This is good news 鈥� not just for customers but also for the ecosystem. In recent months, 疯拍传媒 had already identified that when engineering teams deliver innovations, there is a corresponding need to provide customers with guidance on how they can swiftly adopt and consume innovation. Customer Services & Delivery was created to bring together the offerings that help customers tap the value of 疯拍传媒鈥檚 integrated portfolio.

By virtue of its function, the Customer Support organization fits into this strategic setup quite naturally. To learn more about how Customer Support is owning and driving end-to-end customer support experiences powered by AI, I met with Stefan Steinle, executive vice president and head of Customer Support, 疯拍传媒 SE. 

Q: How would you describe the role of Customer Support in 疯拍传媒鈥檚 success?

A: Customer support is a differentiating factor among companies that are equally positioned in functional richness, usability, quality, deployability, or configurability. While signing up a new customer is considered a huge win, being able to delight and retain the customer is equally important.

has been singularly impactful in advancing 疯拍传媒鈥檚 customer success stories by proactively responding to customer needs and building long-term relationships. In addition to helping customers solve day-to-day problems, we are business partners who proactively work with customers toward achieving their business goals.

The Customer Support group encompasses much more than bug fixes. In addition to regular ticket resolutions, we use 疯拍传媒 Cloud ALM to help guide customers in application lifecycle management by enabling their transformation to the cloud and the operation of hybrid environments. We help customers help themselves through self-services and we proactively consult with our engineering teams to improve 疯拍传媒 products based on support-related feedback and learnings. Thanks to our support engineers, 疯拍传媒 has delivered over 1,000 improvements in the last 12 months. 

Q: How is 疯拍传媒鈥檚 AI story shaping up when it comes to Customer Support? What is the AI strategy for Customer Support?

A: With our focus on value realization, the push to enhance support with AI has never been higher. To start with, we have invested in digitalizing mission-critical business processes with AI.

There are three parts toward bringing these business processes into the fold of AI-powered offerings. With the help of 疯拍传媒 Signavio Process Transformation Suite, we can measure metrics around the customer鈥檚 business processes to gauge efficiency, bottlenecks, and opportunities for improvement. Alternatively, customers can use this as a blueprint to review these metrics themselves. The next layer delivers business transformational AI services. And finally, we have a platform that provides tools to support a closed-loop approach for AI innovation in services and support.

Coming to the AI strategy for Customer Support, we believe that any innovations in AI must be in lockstep with application integration, meaning AI developments can only bring business value when they are infused and integrated into the applications used in a business process or scenario.

Q: In the context of Customer Support, could you give some examples of how AI brings business value?

A: While the real-world applications are countless, we could broadly classify them into three groups.

We use AI to correct 鈥� this means we use AI for the support experience, for personalization, and for data-driven decisions. We use AI to connect 鈥� here you find the platform, tools, and applications along customer touchpoints. We use AI to catalyze 鈥� this covers self-service, issue resolutions, and predictive and preventative support.

Q: How does 疯拍传媒 realize this?

A: We do this by taking advantage of our AI development platform that can bring all the data of services and support into one place. This platform helps bring endless possibilities based on the unique needs of customers鈥� businesses. On our part, we ensure that we explore the power of AI across business contexts.

By building AI models, we have the power to transform business in the way we want. We can plug these models into support systems and portals to extract the full value of AI in support. By collecting data and events from support systems and portals, we can even train AI models that can deliver value later. By processing the context and history of the customer, we can provide highly personalized support experiences 鈥� at runtime.

I could go on, but at this point I would urge you to follow the Customer Support tracks at , to learn about the technologies and strategies that are shaping the future of Customer Support and business transformation. Be sure to bookmark your favorite topics from this guide: .

Renuka Abraham is part of Customer Support at 疯拍传媒.

Across processes and applications, 疯拍传媒 BTP helps improve operational efficiency, enhance the customer experience, and drive innovation. The latest offers a preview of what the future holds for our customers and partners.

疯拍传媒 BTP already offers features such as code generation, application logic, data models, and test scripts, enabling businesses to modernize their IT landscapes, streamline their processes, and make more informed decisions through a consistent data foundation. As we continue to embed generative AI across the platform toolbox, 疯拍传媒 BTP is the trusted business AI platform for 疯拍传媒-centric landscapes.

