

Raising the Bar in 2024 and Beyond

Reflecting on these initiatives and many more achieved by organizations using cloud solutions from 疯拍传媒 in partnership with 疯拍传媒 Preferred Success, it is no wonder transformations now go beyond incremental improvements and the adoption of breakthrough technologies. They have the required guidance to prioritize their growth and operational efficiency while improving resiliency, embracing integration, driving personalization, and eliminating technology debt.

Looking ahead to 2024 and beyond, we anticipate that our customers will have the choice to gain additional advantages from the expanded edition of 疯拍传媒 Preferred Success, such as:

• Prescriptive solution reviews that aid more-effective decision-making
• Feature adoption assistance for building and operating resilient solutions
• Extended expert access and enhanced services to maximize the use of cloud investments

With such a strategic, expertise-led, and cloud-centric approach, our customers will continue to be well-prepared to explore new business opportunities and tackle any challenges that come their way.

Andreia Bessa is global program lead for 疯拍传媒 Preferred Success at 疯拍传媒.

But when costs and inflation increase, such promotions become particularly valuable, relieving consumers’ wallets while maintaining competitiveness and fostering lasting customer loyalty. The approach is then narrowed down to short-term price reductions 鈥� where regular shelf prices of selected items or entire shopping baskets are significantly marked down for a predefined campaign period complemented by extensive advertising.

Understand the True Purpose and Impact

Thanks to product designers and managers in the consumer products industry and those responsible for grocery retail marketing, many different promotion types have emerged in recent years. Even though there is a high number of variants and different mixed forms, promotions can be broadly categorized into three main types:

• Filling up (household) stock encourages higher-than-normal purchase quantities for each shopping trip by offering multipacks, product bundles, larger packaging sizes, and refills.
• First-time purchases compel consumers to try new or alternative products with trial sizes that feature smaller quantities than the standard product.
• Traditional price-off offers promote a standard size product at a discounted price for a specific period with the support of a marketing campaign. They can be combined with other promotion types, including product bundles and multipacks.

Close Interactions and Dependencies

If you look at the range of products advertised through promotions, it’s clear that branded products dominate leaflets, online offers, and flyers distributed by large grocery retail chains. In fact, the proportion of promotions with branded products often reaches 90% or more in many established markets.

Considering these factors, consumer goods companies and grocery retailers must cooperate up to a certain level. Grocery retailers benefit from established brands because they can help ensure a broad group of consumers will notice the advertising and perceive promotional items as attractive. Consumer products companies, in turn, need grocery retailers to place new products at the point of sale and secure a competitive position for their core brands.

Although both consumer goods companies and grocery retailers are interested in the success of jointly planned promotions, their actual objectives differ significantly. While retail companies are primarily running promotional campaigns to increase visit or purchase frequency and optimize cross-selling initiatives, consumer goods producers usually view expanding or securing market share as their primary goal.

Acknowledge the Importance of Technology

Given the critical nature of promotions, the right technology can help consumer products companies and grocery retailers realize mutually beneficial and optimized outcomes to increase their share of wallet, margin, and overall revenue. For example, technology can help streamline the promotion process, improve planning and execution, and measure campaign effectiveness.

Working with leading consumer products companies and grocery retailers worldwide, 疯拍传媒 developed and continues to update a portfolio of solutions that can address market requirements, business challenges, and ever-evolving needs and expectations.

Price Promotions Solutions for Grocery Retail

Retailers using 疯拍传媒 solutions are well-equipped to be able to address complex challenges in the promotion management process. They can increase inventory turnover and reduce food waste by leveraging real-time, data-driven insights into the evolving market landscape, supporting the promotion process, and driving smooth, error-free interactions.

With the 疯拍传媒 Promotion Management application, which is part of , retailers can plan, manage, and analyze their promotional events. The application helps streamline their promotion processes, access real-time data, and accurately evaluate results. In addition, it can gather data and integrate with the demand data foundation module of 疯拍传媒 Customer Activity Repository to help drive data integrity across multiple applications.

Retailers can use enhanced planning capabilities from 疯拍传媒 Customer Activity Repository to help optimize promotion effectiveness and profitability. They can create coupons, define promotional advertising vehicles, specify promotional offers by location and language, and manage promotions by type, tactic, and incentives. Furthermore, they can exchange data across various 疯拍传媒 applications and support what-if simulations to help identify scenarios predicted to yield the best financial performance.

Additional capabilities that further complement the promotion process in grocery retail include:

• Omnichannel price and promotion service that can enable retailers to enhance the shopping experience with consistent pricing across all sales channels.
• Retail promotion analytics that can provide valuable data-driven insights to help guide future decision-making and promotion optimization strategies.

Price Promotions Solutions for Consumer Products Companies

For consumer products companies, 疯拍传媒 solutions help support promotion management and trade spend, which, in total, comprise the majority of business revenue. They can provide a tailored approach to promotion planning, execution, and control 鈥� enabling increased focus on revenue, volume, and profitability for themselves and their retail partners. Modern analytics capabilities are also included, such as statistical forecasting, optimization, post-evaluation, and innovative machine learning tools.

Take, for example, the solution. It can facilitate the design of promotional plans, fund management, and claims settlement while offering performance analysis to help gauge the effectiveness of trade promotions.

The solution can allow businesses to shift their focus from short-term measures of promotion effectiveness to longer-term, mutually defined targets, including category growth, sustainable volume growth, and margin growth. Additionally, it can empower sales leaders to sense and predict potential risks to revenue, volume, and profitability in real time, align their strategies with retailers鈥� broader business objectives, and make fact-based decisions for activities best aligned with targets.

Unlock the Full Potential of Every Promotion

In today鈥檚 competitive landscape, the ability to decode and master promotions is a strategic imperative. With the right technology and solutions in place, consumer product companies and grocery retailers can unlock the full potential of their promotions, driving revenue, enhancing margins, and securing their place in the market.

Dirk Dreisbach is chief business enterprise consultant for Business Transformation Services, Consumer Products and Retail Industries at 疯拍传媒.
Dmitry Melnik is a vice president at 疯拍传媒.

In this interview, Gaurav Dabur, head of Support for 疯拍传媒 SuccessFactors Employee Central, Analytics and Integrations, gives insight into what 疯拍传媒 SuccessFactors customers and users can look forward to.

Q: What does this mean for users?

A: In the past, if customers using an 疯拍传媒 solution needed to raise a case or find information, they needed to leave the application and go to either the or the for answers. With the introduction of , users can stay within the 疯拍传媒 SuccessFactors solution and find the right information, which is based on enhanced search capabilities powered by artificial intelligence (AI). AI pulls the context directly from the application. This enables it to provide a tailored search experience that can recommend the specific content to best solve their issue.

Our focus is to give customers a consistent support experience and help them get their answers more quickly. Customers can get direct access to support content, tools, and channels from 疯拍传媒 support 鈥� right at their fingertips and with no implementation efforts required.

What will 疯拍传媒 SuccessFactors customers notice that’s different?

Let me give three key examples. First, Built-In Support can provide live recommendations and access to more personalized support content and the latest and most-used knowledge sources directly within the 疯拍传媒 SuccessFactors solution.

Second, it also provides a personalized and guided support experience that can shorten the time to resolve issues. This means users can get their issues solved on their own without needing to wait on support. The feature also has comprehensive case management, which helps the user better manage their cases directly within the 疯拍传媒 SuccessFactors solution.

And finally, users can really collaborate with 疯拍传媒 experts in real time using our channels.

Why is Built-In Support valuable for customers?

Built-In Support helps provide customers with an industry-leading, harmonized, in-product experience that is available in many 疯拍传媒 products. Customers that use multiple 疯拍传媒 products can have a homogenized and harmonized experience across different applications.

Within 疯拍传媒 SuccessFactors solutions, customers can now make use of the enhanced self-service options that leverage our internal, AI-based search mechanism. This helps provide more comprehensive, focused, and personalized search results. Customers can be more self-sufficient and can get their issues solved more quickly.

I encourage users to explore the new functionality of Built-In Support and to take advantage of 疯拍传媒 support’s knowledge base and content repository as they explore the 疯拍传媒 self-service solutions. They can also read more about the availability for 疯拍传媒 SuccessFactors solutions in 鈥溾�� and this .

Regina Postman is part of Customer Support and Innovation Communications at 疯拍传媒.

According to a recent , the key challenges impeding the full realization of digital value include: IT complexity and high barriers to innovation, digital skills gaps and lack of on-demand expertise, and limited integration between technologies and data silos.

These challenges indicate the need for a flexible, extensible, and open digital business platform. For many organizations, (疯拍传媒 BTP) is the answer. The platform can provide the development environments, applications, tools, content, and resources they need to help drive innovation, growth, and outcomes that translate into real business value.

But it’s also conceivable to further amplify and extend the platform’s value, thanks to the 疯拍传媒 Preferred Success plan for 疯拍传媒 Business Technology Platform, expanded edition. The edition can provide access to product specialist resources, , prescriptive one-on-one advisory, design and activation of platform capabilities, and proof-of-concept development.

Additionally, this edition of 疯拍传媒 Preferred Success can offer guidance on migrating from cost-intensive, on-premise environments to the cloud and adopting new features. It can also facilitate quality reviews for solution stabilization听and enhanced service-level agreements 鈥� all delivered through an outcome-based partnership with 疯拍传媒.

Navigating the Way Forward with the Right Expertise

Business demand for new technologies, capabilities, and processes is constantly evolving. But one thing is unchanged: the urgency to deploy innovations and realize expected outcomes faster. In return, organizations must become more flexible, extensible, open, and integrated to resolve business challenges in ways that drive concrete results.

While adopting a unified platform is critical, companies must also combine the right applications, tools, content, and resources to deliver optimal value. This includes honest discussions and precise decision-making focused on closing skill gaps, sequencing transformation steps, securing full integration, and advancing data analytics and automation.

疯拍传媒 Preferred Success for the expanded edition of 疯拍传媒 BTP can fulfill that requirement, helping to bring genuinely digital-first businesses to life. The edition combines the existing 疯拍传媒 Preferred Success service with more technical and functional expertise and predefined, built-in services through a . This approach helps increase productivity, reimagine processes, accelerate innovation, steer adoption of next-generation technologies with lower TCO, and improve go-live and risk mitigation.

Here are some new elements of the edition:

• Product specialists provide functional and technical knowledge to help drive the adoption of 疯拍传媒 BTP, answering non-support-related questions, advising proposed 疯拍传媒 best practices, and recommending appropriate services.
• Feature and platform activation services configure the capabilities of 疯拍传媒 BTP to help meet customer requirements. They include simple configurations, connectivity setup, modeling, visualizations, and enablement to help activate tenants while excluding changes to the platform’s standard features and capabilities.
• Use case and business process design and realization deliver the “to be” architecture based on 疯拍传媒 BTP. 疯拍传媒 experts design and develop proof of concepts, prototypes, or pilots for a greenfield or extension use case inside a sandbox tenant that leverages the principles of 疯拍传媒 BTP. The scope of this element excludes production readiness and production deployment.
• Migration and re-platforming recommendations allow customers to discover and develop their unique migration path to the cloud. The on-premise solution architecture is analyzed for re-platforming to 疯拍传媒 BTP while adhering to .
• Solution review helps identify patterns that may cause system instability and proposes potential resolutions related to data, integration, configuration, performance, and overall cloud service setup during complex and custom implementations. 疯拍传媒 validates whether a deployment of 疯拍传媒 BTP follows 疯拍传媒 best practices.

All these built-in resources and services 鈥� including the scope and delivery sizing based on 疯拍传媒 internal benchmarking 鈥� are designed to help enhance innovation capabilities throughout your platform journey, including the run and optimize phases.

As a result, 疯拍传媒 customers can increase the speed of application development, process automation, integration, data management, and analytics with the efficiency and agility needed to become and run a full-fledged digital-first business. More importantly, they can shape their business model to drive technology adoption and ongoing hypergrowth.

Unlocking Potential with Flexibility, Choice, and Insight

Extending and personalizing everything from applications to processes requires a development environment that鈥檚 ready to take on the next innovation use case while running undisrupted operations and fueling ongoing growth. However, reaching this level of business agility and resilience requires access to hands-on guidance with the right expertise and digital capabilities.

With 疯拍传媒 Preferred Success for 疯拍传媒 BTP, expanded edition, organizations can gain the best of both worlds through an enhanced partnership they can trust. And very quickly, their vision of a digital-first business can become a reality as the value of their investment in 疯拍传媒 BTP deepens.

Ready to amplify the impact of your investment in 疯拍传媒 Business Technology Platform? or contact your local 疯拍传媒 representative to learn more about 疯拍传媒 Preferred Success for 疯拍传媒 Business Technology Platform, expanded edition.

Amit Lodhe is global solution owner for 疯拍传媒 Preferred Success for 疯拍传媒 Business Technology Platform at 疯拍传媒.

As the NHL continues to grow, the League continues to prioritize technology adoption to help advance the game and provide more engagement opportunities for fans.

Chris Foster, NHL vice president of Digital Business Development, explains: 鈥淎s our relationship with 疯拍传媒 grows and technology advances, we pivot quickly to meet new demands and address our challenges with intuitive technology through 疯拍传媒 Preferred Success services.鈥�

Unlocking the Power of Data with Partnership

The NHL is a rich tapestry of unforgettable moments, legendary players, and enduring passion that has captured the hearts of fans worldwide. To inspire and keep generations of new fans entertained and engaged, the League understands the importance of continuously innovating the experience in the arena and through its national broadcast partners.

鈥淥ur digital transformation efforts are not only boosting fan engagement across NHL platforms, but also increasing parity among our 32 clubs,鈥� Foster says. 鈥淲e are looking at data differently, ensuring it reaches the right people 鈥� our fans, players, coaches, and clubs.鈥�

This mindset on finding opportunity in data launched a series of innovations focused on enhancing the game and improving venue sustainability. With 疯拍传媒 Preferred Success, to implement a platform that jump-started its ability to build and expand use cases over time to help meet changing business dynamics and objectives.

鈥湻枧拇� Preferred Success is instrumental in making all this work,鈥� Foster underscores. 鈥淎ccess to personalized, prescriptive recommendations from subject-matter experts and quality reviews enables us to create a customized and personalized solution.鈥�

Connecting Fans with Their Favorite Clubs

The first project the NHL delivered in collaboration with 疯拍传媒 was transforming 鈥� creating a definitive destination for hockey analytics. Last season alone, more than 100 million data-hungry NHL fans engaged with the site’s intuitive dashboards and filters to analyze the performance of their favorite clubs and players and compare them to past NHL legends.

鈥淲e saw the potential to create a one-stop shop that uses stats to better connect our audiences with their favorite players and teams, understand the strategy of the game, and see trends more broadly across the League,鈥� Foster shares.

Working with 疯拍传媒 Preferred Success, the NHL tapped into a database that has evolved into to help store and manage data points like never before. The effort digitalized more than 100 years of historical hockey data and introduced new and enhanced statistics in a way that enthusiasts can find visually appealing.

Foster adds: 鈥淭here are also unlimited storytelling opportunities as we provide our fans with a personalized and interactive experience.鈥�

Elevating Plays with Data Intelligence

Following the digitalization of its stats, the NHL co-developed one of the most significant technologies resulting from its partnership with 疯拍传媒 Preferred Success 鈥� the , which runs on the League鈥檚 iPads. 疯拍传媒 HANA Cloud again serves an integral role as the processing power that helps translate all in-game hockey data from the arena and the NHL’s system to the mobile app.

鈥淎s the fastest game on ice, there are millions of data points to be collected and analyzed every second across our 32 clubs,鈥� Foster says. 鈥淲e knew we needed to deliver a tool that could serve every club with very different expectations, different coaching staff structures, and different responsibilities.鈥�

Equipped with the advisory checks introducing development and administration readiness, capability advisory, and design discovery that 疯拍传媒 Preferred Success offers, the NHL increased developer productivity for the mobile app development. Making real-time, customizable player statistics and data visualizations accessible during the game allows coaching staffs to adjust in-game tactics and achieve new levels of individual player and club performance.

For example, the data tiering functionality of the 疯拍传媒-NHL Coaching Insights mobile app on the League鈥檚 iPads differentiates between in-game and past seasons’ NHL EDGE Puck and Player Tracking data. In-game data is analyzed in real time with the quick in-memory processing of 疯拍传媒 HANA Cloud, processing puck and player position coordinates every 30 milliseconds. Meanwhile, gigabytes of NHL EDGE Puck and Player Tracking data are archived instantly, stored cost-effectively and securely, and reactivated readily and swiftly for further analysis.

Throughout this use case, 疯拍传媒 Preferred Success helped the NHL better understand the stability of the system to reduce data duplication and storage while still providing a powerful processing engine that brings accurate data to the user rapidly. The services also helped deliver security and connectivity reviews and performance optimizations to help ensure the NHL coaching staffs have the best possible experience. In fact, with visualizations made possible by the solution, the League can review each clubs鈥� app usage to improve the app further and tailor it to their evolving needs.

Going Green with NHL Venue Metrics

In addition to elevating the fan experience and enhancing the game on the ice, the NHL is also working to reduce its ecological impact while preserving the sport’s roots for future generations. The League developed to collect, process, and report energy and water consumption, waste generation, and recycling frequency across NHL clubs and arenas 鈥� which plays a key position in its NHL Green platform.

The end-to-end, cloud-based application is the NHL’s latest and extended use of 疯拍传媒 Business Technology Platform (疯拍传媒 BTP), delivered through the prescriptive guidance of 疯拍传媒 Preferred Success. Data is processed through 疯拍传媒 HANA Cloud and visualized with 疯拍传媒 Analytics Cloud, helping give venues the insights to embed sustainability best practices into their business operations wherever possible.

鈥淭he development of NHL Venue Metrics enables us to define new sustainability goals and standards as a League,鈥� Foster remarks.

Building a Future of Game-Changing Outcomes

A critical lesson the NHL learned throughout its experience with 疯拍传媒 Preferred Success is the value of expert guidance and support 鈥� fast-paced innovation enabled through skillful teamwork. Each step in the League’s innovation journey progresses with best practices, targeted learning, in-depth release guidance, and prioritized incident handling 鈥� all aimed at evolving and improving the overall growth of the game.

鈥淲e certainly have clear goals and specific objectives for the future of the NHL. But it’s equally important to have in-depth expertise to ensure business solutions are doing all they can to help us reach our vision. It takes experience in seeing what others have done, what’s worked well, and what you should avoid,鈥� Foster reflects.