Here are some highlights:

• Joule, our AI copilot, will see increasing adoption across 疯拍传媒 BTP to help provide information and data, give intelligent recommendations, and execute tasks based on natural language interactions. Looking forward, we will extend Joule to empower customers to build their own generative AI agents and skills. 
• We aim to enhance all 疯拍传媒 BTP services by incorporating additional AI functionalities. Beyond generating code and application logic such as with , , and 疯拍传媒 BTP for the , this will include managing processes and business rules (), handling integration mappings and flows (), and creating analytical charts and stories ().听
• 疯拍传媒 HANA Cloud vector engine and the knowledge graph in 疯拍传媒 Datasphere will help enable customers to better contextualize their input to large language models (LLMs) to achieve high-precision results.
• The set of AI partner offerings accessible in the generative AI hub in 疯拍传媒 AI Core, which is part of 疯拍传媒 BTP, will continue to grow. Customers will soon be able to use them in the context of their business process directly. 
• 疯拍传媒 BTP Cockpit will also include more generative AI capabilities that can simplify the experience around day-to-day administration tasks.

疯拍传媒 BTP is our secure and reliable engine that helps drive business innovation in organizations. And we will make it available to even more customers in the future: 疯拍传媒 recently announced a substantial expansion of regional 疯拍传媒 BTP availability by the end of 2025.

By ensuring access to 疯拍传媒 BTP in more locations via new data centers, we are empowering more customers and partners around the globe to modernize IT landscapes, streamline business processes, and utilize data for better decision-making. While increasing the footprint of 疯拍传媒 BTP globally, we are also infusing our platform with AI capabilities.

With global expansion on the horizon and the addition of AI, it’s all set to help businesses run smoother and make smarter decisions. If you’re curious about our strategic direction and what鈥檚 next, I highly recommend taking a look at our latest .

Michael Ameling is executive vice president and chief product officer of 疯拍传媒 Business Technology Platform.

Together with implementation partner ABeam Consulting, the migration will leverage NEC鈥檚 generative AI technology and 疯拍传媒鈥檚 natural language, generative AI Joule copilot.

NEC, a Japan-based multinational leader in the integration of IT and network technologies, was seeking to optimize costs and streamline data systems to increase integration across its lines of business. As part of advancing its digital transformation, NEC will migrate from on-premise 疯拍传媒 S/4HANA software to 疯拍传媒 S/4HANA Cloud and adopt a clean-core approach, which emphasizes standard offerings and extends them while also reducing future upgrade and operational costs.

NEC is currently operating a large-scale system that includes 1,200 add-ons and more than 200 external interfaces. To migrate to the cloud, NEC will use generative AI to facilitate a clean-core transformation, streamline migration costs and improve operational efficiency. NEC鈥檚 generative AI and 疯拍传媒鈥檚 Joule copilot for natural language processing will automate critical processes such as add-on analysis, report interpretation, code generation from specifications and test automation. Joule is 疯拍传媒鈥檚 generative AI assistant that understands the user鈥檚 unique role and acts as a work copilot across 疯拍传媒 applications to streamline tasks. NEC will be among the first companies to leverage AI tools from 疯拍传媒 to streamline its migrations.

“NEC sees itself as the first customer of its own innovations, applying cutting-edge technologies internally and sharing the gained insights and know-how with customers and society,鈥� NEC President and CEO Takayuki Morita said. 鈥淭his milestone implementation with 疯拍传媒 creates a new industry blueprint for other businesses looking to migrate to the cloud, underscoring NEC’s commitment to leading by example in technological adoption and societal contributions.鈥�

By migrating to 疯拍传媒 S/4HANA Cloud, NEC anticipates more-efficient system operations by tapping into AI to support version upgrades and reduce future operation-related costs while being able to quickly respond to market changes. By leveraging innovative technologies including AI, NEC aims to digitally drive societal and industry transformations. This migration to the cloud is a key part of NEC’s 2025 mid-term management plan focusing on internal, customer and societal digital transformations.

鈥淥ur shared vision with NEC of creating a sustainable society through digital transformation is the foundation for our long-term partnership,鈥� said Christian Klein, CEO and member of the Executive Board of 疯拍传媒 SE. 鈥淭his project marks a milestone in our relationship, and we鈥檙e excited to support NEC on their continued transformation journey.鈥�

Visit the 疯拍传媒 News Center. Follow 疯拍传媒 at .

About 疯拍传媒

As鈥痑 global leader in enterprise applications and business AI, 疯拍传媒 (NYSE: 疯拍传媒)鈥痵tands at the鈥痭exus鈥痮f business and technology. For over 50 years, organizations have trusted 疯拍传媒鈥痶o bring out their best by uniting business-critical鈥痮perations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit鈥�.

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FC Bayern, one of the most successful global football clubs, continues to raise the bar on and off the field. With a relentless focus on excellence and innovation, the world-renowned club has extended its usage of 疯拍传媒 SuccessFactors software with AI-enabled solutions to enhance its HR functions and processes.

A clear key to the club’s success are the more than 1,000 employees in Munich, New York, Bangkok, and Shanghai who are as integral to the club as the players on the pitch, meaning each job experience and career path must enable employees to continuously develop themselves professionally to reach their full potential.