By working with 疯拍传媒 Preferred Success, the NHL gained a trusted partner that helps it map out and provide prescriptive advice on configuration steps, modeling, performance testing, and more. All this work culminates in a smooth rollout and adoption experience across NHL club coaching staffs.

Foster concludes: 鈥淥ur collaboration has allowed us to continue to evolve and deliver additional stable and reliable applications that increase productivity, improve efficiency, and reduce costs.鈥�

To learn more about the value of 疯拍传媒 Preferred Success and how the NHL is innovating, look at the following resources:

Amit Lodhe is global solution owner of 疯拍传媒 Preferred Success for 疯拍传媒 BTP at 疯拍传媒.

Top image courtesy of the NHL

鈥淐ustomers undergo a cloud transformation because they want to accelerate their time to realize business value and they want to take advantage of innovations faster,鈥� says Rohan Patel, global vice president, Customer Support and Innovation, Product Support 鈥� Procurement, 疯拍传媒. 鈥淭hat鈥檚 what helps them maintain a competitive edge. And they want to do this while decreasing overall cost and minimizing risk.鈥�

This is where from 疯拍传媒 can add real value. In this conversation, Patel gives insight into how 疯拍传媒 support can benefit procurement customers.

Q: How are you supporting procurement customers on their journey to the cloud?

A: Support in the old, on-premise world is what I like to call 鈥榖reak-fix鈥� support. When something failed, the IT department submitted a ticket for support, the problem was fixed, and communication ended until another issue arose. Being a break-fix support provider doesn鈥檛 work in the cloud environment. Support requires speed and foresight. Support today identifies problems and optimizes products before customers even notice something鈥檚 not working as it should.

疯拍传媒鈥檚 strategy is predictive and proactive. We want continuous dialogue with customers to provide insights and guidance that are a value-add so we鈥檙e there long before something breaks. Success in the cloud requires adoption outside of the traditional IT environment. Business end users and lines of business, like procurement, supply chain, and HR, expect easy-to-use support portals that are intuitive and quickly anticipate user needs.

Can you share some examples of how 疯拍传媒 is using data to enhance predictive support?

The tools we use not only help us deliver a great experience to our customers, they also continue to improve the 疯拍传媒 solution itself. Consider the cloud health monitoring tools within , our application lifecycle management solution that helps streamline the way our customers implement and operate their cloud and hybrid environments across the entire business.

These tools can analyze what鈥檚 happening at the customer experience layer 鈥� for example, how long it takes a specific page to load, how long a user needs to complete a task, and any delays that could frustrate users, hinder adoption, and slow business outcomes. We act proactively at the engineering and cloud operations layer to help continuously improve that user experience.

We also use knowledge and data to improve the support experience, such as with , which has millions of active trading partners. This business-to-business network of companies connecting, transacting, and partnering with numerous shared processes and information expands the 疯拍传媒 footprint well beyond the four walls of traditional operations.

Equally important is that our consumers today aren鈥檛 just IT support users, but rather work in departments throughout the clients鈥� operations. We鈥檝e taken steps to help meet the needs of all those different user types. We can provide quick, easy-to-understand guidance and answers to their questions using intuitive, personalized, and real-time channels driven by both humans and artificial intelligence (AI). This recommendation engine can provide guided answers based on who the users are, what they鈥檙e doing in the application, or what questions they ask. Users can quickly get useful and relevant content for answering their questions. The data from those guided-answer experiences is then fed into the product road map to help make the entire user experience more optimal and eliminate problems before they happen.

What have procurement customers seen in 2023 from 疯拍传媒 support?

Our procurement coverage in 2023 hits two themes: harmonization and Real-Time Support. Let me begin with the harmonization perspective. We鈥檙e taking significant steps to create a customer support experience that鈥檚 consistent across all 疯拍传媒 solutions 鈥� most notably a single entry point to 疯拍传媒 support with . 疯拍传媒 Fieldglass solutions went live on 疯拍传媒 for Me case management in March 2023, and 疯拍传媒 Ariba solutions and 疯拍传媒 Business Network will soon follow. The 疯拍传媒 for Me portal can give users the information and answers they need, specific to the solution they鈥檙e using. Earlier this year, procurement support went live on , where our business and IT users can access blog posts, tips, and connect with experts. Even customers and partners can provide an additional layer of insights and guidance, especially to a specific industry.

This year we have been working to bring our Real-Time Support concept to reality for procurement. When I talk about Real-Time Support, I mean support that is always on, continuously evolves, and adapts to customer needs. This can be direct access to support experts for business-critical processes when and where customers need it. It鈥檚 the live support channels such as , Ask an Expert Peer, context-sensitive help, , and AI-driven self-service access to a vast knowledge base and user community.

What do you see in the future of support for procurement?

I envision a day when customers don鈥檛 need to see or hear from us because we鈥檙e already working behind the scenes to give our customers a seamless, reliable, and delightful experience. The ultimate vision is preventative support with the help of AI and machine learning 鈥� in other words, self-healing IT systems.

Of course, there will always be times when customers need us. In those times, 疯拍传媒 is prepared to offer as simple of a support experience as possible, such as with and direct access to experts or a quick call to solve an issue the moment it occurs. We also continuously look to disrupt ourselves by using new technologies such as ChatGPT to enable self-help or self-guidance and provide the best possible customer experience.

What sets the 疯拍传媒 support experience apart in the industry?

疯拍传媒 mindfully takes steps that help give customers the best support experience possible. We can provide a cohesive array of support channels, self-service tools, and cloud health and integration monitoring. Even with these successes in hand, 疯拍传媒 will continuously push the boundaries of customer support with new innovations, help ensure support interactions are delightful, and offer Real-Time Support that can bring ambition to life.

Follow Rohan Patel on .

Regina Postman is part of Customer Support and Innovation Communications at 疯拍传媒.

One of the biggest misconceptions about private cloud enterprise resource planning (ERP) software is that it鈥檚 fundamentally an on-premise system in a different deployment environment. The code base may be similar, but gaining the full advantages of cloud ERP 鈥� such as 鈥� requires customers to keep the solution continuously updated to leverage new capabilities, innovations, and technologies.

Available as a subscription and now newly enhanced, presents a proactive partnership to help support our customers that adopt the private edition of 疯拍传媒 S/4HANA Cloud through RISE with 疯拍传媒. The offering can provide a comprehensive plan of services, guidance, learning resources, and expertise 鈥� enabling customers to bridge gaps between their current capabilities and relevant updates from each release.

疯拍传媒 Preferred Success is designed for adopting new technologies and helping 疯拍传媒 customers align their digital investments with business strategies and transformation journeys, at all stages of their project.

Enhancing the Cloud ERP Experience with 疯拍传媒 Preferred Success

The 疯拍传媒 Preferred Success plan for 疯拍传媒 S/4HANA Cloud, private edition includes scenarios that are key for the successful management of the cloud ERP, including:

Clean Core

A strategic clean core service helps ensure the stability of standardized core processes and data as well as the flexibility to innovate, differentiating our customers from their competitors. When these aspects of a high-performing cloud ERP are applied together, a harmonious balance between reliability and agility is created, allowing businesses to thrive and evolve more efficiently.

Thanks to the enhanced guidance of 疯拍传媒 Preferred Success, organizations can now streamline operations, reduce risks, and ensure data integrity 鈥� all critical to the ERP system鈥檚 day-to-day functioning. In parallel, they can keep the cloud ERP aligned with their ever-evolving IT landscape to help adapt swiftly to changing market dynamics, drive continuous innovation, and seize new opportunities.

Continuous Improvement Governance

To help customers stay one step ahead of potential disruptions, the addition of the continuous improvement governance service to 疯拍传媒 Preferred Success can enable organizations to proactively forecast high-risk situations before they significantly impact business processes and IT solution availability. Direct access to product engineers and subject-matter experts helps give our customers the peace of mind that comes with proven guidance and innovation.

This enhancement can ease the ability to predict the most valuable changes early enough for organizations to implement them promptly and securely and maintain a competitive edge. Businesses can also prioritize security by performing baseline security scans, receiving hardening recommendations, and ensuring their systems remain secure.

Driving Cloud ERP Stability with a Clean Core

疯拍传媒 Preferred Success focuses on the data management and extensibility aspects of maintaining a clean core. The approach helps bring about a more resilient and high-performing system that can enable organizations to fully leverage the private edition of 疯拍传媒 S/4HANA Cloud for sustained growth and success. It can also identify efficiencies early and provide guidance on streamlining core business processes.

Our customers gain significant advantages that could outweigh the combined cost of migrating to and operating the private edition, as demonstrated by insights from a :

• 377% ROI achieved by optimizing processes and ensuring upgrade readiness
• 30% higher business-process efficiency through regular strategic reviews
• 25% time-savings in release management preparations
• 24% improved productivity with faster resolution of priority one and two incidents
• 10% faster time to value through streamlined implementation and adoption

To achieve these outcomes, 疯拍传媒 Preferred Success can be personalized to meet each customer鈥檚 unique requirements and objectives with clean core principles. This combination of strategic alignment, enhanced user experience, and continuous improvement helps ensure proactive, effective, and sustained support for the system鈥檚 performance and stability in the private edition.

Running ERP Operations with Flexibility

The continuous improvement governance service of the 疯拍传媒 Preferred Success plan can encompass a comprehensive analysis of all capabilities in the private edition. This includes fast identification of new mission-critical risk patterns, prompt communication of mitigation measures, and consistent transparency of tangible results from the analysis of the private edition to the predictive development of critical KPIs.

In addition, collaboration between our customers鈥� stakeholders and 疯拍传媒 subject-matter experts is supported by on-demand engineering resources, focusing on providing practical and realistic recommendations and achieving real-world use of them. Leveraging artificial intelligence (AI)-driven check logic and predictive check models based on customer system data provided by the 疯拍传媒 EarlyWatch Alert service helps ensure a data-driven and efficient approach.

The holistic approach of the continuous improvement governance service can not only safeguard operations but also foster a proactive mindset crucial for long-term success. According to the Forrester Total Economic Impact study, the benefits of the service include:

• 50% reduction in incident tickets and much fewer priority one and priority two requests
• Reduced risk throughout the lifecycle of 疯拍传媒 S/4HANA Cloud, private edition
• Optimized business processes, which can increase the value of the cloud ERP capabilities
• Improved user satisfaction with faster access to the latest technologies that meet their needs

Moreover, the continuous improvement governance service can establish service-level agreements for risk evaluation, including initial evaluation time after initial risk awareness, corrective risk mitigation response time, and continuous weekly risk detection processing throughout the year. As a result, the private edition can remain stable yet ready to navigate an ever-evolving landscape of risks and opportunities.

Unlocking the Full Potential of Cloud ERP

With the latest enhancements to the 疯拍传媒 Preferred Success plan for 疯拍传媒 S/4HANA Cloud, private edition, the debate on whether cloud ERP is merely an on-premise system in a different environment can be put to rest.

Our customers can gain the advanced support they need to empower their organizations to unlock the full potential of their software investment with ongoing guidance and expertise. They can facilitate a smooth integration between the stability of core processes and current data and benefit from the flexibility to adopt and innovate the latest updates, capabilities, and technologies. And as the Forrester Total Economic Impact study indicates, the results will speak for themselves.

 or contact your local 疯拍传媒 representative to learn more about 疯拍传媒 Preferred Success for 疯拍传媒 S/4HANA Cloud, private edition.

Arun P is global solution owner within the Chief Innovation Office of Cloud Success Services at 疯拍传媒.

鈥淚n the past, users first selected the communication channel to raise a case before describing their issue. This was not always the most efficient way to solve their issues,鈥� states John Bowley, product manager, 疯拍传媒 for Me Support Applications. 鈥淭o better direct the case to the supporting organization, it makes more sense to have customers first describe their issue and then be recommended the communication channel that would help solve it quickly.鈥�

In this interview, Bowley gives more insight into how the latest usage improvement of 疯拍传媒 for Me is doing just that.

Q: What has been improved within 疯拍传媒 for Me?

A: Our focus is to continuously find ways to minimize customer effort when contacting 疯拍传媒 for help and that customers can quickly get the support they need. One important milestone is to simplify and streamline the end-to-end case creation and management process. 疯拍传媒 users can now engage with 疯拍传媒 support through the new application in and its use of artificial intelligence (AI). The focus is to provide suggestions, such as how to fill in values on the screen or how to best contact 疯拍传媒 for help and support. AI helps predict all these values based on the system that鈥檚 been selected.

This new flow means we鈥檝e altered the order of how we route a support issue to the most appropriate place for quick answering. AI analyzes the information received and then gives the customer suggested values for the product information and product function. This means the customer鈥檚 issue is narrowed down to which product it relates to and then within what area of the product the issue is actually occurring. AI also suggests how the connection to 疯拍传媒 support should best be made and to which channel 鈥� whether that鈥檚 , , or maybe opening a question in . This is what we call the channel recommender. The issue is then routed to the correct support engineer or team of support engineers.

What type of simplification does the get support application provide?

We鈥檝e rearranged the accessibility to existing Real-Time Support channels. On the previous platform, 疯拍传媒 ONE Support Launchpad, customers were first asked to choose the support channel before describing the issue. For instance, the customer might have decided to do an Expert Chat and then started to describe the issue. What sometimes happened was the customer changed their mind, got pulled away, or any other circumstance. This caused a delay or break in the momentum of solving their issue.

The new get support application first asks customers to describe their issue. The system then recommends the best channel to take. Customers can choose to use this channel or decide that another channel may be a better fit.

In the future of get support there will be enhancements to help drive the AI to provide better and clearer support or assistance to customers. Our ongoing focus is to reduce customer effort and provide them with the information they need.

How does the get support application within 疯拍传媒 for Me relate to Built-In Support?

Both the get support application and work in harmony with each other. Customers can create a support case within Built-In Support and they will also see it listed in 疯拍传媒 for Me. The same for the reverse as well. The convenience of Built-In Support is to be able to post an issue from directly inside the application in use. Alternatively, there may be times where an issue may need to be raised or a question asked outside of Built-In Support; 疯拍传媒 for Me would be ideal then.

Customers working within 疯拍传媒 for Me will see the convenience of first telling us their issue and then being recommended the best channel to get it resolved. There are offered regularly to introduce customers to the get support application on 疯拍传媒 for Me.

Regina Postman is part of Customer Support and Innovation Communications at 疯拍传媒.

When you move to the cloud, a few things change in your daily life. For example, you will see regular changes to the user interface or new functionalities released at a regular cadence, which is quite different from when your end users are used to an on-premise solution. Therefore, your organization needs a different support model, too. Employees require more training and technical and organizational change management strategies.

And that鈥檚 what听听is designed for: to help you take an advanced step toward the adoption of cloud software in a simpler, faster, safer way. The offering can be an always-there companion to help you work in cloud solutions from 疯拍传媒 and help make you more successful 鈥� for example, through increased productivity and more efficient business processes. In a nutshell, it can be your helpful guidance and support model for working in the digital environment.

疯拍传媒 Preferred Success Offers Ongoing Support听

疯拍传媒 Preferred Success can deliver a wide range of guidance to support businesses in running as efficiently as possible in the cloud through continuous access to subject-matter experts when a roadblock or simple question arises. In addition, 疯拍传媒 Preferred Success can deliver an adoption strategy plan tailored to your exact business goals. You can benefit from regular success checks and analyses to help optimize your use of 疯拍传媒 software. Your听疯拍传媒 Preferred Success听customer success partner can identify new functions, so-called key features, that may be worth adopting based on your solution goals.

But the offering goes even further to help 疯拍传媒 customers utilize 疯拍传媒 software to its full potential. The custom-tailored plan can provide accelerated access to cloud services and advice on the latest functional features that might be of interest to your business. Last but certainly not least, the service can offer ongoing learning opportunities for end users and solution administrators, as well as change management support from 疯拍传媒 experts. This also can include enhanced service-level agreement targets, including priority processing of select support requests.听

Achieve Benefits with 疯拍传媒 Preferred Success

Many organizations already rely on guidance from 疯拍传媒 Preferred Success. These include , Europe鈥檚 leading photo service provider听, specialty chemicals company听,听and the .

,听quantified 疯拍传媒 Preferred Success benefits for a composite organization comprised of 254 participating businesses. Benefits included:

• 10% faster implementation
• 24% boost in productivity by reducing more than 50% of incident tickets
• 25% time savings in release management
• 30% improvement to business process efficiency

Designed to Accompany 疯拍传媒 Customers in the Cloud

Moving to the cloud can be a challenge. That鈥檚 why the offering includes change management to help accelerate the transition and make it as efficient and sustainable as possible.

However, the plan can also help 疯拍传媒 customers already working in the cloud utilize cloud solutions from 疯拍传媒 to their full potential. For example, regular success checks and recommendations for newly released functionalities in 疯拍传媒 Preferred Success can be useful even to an experienced solution administrator.

Access Continuous Training with 疯拍传媒 Preferred Success

With 疯拍传媒 Preferred Success, solution administrators and power users can receive ongoing learning opportunities through exclusive access to , our digital learning program. The offer is valid for five users, up to 100 hours and two attempts to achieve 疯拍传媒 solution certifications.

Want to learn more? Schedule an appointment with your account manager or visit

This article originally appeared on 疯拍传媒 News Center Germany.

鈥淚t鈥檚 important we provide customers with a true feeling of being supported on their journey,鈥� states , senior vice president and global head of Product Support, 疯拍传媒 Concur. 鈥淟ive interactions between our customers and our support engineers not only get cases solved faster, but they also work to build better relationships and understanding of how customers use our 疯拍传媒 solutions.鈥�

In this interview, Vollan provides insight into the live, Real-Time Support interactions customers should tap into.

Q: When would Real-Time Support make sense for customers and 疯拍传媒?

A: Most support-related questions can be more effectively resolved through . Whether customers have an urgent issue or even an easier, quick question, Real-Time Support can give customers an opportunity to reach out to 疯拍传媒 in real time, right in the moment needed, or later through a portal case, depending on what is most convenient for them. Real-Time Support can be especially useful for very urgent issues. In those instances, customers might feel the need to connect with a person on the other end through a live support channel to make sure their issue is heard and acted on right then.