Streamlining HR Operations with 疯拍传媒 SuccessFactors

FC Bayern initially adopted 疯拍传媒 SuccessFactors to optimize its  talent management, modernize HR processes, and foster a culture of continuous learning and development. Over the years, the club has expanded its utilization of 疯拍传媒 SuccessFactors to manage everything from employee onboarding to performance management.

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By leveraging 疯拍传媒 SuccessFactors, FC Bayern benefits from:

• Increased Efficiency: Automated workflows and streamlined processes have significantly reduced administrative burdens, allowing HR teams to accelerate complex processes and continually reduce time on the recruiting journey.
• Insightful Analytics: Real-time data and analytics providing managers with valuable insights into employee performance, engagement, and development, enabling holistic decision-making across an employee鈥檚 career path.
• Scalability: As FC Bayern continues to grow and evolve, 疯拍传媒 SuccessFactors offers scalable solutions that adapt to the club’s ever-changing needs and requirements. Employees can now access their personnel data securely from anywhere using any device, with self-service options for employees, managers, and HR admins.

Transforming Recruitment with AI-Enabled Solutions

疯拍传媒 Business AI has the ability to transform the employee experience for employees, managers, recruiters, and HR professionals. Recognizing the importance of hiring top talent to maintain its competitive edge, FC Bayern will use AI-assisted capabilities in its recruiting process.听 Now, the talent acquisition team at FC Bayern will be able to create compelling job descriptions — a previously time consuming and manual task — at the touch of a button, as well as be prompted with AI-generated interview questions based on job descriptions.

AI-enabled capabilities embedded in 疯拍传媒 SuccessFactors solutions empower organizations like FC Bayern to:

• Redefine Recruitment: Recruiters and hiring managers can benefit from the use of generative AI to create tailored job descriptions based on data from within 疯拍传媒 SuccessFactors solutions.
• Interview Questions with AI and Interview Evaluations in Microsoft Teams: Using Microsoft Teams integration, interviewers can now generate interview questions on the spot based on the job description in the job requisition by using generative AI capabilities.
• Elevate the Employee Experience: FC Bayern will empower their workforce to excel by providing seamless access to all HR systems, optimizing career development with 疯拍传媒 SuccessFactors Learning, and fostering engagement through experiences that prioritize and organize an employee鈥檚 individual needs, skills, interests, and aspirations, helping organizations like FC Bayern reinforce their reputation as an employer of choice.

The Future of HR at FC Bayern

By leveraging the 疯拍传媒 SuccessFactors HCM suite and 疯拍传媒 Business AI capabilities, FC Bayern will set new benchmarks in HR excellence, driving innovation and fostering a culture of professional growth and learning.

When organizations invest in their people — and in their passions and potential — they return the investment over and over. This happens when they are provided with intuitive self-service tools such as the 疯拍传媒 SuccessFactors Mobile app and access to HR systems that empower them to perform at their true potential. An improved employee experience in turn leads to better business outcomes.

As the club continues to evolve and face new challenges, FC Bayern remains committed to leveraging technology to stay competitive and bridge the skills gap of today to be better ready for what tomorrow brings.

Learn more about how 疯拍传媒 SuccessFactors Recruiting uses AI to transform your organization’s HR processes and drive success:

Maryann Abbajay is chief revenue officer at 疯拍传媒 SuccessFactors.

This finding confirms what thousands of midsize organizations using 疯拍传媒 SuccessFactors solutions already know. Accelerating the shift to digital HR isn鈥檛 just a critical advantage; it鈥檚 a game changer for business growth, especially as the need for new skills intensifies due to emerging technologies such as AI.

Oxford Economics鈥� research explains why: 鈥淎s AI-enabled technologies like chatbots and personalized recommendations become the norm outside the workplace, HR functions will need to strategize to incorporate similar self-service experiences and other AI-driven use cases into their employees鈥� way of working.鈥�

Driving Growth with a Talent Management Edge

Midsize organizations often seek a human capital management (HCM) solution that supports scalability and can match the pace and extent of their business growth. Yet, they frequently operate with limited HR capacity, hindering their ability to compete in a complicated talent landscape where a shortage of a million experts is expected by 2030.

Expanding midsize organizations particularly struggle to secure or develop talent with the skills required for growth. Oxford Economics reports that 49% of surveyed organizations cite the inability to find the right talent to maintain operations as their greatest near-term risk. Similarly, 41% of HR executives believe their organization鈥檚 inability to reskill and upskill workers to adapt to changing needs is a top threat.

With , midsize organizations can address both concerns. The HCM solutions can help run a cohesive, organization-wide strategy for upgrading outdated technologies and implementing modern, foundational capabilities such as workforce management tools and AI-enabled functionalities.