Let鈥檚 take a priority one issue, for example. The customer might have anxiety around when they鈥檒l hear from somebody. With Real-Time Support and its live channels, they can reach out to an 疯拍传媒 support engineer immediately. Whether in or by using the service for some solution areas, these real-time channels can give customers the comfort in knowing they鈥檙e being helped quickly. This direct interaction can avoid the back-and-forth that is common in a portal case interaction. When you have a chat or a phone call, you can get to the heart of the matter a lot more quickly. This applies to any support-related issue.

What鈥檚 so special about Real-Time Support?

In our live support channels, the issue might get resolved immediately if the support engineer can see what鈥檚 going on through a screen share while speaking with the customer. This form of interaction helps build empathy between the customer and support engineer. The customer can feel and hear that we really care. The customer is at the heart of 疯拍传媒 support. Our focus is to build up the connection through such conversations. It helps build loyalty and trust with the customer.

One of the most important things to customers is time. It鈥檚 essential for the support engineer to quickly understand the issue with as little effort as possible from our customers.

There are different ways customers can have that Real-Time Support experience. Could you touch on a few of those?

Yes, absolutely. The Expert Chat service can be extremely powerful. It can be very quick to access a support engineer live. Should the issue turn out to be very complex, the support engineer can create a case to pull in another team, if needed. Customers can also schedule a set time to connect live with a support engineer at their convenience.

疯拍传媒 support is also investing in technology that will anticipate customer needs before they ask. Within the tool, when we notice customers are having problems, we鈥檒l be able to suggest knowledge content from within the product to help. Our ambition is to proactively notify customers before they notice an issue.

Finally, we also have another way for customers to find an answer very quickly on their own, without needing to connect with a support engineer: our self-service engagement, which is also part of Real-Time Support. We鈥檙e investing to make searches engaging, contextual, and relevant through our knowledge enablement platform and search engine in 疯拍传媒 for Me. Its underlying technology uses analytics, artificial intelligence (AI), and machine learning to help make the experience for customers personal. When they do a search, it should contain the answer they鈥檙e looking for within the first three to five results.

Why do you feel this Real-Time Support interaction is so important?

Three words come to mind: easier, faster, and personal.

It鈥檚 easier: customers can get most of their concerns resolved with less effort, and reducing customer effort is one of our top priorities.

It鈥檚 faster: customers can see a more rapid resolution or response time for most of their concerns, especially on urgent or critical issues.

It鈥檚 personal: customers can speak with a support engineer to discuss and explore issues. Conversation creates better context and understanding, both of which are particularly useful when issues are complex.

Real-Time Support helps customers and support engineers quickly find out what the issue is and what the impact and the urgency of the issue are.

What should customers remember about Real-Time Support?

Customers have many ways to interact with 疯拍传媒 support in real time and support is always available 24/7. We offer relevant, contextual, personalized support though our knowledge base and Built-In Support to help speed case resolution for many issues. For complex issues, having opportunities for customers and our support engineers to interact in real time is the best way to build a connection and to resolve an issue. Holding a real conversation about an issue often leads to a much faster and better understanding of the challenges customers are facing. This can all lead to shorter resolution times.  

If we can give customers a positive experience with us every single time, show them we care about their issues, and do our best to resolve them, that can make a huge difference. Real-Time Support can give that great experience. Support is, at its heart, a people business.

Regina Postman is part of Customer Support and Innovation Communications at 疯拍传媒.

鈥淎s part of the evolution in providing customers an even better 疯拍传媒 experience, 疯拍传媒 ONE Support Launchpad is now fully part of the 疯拍传媒 for Me portal,鈥� says Peter Kappelmann, 疯拍传媒 for Me product manager. 鈥淲e鈥檙e excited that customers can get even better insights into their 疯拍传媒 product portfolio from within 疯拍传媒 for Me,鈥� adds Anna Withum, 疯拍传媒 for Me customer collaboration manager.

In this interview, Kappelmann and Withum give more details on what the replacement of 疯拍传媒 ONE Support Launchpad means for customers.

Q: What鈥檚 the major difference between the old and new portal?

Kappelmann: 疯拍传媒 ONE Support Launchpad was the single entry-point for the services and support world. Its main target audience was system administrators with a technical focus. With more and more applications being offered in the cloud, we鈥檙e also serving new target groups: the end users.

For some years now, has been reaching the end users. Thus, now was the right time to enhance the scope of 疯拍传媒 for Me to also cover what鈥檚 been known in 疯拍传媒 ONE Support Launchpad. 疯拍传媒 for Me is designed to provide a holistic view of the customer鈥檚 疯拍传媒 landscape, from products, orders, and licenses to provisioning, maintenance, and optimization. It made perfect sense to now include the support-related tools. Everything that was offered in the launchpad continues to be available in 疯拍传媒 for Me. We have expanded the coverage for the needs of the end users. In 疯拍传媒 for Me, we offer so-called dashboards that can give both technical and non-technical users the details they need. One dashboard is labeled 鈥�.鈥�

The newly developed tools on 疯拍传媒 for Me make use of artificial intelligence (AI) features, which can simplify the user鈥檚 interaction with 疯拍传媒. Examples include the support knowledge search or the channel recommender in the .

How were customers involved along this journey?

Withum: We already had a good relationship with our pilot group that was established on 疯拍传媒 ONE Support Launchpad. From the very beginning we involved customers in the move to 疯拍传媒 for Me. They received early prototypes and beta features to give us direct feedback on usability.

We had 疯拍传媒 ONE Support Launchpad and 疯拍传媒 for Me running at the same time. This gave us the opportunity to gather early insights and get feedback from the beginning. It also enabled us to tweak a few details and further improve the overall experience. Customers were at our side during the development, so we could build out the 疯拍传媒 for Me portal together. They felt involved and heard.

Program participants helped define important aspects of 疯拍传媒 for Me, such as the first-visit experience, navigation search, integration of applications, and more. Their insights helped us identify any shortcomings and design the final product. They also revealed potential deficits in the early stages, when they could be easily corrected. This type of collaboration will be extended and built upon in future projects.

What was key to the success of this large-scale migration?

Kappelmann: As mentioned, customer involvement was our key component in the migration. Not only were we building something new for our support customers, this was also new for 疯拍传媒. We combined the service and support world, which included a lot of tools, Web sites, and services to offer our customers.

The key ingredient to success was considering the needs of the great number of users who would be touched by the move. For many customers, 疯拍传媒 ONE Support Launchpad was their daily work environment. Having the launchpad and 疯拍传媒 for Me run in parallel helped them get used to the new environment at their own pace. This also helped ensure the necessary acceptance.

What can customers look forward to in the future?

Withum: We will transition more and more 疯拍传媒 line-of-business customer portals to 疯拍传媒 for Me. The portal reduction will help simplify operation complexity and associated costs. More importantly, it will improve our customers鈥� user experience by replacing fragmented Web site landscapes with a central entry point across all 疯拍传媒 solutions.

As it could get a bit overwhelming when a lot of services and tools are offered in one place, these will be enriched with new self-services and artificial intelligence. Add on top of that the diverse focus of users, and personalization and intuitive customization features will help the users see what鈥檚 really important for them. The addition of new self-service scenarios will help make transactions and the interaction with 疯拍传媒 for Me more efficient and less time-consuming.

How can one get started with 疯拍传媒 for Me?

Kappelmann: Explore and try out . Join our regular or quarterly rollout sessions where we share the latest news, features, and upcoming releases. 疯拍传媒 for Me also has a vast knowledge library of information that fits each user鈥檚 level of need.

Regina Postman is part of Customer Support and Innovation Communications at 疯拍传媒.

• Impact: There will be several momentary disruptions expected during the maintenance window
• Affected Landscapes: Sapserv5 (Tokyo)
• Customer Notification: see
• Provider Notification: Network providers Japan will be notified by email

During this outage the following services will be unavailable:

• Problem analysis and/or service delivery on customer systems
• Transfer Early Watch Alert data
• Data exchange via 疯拍传媒 Note Assistant
• Customer messages via 疯拍传媒 Solution Manager
• Connectivity to 疯拍传媒’s Support Backbone

According to a from The Josh Bersin Company, today鈥檚 dynamic workplace environments require a human capital management (HCM) system that is 鈥渞eady to use, productive from day one, welcoming to change, and easily adapted to.鈥� The diversity and comprehensiveness of features incorporated into cloud-based fall into this category, setting the foundation for building impactful, next-generation HCM and HXM solutions.

Now, you can get the specialized resources and enhanced services necessary to unleash the full potential of your HXM solution investment. Using the 疯拍传媒 Preferred Success service for HXM solutions from 疯拍传媒, expanded edition, you can optimize the value of 疯拍传媒 SuccessFactors solutions by benefiting from a closer partnership for workplace transformation.

A Close Partnership for Workplace Transformation

From planning to go-live and active operation of an 疯拍传媒 SuccessFactors solution, your business can realize significant value from 疯拍传媒 Preferred Success for HXM solutions from 疯拍传媒, expanded edition. The edition can not only protect your workforce and organizational data and HR applications but can also set the foundation for a long-term partnership that drives continuous knowledge transfer, technical upskilling, and increased awareness of relevant software updates.