Here鈥檚 a sneak peek into the outsized outcomes 疯拍传媒 SuccessFactors solutions can deliver:

1. Inclusive Job Descriptions and Assisted Candidate Screening

AI is transforming skills-based hiring by creating compelling job descriptions and enabling inclusive applicant selection so organizations can find the best talent quickly and efficiently. We have thoughtfully embedded these capabilities into the听听solution to provide organizations with tools to help attract and secure candidates with the right skills.听

Embedded AI assistance helps talent acquisition teams make better, more equitable hiring decisions while reducing time spent on manual, tedious tasks such as creating job descriptions. Insights into applicant skills 鈥� extracted from r茅sum茅s using AI 鈥� allow recruiters to quickly identify and rank top candidates based on their match to a job, removing unconscious bias from the process.听

2. Integrated Learning and Talent Management

As the nature of work evolves, so does the approach to HR technology solutions. Integrated learning and talent management systems are pivotal in addressing this dynamic, facilitating a smooth flow of development opportunities for employees.

By leveraging  solutions, organizations can tie learning initiatives with talent management processes to help create a cohesive, impactful talent strategy and employee experience. Employees can access learning resources based on their career goals and performance, aligning their development with personal goals and organizational objectives.

3. Intelligent and Personalized Skill Recommendations

The Oxford Economics survey reveals that 30% of HR and IT decision-makers are starting to understand how AI can help meet talent development and retention goals critical to their company鈥檚 growth. This includes helping employees stay on track with a personalized view into what they have to, need to, and want to learn.

Adopting a learning management system that includes AI, such as听the solution, gives organizations capabilities that can enhance the learner鈥檚 experience. For example, instead of a 鈥渟earch and find鈥� approach to identifying relevant courses and content, an AI-driven system can offer learning options highly relevant to the learner by automatically surfacing personalized recommendations based on the employee鈥檚 role, skills, needs, and preferences.

This approach can help save time by pointing learners toward the most relevant and valuable resources, instead of requiring learners to search for them alone. Most importantly, access to self-directed learning and development opportunities fosters a habit of continuous learning and personal growth.

4. New Opportunities for Employees to Grow

Both consumers and employees expect personalized experiences that are easy to navigate and relevant to their needs. Reflecting on this trend, organizations are leveraging solutions 鈥� such as the  solution 鈥� to support upskilling and reskilling efforts. 

The solution can connect employees with relevant projects, learning opportunities, mentors, and dynamic teams, presenting recommended matches through centralized access. Integrating talent intelligence into these recommendations can enhance their effectiveness by enabling the identification of skills gaps and the analysis of individual preferences and career aspirations. In return, employees can be empowered to grow and develop in ways that benefit them and the organization, helping to create a more engaged and motivated workforce.

Additionally, with the  solution, organizations can optimize employee experiences by properly preparing them for their next role. For instance, employees can feel empowered to own their career development by exploring career options with AI-driven recommendations and intelligent skills gap identification. Also, with AI-assisted goals, employees can quickly create more ambitious development goals aligned with their growth plans.

5. Holistic Skills Management

Competing for and retaining top talent remains a significant challenge for midsize organizations as the skills gap widens. While visibility into current skills and those required for the future can offer a competitive edge, tackling this issue fully requires a more comprehensive approach beyond skills alone. 

 can address all sides of this complex challenge by considering individual competencies, aspirations, and preferences. Leveraging talent intelligence, the suite allows organizations to enhance the talent experience with a strategy that can cater to the 鈥渨hole self鈥� of the employee.

6. Enhanced Productivity and Engagement

Aligning employee goals to business objectives is crucial for enhancing productivity and performance. With AI-assisted goals, employees can craft meaningful and aspirational goals in a fraction of the time it usually takes. 

The  solution enables flexible and continuous performance modeling. Real-time coaching and feedback are included in the flow of work, helping employees feel more supported and engaged while enabling continuous insights and growth.

Building a Workforce Culture of Growth with AI

疯拍传媒 SuccessFactors solutions can offer a holistic approach to take advantage of the critical role of talent management strategies in driving business growth, as highlighted in the Oxford Economics report. With innovative AI capabilities, the solutions are helping many organizations worldwide win the race for talent and skills and build an agile workforce.

 is not just about cutting-edge technology. We create HCM solutions that are relevant, reliable, and responsible. Backed by this AI principle, 疯拍传媒 SuccessFactors solutions can offer a competitive edge in the current dynamic talent landscape. Organizations are not only empowered to keep up 鈥� they鈥檙e also prepared to lead the way with talent management strategies that drive ongoing growth, innovation, and success.

Discover how growth-focused midsize businesses prioritize their HR and IT strategies to help them grow and remain competitive. Read the Oxford Economics study, sponsored by 疯拍传媒, .鈥�

Margit Bauer is director of Product Marketing for 疯拍传媒 SuccessFactors.