Building on the existing 疯拍传媒 Preferred Success service for HXM solutions from 疯拍传媒, the edition helps accelerate business transformation success. It can provide extended access to subject-matter experts in cloud adoption, a set of prescriptive reviews of business needs and applications that support daily operations, and assistance with feature adoption. More importantly, you can develop and operate resilient solutions, maximize the value of your cloud investment, and make effective decisions that support business goals.

Let鈥檚 start with extended access to functional technical resources. Your HR organization and stakeholders can engage with experts offering the technical and functional guidance you need to understand existing business processes, assess and maximize product usage, and accelerate outcomes. Throughout this service engagement, you can closely collaborate and align future updates, landscape changes, and service delivery and follow-up with a technical and functional resource. The expert can also help orchestrate how-to conversations, review your calendar and plans, and document your landscape.

Then, with proactive monitoring, you can work with an 疯拍传媒 technical resource to oversee the five most critical managed jobs for your business. You and an 疯拍传媒 delivery specialist can create a standard operating procedure for each job, which is used to determine what needs to be done and which actions should be taken if a failure arises.

Next,听an annual solution stabilization review of all live modules of your HXM solution investment is conducted. This experience allows you to schedule services required to be completed for each live module and validates usage compared to best practices to identify gaps or improvement opportunities. Moreover, you can gain recommendations for continuous improvement activities and increased adoption over time.

And last but not least, new feature activation is available to help plan, discover, explore, test, enable, and measure the impact of new functionality. Subject-matter experts can kick off the activation process by mapping your success plan as part of an inclusion list and recommending features that best meet your needs. Then, with the help of an 疯拍传媒 delivery specialist, you can activate your chosen feature in a nonproductive landscape, define a testing strategy that contains a base-level unit evaluation, and start testing in a productive environment. During regular touch points, you and your customer success partner can review the usage of the feature and its impact on your business success plan.

Driving Continuous Value in the Workplace

The ever-evolving and continuously improving nature of the cloud is shaping a future where employees of all roles and seniorities are consistently engaged, empowered, and motivated. And with the prescriptive guidance and personalized assistance of 疯拍传媒 Preferred Success for HXM solutions from 疯拍传媒, expanded edition, you can bring that vision to life with less risk, greater flexibility, and better transparency.

Ready to amplify the impact of your work experience? or contact your local 疯拍传媒 representative to learn more about 疯拍传媒 Preferred Success for HXM solutions from 疯拍传媒, expanded edition.

S茅bastien Brun is global director of Customer Success at 疯拍传媒.
Marcel Bitter is global director of Customer Success at 疯拍传媒.

鈥淎t 疯拍传媒 and our Real-Time Support channels, support engineers are in the driver鈥檚 seat to provide this experience,鈥� states Becky Doyle, global vice president and head of Product Support 鈥� People at 疯拍传媒, the organization that supports human experience management (HXM) solutions from 疯拍传媒, including 疯拍传媒 SuccessFactors solutions. 鈥淧utting the 鈥榬eal鈥� in Real-Time Support is key as we continue to move into the future of how we help our customers, especially in the cloud solution world.鈥�

In this interview, Doyle explains the 鈥渞eal鈥� aspect of Real-Time Support and how it influences the possibilities behind always-on.

Q: Can you tell us a bit more about what you mean by the 鈥渞eal鈥� aspect?

A: Our approach offers an always-on support experience. This means that our customers can contact 疯拍传媒 support experts for any problem they have. Sure, we use some cool technology to help make sure we have the answers in the best possible way. But at the heart, it鈥檚 a real and human interaction. Anytime a customer gets to work with a real person to solve an issue it creates a feeling of connection. This interaction could be a live voice call with the service, through a , or any other Real-Time Support channel. Embedded into the 疯拍传媒 solution with , this real-time interaction can create a fantastic connection between customers and our support experts.

This connection is important and is sometimes a missed opportunity. We need to think of both our customers and support experts as people who work together to solve any problems and make sure the customer鈥檚 business runs as smoothly as possible. This feeling of connection through the live channels is valuable for both. My colleague, Mohammed Ajouz, described the criticality of in a Forbes article.

Partnering in real time gives our support experts an increased sense of purpose. It also connects them to what the customer wants to get accomplished. It鈥檚 different from having to submit a ticket to then walk through the problem and get the questions answered. The support experts can help a person, a human, with whatever they need to get done and the process can be faster as it solves the problem within a conversation. This is really powerful.

You mentioned the human side of the Real-Time Support approach. Is there data to show its benefits to the customer experience?

There鈥檚 a significant story to tell when we look at the experience our customers have with Real-Time Support. I already talked about the human aspect and the human element of it. When we look at the data, our customers typically get their cases solved faster through Real-Time Support and have a better overall experience. These also often get solved in a single interaction.

Imagine you have an issue and get your interaction solved as soon as you reach out to somebody. You get your answer in real time, when you need it. We can, of course, tie this time to money. Real-Time Support helps make sure our customers鈥� business continues to transact and flow the way they need it to. We believe the time-to-value of getting a problem solved helps reduce costs for the customer.

One key indicator we look at is the overall customer effort. As described in an , customer effort score is defined as the ease with which customers can use a product or service, resolve a support issue, or find the information they need. When we talk about Real-Time Support, we typically see the customer effort score really improve overall. Customers feel they need to put less effort into their overall support experience or work with our solutions to meet their business needs. This is a powerful human connection to the way we measure how good we are as an organization.

Real-Time Support holds particular importance for our customers in the HR world. What does this human interaction mean from a human experience management perspective?

I am excited about where things are headed for HXM customers. That 鈥淴鈥� in the abbreviation really brings out that experience 鈥� our human experience management. This is such a powerful shift in the HR space. As our HR solution suite becomes more digital and customers submit cases, more often it鈥檚 HR professionals that submit them. These are business users and not necessarily technical contacts. The experience goes beyond fixing the product from a technical perspective; it gets down to how customers use our 疯拍传媒 solutions and what they need to best run their business. Real-Time Support can play a perfect part in bringing that experience home for our customers and our support experts. Being able to support them in real time helps make the overall experience simpler and more personal.

Real-Time Support helps us be more effective and helps our customers with that human and real interaction. When I talk about it from an HXM perspective, our 疯拍传媒 products and solutions are interconnected to the world鈥檚 most important resources 鈥� the people using them. We help people get hired faster, trained better, and help them more effectively manage their performance. More importantly, we help provide for their families when our 疯拍传媒 solutions facilitate their pay or can help them make smart decisions on their own career path. When it comes to support, there鈥檚 nothing more real than to enable our people to help our customers help their people.

Where do you see the future direction of Real-Time Support?

In the cloud space, support can鈥檛 simply be an island of helping customers when they come to us. We have the responsibility to work with product management, development, and operations teams across 疯拍传媒 solutions. This close collaboration lets us influence 疯拍传媒 product innovations to make our support more real and to provide that seamless support experience.

One focus of Real-Time Support is to embed artificial intelligence-driven self-service knowledge capabilities into our 疯拍传媒 products as part of Built-In Support. Not only will customers have that true human interaction, they鈥檒l also be able to receive support information relevant to the 疯拍传媒 solution in use.

Another future direction in our support transformation goals is to make support more personal for customers and to open a two-way channel of communication from within the 疯拍传媒 product. The goal is to implement resolutions before business disruption can occur and proactively make customers aware of things before they happen. We want to directly connect them with information that鈥檚 relevant to the application in use or provide access to a real-time channel directly from within the 疯拍传媒 solution. Both of these capabilities are pretty cool.

What do you feel is important to remember?

I encourage our customers to get 鈥渞eal鈥� with us through Real-Time Support. Try out Real-Time Support channels, especially when the topic could use that human touch. See how it feels to connect with us. Get real information and immediate answers to help you on your way faster.

Learn more about .

Regina Postman is part of Customer Support and Innovation Communications at 疯拍传媒.

This phenomenon is growing more apparent with each new infrastructure upgrade, intelligent innovation, and shift from on-premise solutions to software as a service. Such game-changing modernization can also help to improve the efficiency along the service delivery process and accelerate the time to value of service deliveries of premium engagements.

A modern cloud-based infrastructure 鈥� such as 疯拍传媒 Cloud ALM for service 鈥� can bring all stakeholders together in one place while helping ensure the same level of information and full transparency on all relevant information related to service delivery. In a digitalized format, service delivery outcomes become faster, simpler to consume, and trackable.

What Is 疯拍传媒 Cloud ALM for Service?

疯拍传媒 Cloud ALM for service runs on the 疯拍传媒 Cloud ALM solution, helping to facilitate every step of the service delivery process. As a cloud-based collaboration platform hosted by 疯拍传媒, it can provide three major capabilities:

• Service delivery center: Helps support direct interaction with a single point of contact at 疯拍传媒 and access to a dashboard that transparently provides information on service delivery history and current and scheduled services
• Service results: Helps provide service results documentation in a digitalized format that allows business and technology decision-makers to drill down the information to various levels of detail
• Issues and actions management: Helps simplify handling and tracking of all issues, action items, resolutions, and resulting outcomes

All elements of 疯拍传媒 Cloud ALM for service can work with each other like building blocks and can leverage artificial intelligence (AI) and machine learning capabilities. Together, they help form a single collaboration platform where you can exchange data in real time between 疯拍传媒 process and technology experts and your organizational users. In return, you can not only benefit from the lessons of thousands of deliveries completed in the past, but you can also gain extensive insight into your organization’s needs through continuous analysis, enhancement, and automation advancement.

How to Gain Access to the Service Option

疯拍传媒 Cloud ALM for service is available free with an active or services contract.

If you’re new to the 疯拍传媒 Cloud ALM solution, you can get through 疯拍传媒 Support Portal. Here, you can find step-by-step documentation on how to directly or enter the to get a full picture.

Once your tenant of 疯拍传媒 Cloud ALM has been provisioned, you can use 疯拍传媒 Cloud ALM for service. To activate the option, follow the steps described here: .

Interested in learning how 疯拍传媒 Cloud ALM for service can take your IT modernization journey to the next level? Check out our听expert-guided implementation sessions for 疯拍传媒 Cloud ALM in听听and visit for more information. You can also reach out to听your technical quality manager to further discuss the advantages.

Andreas Krueckendorf is vice president and chief service architect at 疯拍传媒.

That鈥檚 why 疯拍传媒 Enable Now has extended to include the Document Translation service for 疯拍传媒 Translation Hub, allowing you to translate your in-application help and e-learning content at the click of a button.

What鈥檚 疯拍传媒 Enable Now?

With , you can create, edit, and distribute in-application help and e-learning content to users. You can access help directly within the application you鈥檙e using, whether it鈥檚 an 疯拍传媒 or non-疯拍传媒 solution. In-app help supports you as you move through the application. For example, it can help you to complete fields with information during an initial data input or get an understanding of the tasks you can perform within the solution. It can help you realize more functionality than you ever knew existed and get the most value out of your software solution.

What鈥檚 Document Translation?

Document Translation for 疯拍传媒 Translation Hub enables you to directly translate texts and documents , without any additional linguistic resources or translation workflows. You submit the original document and receive the same document back in the language of your choice. The machine translation has been trained to perform at its best when translating documents that contain 疯拍传媒-related content, and it is available in the . It can be used as a stand-alone service or via one of the existing integrations, such as the one available in 疯拍传媒 Enable Now.

The Combined Power of 疯拍传媒 Enable Now and Document Translation

The new capabilities are a game-changer for those looking to go global with their business, allowing customers to expedite their content distribution without any manual effort and with minimal effort from the technology side. All users can now also translate tutorials and e-learning content on their own. As well as creating in-application help, you can also customize the standard 疯拍传媒 Enable Now content for your users in many cloud solutions from 疯拍传媒.

And the best part is, if you鈥檙e already an 疯拍传媒 Enable Now, cloud edition customer, you get this service included in your current subscription and it will work out-of-the-box.

Sindhu Gangadharan, SVP & MD of 疯拍传媒 Labs India and head of 疯拍传媒 User Enablement, said, 鈥湻枧拇� Enable Now provides customers with the ability to create content in their own language as well as easily translate it for international audiences. We are thrilled to be able to offer this service so that customers can quickly and seamlessly expand their reach into new markets.鈥� 疯拍传媒 Enable Now and Document Translation are part of 疯拍传媒 User Enablement, led by Gangadharan.

The integration of 疯拍传媒鈥檚 on-screen translation capabilities also helps reduce the risk of errors and omissions in the global rollout of customer enablement content. Customers can now be confident that their content is accurately translated for a wide range of locales.

Existing and new 疯拍传媒 Enable Now, cloud edition customers can now access the machine translation functionality. The launch of these capabilities marks a major step forward in the global reach of 疯拍传媒 customers. With these innovations, you can now feel secure that your enablement content can be smoothly and independently translated for global audiences. Check it out and help your teams to learn in their language of choice without additional effort from project and authoring teams.

Kristina Kunad is global solution owner for 疯拍传媒 Enable Now.
Ana Medina is product manager for 疯拍传媒 Translation Hub.
Fiona Murphy is product manager for 疯拍传媒 Translation Hub.
Kerstin Bier is solution owner for 疯拍传媒 Translation Hub.

Feeling a bit overwhelmed or uncertain about this transformation process is normal. Those feelings are the reason tools and guidance are available to help you plan and execute a smooth transition to 疯拍传媒 S/4HANA Cloud. Get the best possible support in understanding your data and visualizing the ways you can transform it.

Simulate How You Would Transform to the Future State

An important step in any transformation is to understand all the data and data objects that are underneath. This is where the new, cloud-based solution comes into play. This solution helps guide you through the relevant steps required for your business transformation and data migration.

疯拍传媒 Business Transformation Center also helps make sense of the data that鈥檚 in your systems, so you understand your transformation needs. You can look at the existing data, analyze the data objects, and then scope your business and data transformation project. The first feature of 疯拍传媒 Business Transformation Center is the digital blueprint, available as of March 2023. Based on data-driven guidance, it can enable you to define the migration and transformation scope from 疯拍传媒 ERP Central Component (疯拍传媒 ECC) to 疯拍传媒 S/4HANA Cloud, private edition or on premise. Next steps would be the transformation of the data and finally the verification.

疯拍传媒 Business Transformation Center can give you a streamlined and holistic approach to help manage your data transformation challenges with less effort and more satisfaction. It helps simplify, accelerate, and safeguard the project鈥檚 data stream with ready-to-use content, data-driven insights, and recommendations. It鈥檚 a software-as-a-service (SaaS) cloud solution powered by , the strategic cloud-based solution helping customers manage their entire application lifecycle. 疯拍传媒 Business Transformation Center is included in 疯拍传媒 Cloud service subscriptions and the 疯拍传媒 Enterprise Support services.

Have Confidence in Your Decision

疯拍传媒 Business Transformation Center comes with content and methodologies that can guide you through the necessary steps of data transformation 鈥� and guidance means quicker decisions with reduced complexity, effort, and risk. Overall, there can be an efficiency gain, which can translate into a shortened timeline of your transformation project. You should now feel confident in your decision and move to 疯拍传媒 S/4HANA Cloud.

Read more about how to plan your 疯拍传媒 S/4HANA Cloud transformation with .

Regina Postman is part of Customer Support and Innovation Communications at 疯拍传媒.

Through for 疯拍传媒 Commerce Cloud, expanded edition, 疯拍传媒 customers can now partner with 疯拍传媒 and seize this new commerce wave with designated experts who provide access to specialized resources and enhanced services. This offering allows 疯拍传媒 Commerce Cloud solution customers to create an agile, composable commerce system that fulfills their current and aspirational business goals — all while driving continuous improvement.

A Guided Approach for Commerce Transformation

By partnering with the right technology and business process experts, companies can rightsize their commerce vision and accelerate their move forward with steps that transform the customer experience faster and more efficiently. 疯拍传媒 Preferred Success for 疯拍传媒 Commerce Cloud, expanded edition delivers on this challenge with exceptional support from knowledgeable 疯拍传媒 experts throughout the lifetime of the solution.

Without processing another statement of work, 疯拍传媒 customers can realize significant value from implementation to go-live and active operation of their solution. Advantages include protecting commerce, organizational data, and applications while enabling continuous knowledge transfers to enhance technical upskilling and elevate awareness and outcomes of relevant software updates.

Enhanced services — such as prescriptive solution and application reviews — turn the implementation and use of 疯拍传媒 Commerce Cloud into a more impactful, dynamic, and flexible tool for meeting current and future commerce expectations.

The expanded edition builds on prescriptive guidance on solution design, remote activation enablement, and pre-go-live quality review capabilities included in the existing 疯拍传媒 Preferred Success service. It also supports adoption optimization and risk mitigation, allowing organizations to evolve their commerce experience using 疯拍传媒 expertise to guide the commerce transformation.

Access to Expertise

Designated functional and technical resources work with customers to make sure they are getting the most out of 疯拍传媒 Commerce Cloud. The 疯拍传媒 expert provides deep technical and product-based knowledge to accelerate strategic outcomes and maximize solution adoption and consumption.

For commerce organizations and their stakeholders, this experience allows customers to acquire functional and technical knowledge and receive answers to queries related to standard integration with other 疯拍传媒 solutions and critical implementation difficulties.

Solution Reviews

Customers also have a distinct chance to collaborate with subject-matter experts as part of the prescriptive reviews. This advantage gives our customers鈥� stakeholders recommendations and advice on changes that can help mitigate or resolve business challenges, improve the commerce experience, and proactively reduce bottlenecks.

In addition, this service offers stakeholders better ways to navigate strategies for simplifying and optimizing operations, reducing administrative work, boosting process efficiency, and extending transparency to user adoption and system stability.

Application Review

Customers can bring their organization together to dive deep into their commerce and business needs with the assistance of a remote, one-on-one workshop.

In this setting, they can see how their business has evolved and discuss a road map for evolving process, employee, customer, and business needs. Furthermore, they learn about opportunities for augmenting the solution with new functionalities and consider process improvements through transparent KPI analysis of the digital investment.

New Feature Activation

疯拍传媒 Preferred Success for 疯拍传媒 Commerce Cloud, expanded edition also assesses and enables the impact of new features, configurations, and simple customizations added to 疯拍传媒 Commerce Cloud.

This service matches business needs to updates that offer better value to current goals and challenges defined during a success check or business application review. 疯拍传媒 experts evaluate the potential benefits and risks of the new addition and pinpoint system changes needed to activate and test the update to measure business outcomes.