Yet, this has become a challenge for chief procurement officers (CPOs) who often lack information on the supplier base. In fact, found that suppliers are often reluctant to disclose privileged information, leading to miscalculated procurement decisions.

Against this backdrop, how can procurement professionals elevate their role and transform the depth of insights the function can offer? I believe this starts with three key actions.

1. Go Beyond Reporting

Environmental, social, and governance (ESG) initiatives have become a priority for procurement teams in recent years. Unfortunately, buyers often fail to receive accurate or complete sustainability information from sellers, according to the Procurement Leaders study. This lack of transparency can increase the potential for regulatory violations, especially as climate-focused laws like the come to fruition.  

While reporting should remain a key tactic, it is not sufficient to deliver on sustainability goals. Organizations must invest in software that fits within the organization鈥檚 scope, generates more touchpoints with sellers, and provides visibility into suppliers鈥� social and environmental impacts.

Software can help organizations increase regulatory compliance, reduce costs, and develop healthy relationships with sellers. Of course, there are limitations as suppliers can be reluctant to share information 鈥� like financial statements or internal regulatory policies.

However, software that is augmented with predictive analytics can deliver metrics and insights into supplier emissions and energy usage that enable organizations to evaluate suppliers against their sustainability objectives.

2. Take the Lead Through a Bold but Methodical AI Strategy

As procurement teams take on more responsibility in increasing transparency across the supply chain, they should be courageous but vigilant in efforts to uncover supplier insights. Consequently, many CPOs have opted for strategies involving AI.

AI can provide procurement teams with intelligent business data that can lead to more informed purchase decisions. Additionally, according to the , AI can reduce time spent on buying processes by up to 60% and reach cost savings of up to 40%.

Adopting AI throughout the source-to-pay process has obvious benefits, although many companies lack the internal skills needed to leverage the power of this technology. Organizations should take a holistic and careful approach, ensuring that internal and external stakeholders are 鈥渂ought-in鈥� and empowered through cohesive training and change management programs.

Similarly, CPOs should take steps to maintain rigorous data privacy policies to build trust with suppliers. Procurement teams should only implement AI technologies that are relevant, responsible, and reliable, ensuring that the implementation of AI follows guiding principles and protects the privacy of all users.

3. Select a Trusted Technology Partner

Leading procurement teams are realizing the importance of cultivating trusted and mutually beneficial relationships with suppliers, particularly those offering resources vital to business continuity. Identifying a technology partner who understands the needs of different industries and the power of developing connections can empower procurement teams to optimize decision-making.

This is where 疯拍传媒 is in a unique position to help. We not only have unmatched access to business data, but we鈥檝e processed data responsibly and reliably for decades through , , and now . This makes it possible to help organizations counteract supplier reluctance, as 疯拍传媒 Ariba solutions work with millions of trading partners to help develop connections and provide greater visibility.

In addition, 疯拍传媒 Ariba solutions can provide guided recommendations for buyers, supporting internal compliance even if the user is unaware of regulations. This can enable deeper knowledge of spend management, helping to reduce redundancies and complexities and provide employees with more time to solve harder problems.

Procurement鈥檚 visibility into the supply chain is paramount for informed decision-making and mitigating risk. By moving beyond reporting, investing in AI methodically, and partnering with a trusted solution provider, procurement will not only achieve greater supply chain visibility but also lay the foundation for increased innovation and competitive advantage in today鈥檚 global economy.

Now is the time to rethink your procurement technology strategy.

Baber Farooq is senior vice president and head of Market Strategy for 疯拍传媒 Ariba.

WALLDORF and ARMONK听鈥� IBM (NYSE:听) and (NYSE: 疯拍传媒) today announced their vision for the next era of their collaboration, which includes new听听capabilities and industry-specific cloud solutions that can help clients unlock business value.

“IBM and 疯拍传媒’s shared approach to generative AI, built on an open ecosystem, trust and purpose-built models, will help empower clients to听optimize business outcomes,” said听John Granger, Senior Vice President, IBM Consulting. “Our new Value Generation partnership initiative will enable clients to accelerate the path to innovation, competitive advantage and become a next generation enterprise through generative AI.”

“It makes perfect sense to expand our partnership with IBM to help more customers accelerate their cloud journey leveraging RISE with 疯拍传媒 and realize the transformative benefits of generative AI for business in the cloud,” said Scott Russell, Chief Revenue Officer & Executive Board Member, Customer Success of 疯拍传媒 SE. “This expanded partnership will help more of our joint customers reach new heights by innovating through the cloud, data and business AI to grow and transform their businesses.”

 and 疯拍传媒 aim to accelerate transformation enabled by RISE with 疯拍传媒 by supporting clients in the following key areas:

• Next-Generation AI Business Processes: Together, the companies are exploring opportunities to build new generative AI capabilities for RISE with 疯拍传媒 and infuse AI into 疯拍传媒 business processes across industry-specific cloud solutions and line of business applications. Initially, IBM plans to extend AI capabilities across 疯拍传媒鈥檚 portfolio of cloud solutions and applications, all of which are underpinned by 疯拍传媒 Business Technology Platform (疯拍传媒 BTP). This includes RISE with 疯拍传媒, the GROW with 疯拍传媒 solution, financial solutions for the office of the CFO, supply chain management solutions,  solutions for human capital management, 疯拍传媒 Customer Experience solutions and intelligent spend management solutions. IBM also plans to leverage 疯拍传媒 Signavio and 疯拍传媒 Business AI solutions to help define next-generation business processes through a proof-of-concept adoption program.
• Next-Generation Industry Innovation: IBM and 疯拍传媒 plan to build intelligent industry use cases, enabled by data-driven insights, into end-to-end business processes to fuel next-generation industry innovation. These use cases will initially focus on the industrial manufacturing, consumer packaged goods (CPG), retail, defense, automotive and utilities industries. This includes IBM鈥檚 recent work with 疯拍传媒 to develop new AI solutions for the CPG and retail industries. As part of this initiative, IBM has begun the development of an extensive portfolio of over 100 AI solutions across industry, line-of-business and product delivery. In addition, IBM plans to develop prescriptive industry value maps that define next-generation business processes and opportunities for impact with AI. Clients will be able to access all of these new AI solutions through the global and sites.
• Next-Generation Platform Architecture and Customer Adoption Approach: Next-generation enterprises require next-generation platform architectures and a modernized approach to customer adoption. Through the Value Generation partnership initiative, IBM intends to provide next-generation reference architectures that enable a clean core approach. To do this, IBM plans to leverage 疯拍传媒 BTP, 疯拍传媒 Signavio and  LeanIX solutions. These new reference architectures will help define standards across data, process, systems and device integration, process orchestration and automation. IBM consultants supporting clients on 疯拍传媒 projects can also leverage IBM Consulting Advantage, IBM鈥檚 AI services platform, and its portfolio of proprietary methods, assets and Assistants to bring more repeatability and consistency to client delivery.  With IBM Consulting Advantage, IBM consultants can transform the way they deliver 疯拍传媒 solutions to boost productivity and mitigate risk by leveraging generative AI to help complete tasks like generation of user stories, test scripts, training and change management content and code creation.
• Next-Generation Ecosystem Expansion: IBM and 疯拍传媒 plan to partner around their respective employee network groups and 鈥渘ext-gen鈥� communities, such as the business women鈥檚 networks at IBM and 疯拍传媒, the program and the program of 疯拍传媒 and Veterans at IBM to increase the 疯拍传媒 solutions experience in the consulting workforce and develop the next generation of talent. The companies also plan to explore new ways to collaborate on social impact programs, such as training at- risk youth in the IT sector and accelerating the integration of social businesses into global supply chains.
• watsonx Planned Availability on the Generative AI Hub: IBM Granite Model Series are expected to be accessible for use across 疯拍传媒鈥檚 portfolio of cloud solutions and applications 鈥� which is underpinned by the generative AI hub in 疯拍传媒 AI Core. The generative AI hub facilitates relevant, reliable and responsible business AI and provides instant access to a broad range of large language models (LLMs). This expands on IBM and 疯拍传媒鈥檚 collaboration around . To further highlight watsonx.ai Granite capabilities, IBM Consulting plans to build extensions using the model on the generative AI hub for select customers.

This initiative will build on the companies’ over 50-year collaboration based on deep technology, industry and domain expertise and demonstrates the two organizations’ joint commitment to continue to evolve to put clients first and meet market demand.

IBM Consulting accelerates business transformation for our clients through hybrid cloud and AI technologies, leveraging our open ecosystem of partners. With deep industry and business expertise spanning strategy, experience design, technology, and operations, we have become the trusted partner to the world’s most innovative and valuable companies, helping modernize and secure their most complex systems. Our 160,000 consultants embrace an open way of working and apply our proven, collaborative engagement model, IBM Garage, to scale ideas into outcomes. As the only major global systems integrator inside a technology company, we don’t just advise 鈥� we invent and build what’s next together with our clients. Find out more at .

To learn more about the Value Generation partnership initiative, visit听.

Visit the . Follow 疯拍传媒 at .

About IBM

IBM is a leading provider of global hybrid cloud and AI, and consulting expertise. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. More than 4,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to effect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and consulting deliver open and flexible options to our clients. All of this is backed by IBM’s commitment to trust, transparency, responsibility, inclusivity and service.

痴颈蝉颈迟鈥�痜or more information.

About 疯拍传媒

As鈥痑 global leader in enterprise applications and business AI, 疯拍传媒 (NYSE:疯拍传媒)鈥痵tands at the鈥痭exus鈥痮f business and technology. For over 50 years, organizations have trusted 疯拍传媒鈥痶o bring out their best by uniting business-critical鈥痮perations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit鈥�.

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鈥淎t TrustRadius, we pride ourselves on providing unbiased and transparent insights into the software industry,鈥� said Allyson Havener, senior vice president of Marketing and Community at TrustRadius. 鈥淩eceiving a TrustRadius Top Rated award is a testament to 疯拍传媒 SuccessFactors HCM鈥檚 exceptional performance as validated by unbiased user feedback. This recognition highlights 疯拍传媒 SuccessFactors鈥� commitment to delivering innovative human capital management solutions that truly meet the needs of businesses.鈥� 

This year, 疯拍传媒 SuccessFactors earned awards across the following categories: Applicant Tracking, Compensation Management, Talent Management, Workforce Analytics, Sales Incentive Compensation Management, HR Management, Workforce Management, Employee Performance Management, Sales Performance Management, Corporate Learning Management, Succession Planning, and Internal Payroll. 

We are grateful to our more than 10,000 global customers whose partnership allows us to help make every employee a success story by harnessing the to elevate every experience, guide every people decision, and connect HR across every aspect of the business. 

In the past year, 疯拍传媒 has introduced new AI capabilities that span the entire 疯拍传媒 SuccessFactors HCM suite and help transform how organizations unlock individual and collective potential. , 疯拍传媒鈥檚 natural language generative AI copilot, helps employees and managers work faster and smarter by making it easier to find information and complete common HR tasks. With an embedded AI-driven skills framework, 疯拍传媒 SuccessFactors solutions help power an organization鈥檚 learning and talent strategy and address critical skills gaps. The combined force of these innovations helps customers better meet the business challenges of today and tomorrow.  

Below are a few reviews from our customers:

鈥淲e chose 疯拍传媒 SuccessFactors over competitors for its鈥痗omprehensive HR suite, superior integration capabilities with鈥枧拇� systems, and global scalability. Its user-friendly interface鈥痑nd extensive analytics stood out, offering more in-depth鈥痠nsights and a seamless experience compared to other solutions鈥痠n the market.鈥�

鈥�The benefit of [疯拍传媒] SuccessFactors is its flexibility. I have implemented鈥痆疯拍传媒] SuccessFactors at companies with as little as 1,500 employees鈥痑nd also鈥痺ith as many as 120,000 users. It can handle the complexities of global鈥痳equirements while still being able to scale to a small, midsized business鈥痠n a cost-effective manner.鈥浓赌�

鈥湻枧拇� SuccessFactors has a clean employee view of鈥痙ata and鈥痮ffers a wide range of functionality to support midsize to large鈥痗ompanies.鈥浓赌�

Learn more about and read our customer reviews on鈥�. For more information about these recognitions, visit the . 

Aaron Green is chief marketing & solutions officer for 疯拍传媒 SuccessFactors.

That鈥檚 where Claudio Muruzabal, chief business officer of 疯拍传媒 SE, steps in.

Muruzabal is responsible for supporting the Customer Advisory, Solution Area and Services Sales, and Customer Success Management & Engagement teams at 疯拍传媒. For more than eight years, he has played an important role in understanding not only an increasingly complex technology landscape but also how businesses actually use the technology at their disposal. He supports teams that help bring 疯拍传媒 customers closer to their goals by leveraging 疯拍传媒 solutions. This begins with advising customers through honest conversations about how they can apply the intelligent capabilities now included in many 疯拍传媒 solutions, such as generative AI.

I sat down with Muruzabal to find out more about his role, how 疯拍传媒 customers are winning with intelligent technology, and the growing impact of customer success management at 疯拍传媒.

Q: AI is all the rage today, so let鈥檚 start there. What are the biggest opportunities for businesses to use AI?

Muruzabal: Opportunity is everywhere for AI. And it鈥檚 bigger than just automating processes to increase efficiency, which is what was talked about for the longest time. At 疯拍传媒, we鈥檙e seeing how AI can support relevant business processes to instill innovation and competitiveness. While many players in the industry are focused on developing AI engines and large language models, we are focused on accelerating business value through generative AI. I could talk all day about how AI is transforming data analytics and decision-support systems as well as supply chain optimization, predictive maintenance, and HR. Every day we are discovering new opportunities for customers to leapfrog their competition when they combine the power of generative AI with the context of their business data and processes.

What are some examples of how 疯拍传媒 customers are using AI, and what value have they realized so far?