The Right Partner Matters When Winning the Digital Marketplace

The right technology partners can help organizations scale expectations and accelerate transformation — this is undoubtedly true for commerce too. 疯拍传媒 Preferred Success for 疯拍传媒 Commerce Cloud, expanded edition fills that role by providing the forward-looking analysis, prescriptive guidance, and personalized assistance businesses need to unlock their potential in an always-on marketplace.

Ready to amplify the impact of your digital commerce experience? or contact your local 疯拍传媒 representative to learn more about 疯拍传媒 Preferred Success for 疯拍传媒 Commerce Cloud, expanded edition.

Amitesh Tiwari is solution manager for the Chief Innovation Office of Cloud Success Services at 疯拍传媒.

Introducing the idea of bi-directional support.

Two-Way Support Communication with Bi-Directional Support

The vision behind bi-directional support is to provide proactive, two-way support communication. This means actively informing about support-critical information and potential issues related to the 疯拍传媒 solution in use and well before you recognize that a problem might arise. Bi-directional support no longer waits until you reach out to us; it changes the way we interact with you.

Consider an example of what you may experience in daily life. Think of the times when something wasn鈥檛 working right on your cell phone. You likely preferred to search the Internet to fix the problem and avoid a call center with waiting times and back-and-forth. Even better is when you were made aware of what might affect your phone鈥檚 performance 鈥� such as bad reception, low memory, or a restart required to avoid an issue. This is the aim of bi-directional support within Built-In Support.

Live Recommendations Help Avoid System Interruptions

One of the key features to make Built-In Support bi-directional will be to provide live recommendations within the application or page in use. Live recommendations are pushed into Built-In Support to provide targeted information, support knowledge documents, and even hot support alerts. They鈥檒l inform users about critical 疯拍传媒 solution issues that others may be experiencing. The information will also be relevant to the user鈥檚 role, such as for the key user or end user.

Live recommendations within Built-In Support are curated, published, and updated by 疯拍传媒 in real time and supported by predictive artificial intelligence (AI) algorithms. The news and alerts can be pushed out immediately to all screens and can be pulled back or exchanged at any point in time.

Continuing the real-life example, live recommendations are like the “breaking news鈥� section of a news portal app on your cell phone, only for your 疯拍传媒 solution. Don鈥檛 want to miss critical information? Want it at your fingertips and, if needed, just a click away? Then you might like the new live recommendations.

The live recommendations are application-focused and only visible where needed. We鈥檙e not distracting you with news or content unrelated to what you鈥檙e working on. It keeps troubleshooting efforts to a minimum while giving you the latest and most relevant support updates. Currently, bi-directional support is being tried out for 疯拍传媒 S/4HANA Cloud. Over time, it will be expanded for all 疯拍传媒 solutions that are integrated with Built-In Support.

Customer Effort Score, a Driver behind Bi-Directional Support

Happy customers are those that need little support interaction because their 疯拍传媒 solutions run fine. Low interaction means low customer effort. As described in an , the customer effort score is defined as the ease with which customers can use a product or service, resolve a support issue, or find the information they need.

疯拍传媒 uses the customer effort score as a customer satisfaction measurement. When answering tickets, we ask customers what their effort was behind their interaction with us to get the problem solved. Our focus is to solve any problems fast and to give customers an effortless support experience.

Additional Support Convenience with Bi-Directional Support

Bi-directional support builds on the existing Built-In Support features, such as initiating an , searching for knowledge, or creating a ticket for 疯拍传媒 support. No changes need to be made to your 疯拍传媒 applications and there鈥檚 nothing to install. Live recommendations are another convenient way of how 疯拍传媒 support interacts with you. We continue to respond to the growing need for preventative and proactive support in the cloud to help shorten the time to solve your problems.

Built-In Support is the place to go should a problem arise in the application or on the page you鈥檙e using. It’s likely you鈥檒l find live recommendations already there to help you right away. Bi-directional support is taking another step forward in making Built-In Support more precise, accurate, and relevant about what鈥檚 affected and what you need to do. It鈥檚 convenient to get easy-to-access support information at the point of need and personalized to the application or page being used. That鈥檚 simple, that鈥檚 intuitive, that鈥檚 Built-In Support.

Learn more about .

Regina Postman is part of Customer Support and Innovation Communications at 疯拍传媒.

Acquiring the right talent is critical for businesses when they adopt their first cloud solutions. Without the right people, companies cannot realize the full value of the cloud, impeding their ability to drive continuous improvement, transformation, and innovation.

A proven remedy for this talent gap is consistent access to personalized guidance from experts who help manage software-as-a-service (SaaS) solutions reliably, resolve queries and incidents quickly, and alleviate administrative workloads associated with adopting enhancements. In a commissioned by 疯拍传媒, Forrester Consulting reported that this approach uncovered additional uses and opportunities to achieve business goals.

To better understand the benefits, costs, and risks associated with this trend, the third-party global market research company assessed the offering. The proactive service offering can provide the success resources and tailored-to-fit consultative assistance necessary to maximize the value of cloud solution investments from 疯拍传媒 throughout the application lifecycle. The results were combined to form a single composite organization.

Expanding the Cloud鈥檚 Value with Individualized Guidance

Issue resolution, new release implementation, and a gradual, company-wide migration associated with long-term cloud usage can be costly juggernauts of overwhelming complexity. However, organizations that turn those tasks into benefit-rich opportunities know how to optimize the value of their cloud investment to adapt their processes based on evolving business needs and the latest technology capabilities.

According to the Forrester study, 疯拍传媒 Preferred Success allows 疯拍传媒 customers to gain this advantage by driving a considerable total economic impact (TEI) 鈥� even five years or more after the initial cloud implementation. Findings from the aggregated study of a customer generating US$1 billion annually revealed a 377% ROI on cloud investments. Such an outcome also includes higher project efficiency, improved application time to value, productivity gains, and optimized business processes.

How can companies achieve such a dramatic advantage? It all goes back to having consistent and trusted guidance to increase business value in four fundamental ways:

1. Accelerated Implementation and Release Preparedness

Forrester鈥檚 survey results reveal a 10% decrease in implementation effort for internal teams and a reduction in release preparation time by one month each year. Such improvements are achieved by understanding upcoming changes and reviewing release information quickly and early on. In return, organizations can tap into the benefits of the latest cloud capabilities sooner and accelerate the realization of the technology鈥檚 overall value.

During one of Forrester鈥檚 interviews, a respondent shared that 疯拍传媒 Preferred Success helps organizations discover new and relevant features. The 疯拍传媒 customer stated: 鈥淭wo years ago, [releases happened] every three months 鈥� and, certainly time-wise, [they required] more than a week for its preparation. Now, [they arise] every six months and [are] streamlined and done within a week in terms of being ready for it.鈥�

2. Faster Time to Value

Shorter release cycles not only shorten the time required to manage new releases, but also position the business toward getting the most value from its cloud solution investment. For example, access to 疯拍传媒 expertise through a single point of contact delivers a higher user satisfaction rate. This is especially true when reducing risk throughout the solution lifecycle and improving and optimizing process efficiency.

According to the survey, customers using 疯拍传媒 Preferred Success also appear to adopt cloud solutions better. They spend a weekly average of three hours more than users who do not leverage the service offering. Furthermore, customers indicate a more satisfying overall experience, compared to the total number of businesses that have adopted cloud solutions from 疯拍传媒.

3. Increased Optimization of Business Processes

Forrester鈥檚 research also indicated that 疯拍传媒 Preferred Success offers a prime opportunity to collaborate with 疯拍传媒 experts to help achieve critical business goals through business process optimization. Respondents gained an overall 24% boost in productivity, as IT issues reduce during regular strategic reviews and ongoing formal exchanges with customer success experts, participation in customer councils, and access to in-depth training materials.

All these activities pave the way to 30% higher employee efficiency and productivity while potential areas for process enhancement are identified. But more important, organizations are learning how to mitigate emerging risks with worthwhile remedies.

A technology team lead from an energy firm told Forrester, 鈥淥ur customer success expert knows the challenges that we might be having. If there are upcoming changes that will address those challenges, she will tell us about the potential fix worth testing out.鈥�

4. Streamlined IT and Business Operations

One benefit that cannot be underscored enough is the reduction of priority one and priority two cases. 疯拍传媒 Preferred Success can deliver this outcome through fast-paced, effective mitigation and resolution of IT incidents. As a survey respondent explained, 鈥淭he number of tickets has gone down since the system is more stable now compared to when we started.鈥�

Streamlining IT and business operations without getting bogged down by incidents gives users the confidence that their technology is reliable and provides accurate, data-driven insights. And as user satisfaction improves, business processes become more efficient and risk across the solution lifecycle decreases.

Moving Forward with Flexibility, Efficiency, and Confidence

We believe Forrester鈥檚 TEI research clearly shows that 疯拍传媒 Preferred Success offers a combination of proactive outcomes that can be critical to business success in every economic condition. From accelerated implementations and faster time to value to business process optimization and simplified IT and business operations, organizations can be empowered to transform at their pace with greater flexibility and value.

And with those advantages, companies can create a foundation that helps ensure the benefits of the cloud consistently outweigh the technology鈥檚 costs.

Could 疯拍传媒 Preferred Success amplify your future potential in the cloud? Find out by reading Forrester鈥檚 full economic impact study, 鈥�.鈥�

Chad Crook is chief innovation officer of Cloud Success Services at 疯拍传媒.