There鈥檚 really so much to get excited about when it comes to how our customers are using the AI capabilities included with their 疯拍传媒 solutions. Across industries, workers everywhere are using natural language to instantly get the data insights they need using the 疯拍传媒 Analytics Cloud solution. I like how busy recruiters can tap into generative AI with 疯拍传媒 SuccessFactors solutions to create compelling job descriptions and interview questions in less time. Joule, our AI assistant and copilot, can support end users in getting the right answers on how to get the most of our cloud solutions. With Joule already embedded across the portfolio 鈥� generally available in 疯拍传媒 SuccessFactors HCM, 疯拍传媒 Start, and 疯拍传媒 S/4HANA Cloud 鈥� we are all excited about the opportunities for our customers.

All industries can get this unique value, including professional soccer clubs FC Bayern Munich and Hertha BSC that are using a scouting prototype powered by AI to find and develop the next generation of star athletes.

AI can solve a lot of problems, but what about the underlying foundational technology stack companies have today? What conversations are you having with businesses about their technology investments?

Early on in our conversations with customers, it鈥檚 important to understand how businesses can set up their core, foundational enterprise technology platform running in the cloud. This is critical to establish a journey of innovation including . Coming back to the foundation, many of our customers have built numerous modifications on top of their core ERP. In order to build a true cloud operating model 鈥� essential to embrace innovation including AI 鈥� it is critical to move to a clean core model. This means that any modification to the ERP functionality offered by 疯拍传媒 is built outside of the core, using extensibility solutions. This is not a technical topic only. Although clean core contributes to the cost-efficient operation of the platform, the true contribution is bringing flexibility and adaptability to the business, converting the cloud operating model into a unique 鈥渋nnovation as a service鈥� platform.

What makes 疯拍传媒 unique and stand out to customers with its value proposition?

疯拍传媒 has the unique value of being the global leader in best of suite solutions built with more than 50 years of industry knowledge and ERP technology leadership. On top of this, our leading 鈥渂est of breed鈥� solutions, such as in HCM, customer experience, intelligent spend and business network, and more, can provide the best functionality and the right integration into the core. Only 疯拍传媒 can offer this value proposition. When we combined this with the cloud operating model 鈥� widely adopted by our RISE with 疯拍传媒 customers 鈥� we provide exponential value for the innovation as a service proposition.

How can customers get the most from their investments? What kind of support is there to help them transform and innovate?

Customer success management is essential in the cloud. It is the end-to-end engagement with our customers, from advisory to sales execution to onboarding, adoption, and consumption. We provide the tools, assets, and content to help accelerate adoption and consumption so as to maximize the value from first use of the solution to full and future use. 疯拍传媒 Preferred Success services can accelerate the time to value even more. To support this motion, deep telemetry being built into our cloud solutions allows customers and our customer success management leaders to better understand how the solutions are being used while identifying opportunities to expand usage.

Where do advisory services fit into the customer journey?

Customer advisory services might be the most essential part of the journey with a customer. Successful projects start with the right business case definition, anchored in the best understanding of the industry and business of our customers. With that in mind, our Customer Advisory teams support building the right technical solutions that can support an enterprise architecture. This is the first step in moving in the right direction of building the cloud operating model.

And that鈥檚 just the surface. We are still learning just how far reaching the implications could be in the workplace.

As we explore this new realm and AI鈥檚 vast potential, 疯拍传媒 has adjusted its strategy with the goal of becoming not only the leading enterprise application provider but also the No. 1 business AI company. The foundation is now available with 疯拍传媒 Business AI that offers 疯拍传媒 customers a reliable, relevant, and responsible AI solution portfolio.

A key element of that strategy is leveraging 疯拍传媒 partners鈥� expertise. The trusted relationships our partners have developed with our joint customers are essential to communicating the value of AI solutions from 疯拍传媒 and finding the best 疯拍传媒 products to meet their business objectives. It also poses a great opportunity for partners to expand their business.

But first, let鈥檚 take a step back and explore why 疯拍传媒 is best positioned to deliver on the business AI opportunity.

疯拍传媒鈥檚 AI Advantage

Deep Business Process Knowledge
Before AI can make operations faster, data-driven, and more effective, organizations must optimize business processes. 疯拍传媒 brings a deep understanding of business processes to AI applications, enabling solutions that orchestrate workflows, data sharing, and automation for the greatest efficiency and productivity.

疯拍传媒 Data
AI solutions require data to train their algorithms to provide accurate, relevant, real-world outputs. 疯拍传媒 can draw on business data from thousands of customer systems across the value chain, helping to address our customers’ challenges and drive their digital transformation.

Focus on Application Creation
疯拍传媒 is partnering with technology providers to make the most of the AI opportunity by creating value with new applications. For example, large language models (LLMs) will become solution differentiators. LLMs perform a range of natural language processing tasks. Combining LLMs with AI solutions automates insight delivery, freeing users from the need to wait for help from their IT or data science departments. It allows companies to focus on data insights, rather than devoting focus to the technology that produces them.

Strong Partner Ecosystem
疯拍传媒 recognizes that it cannot reach the full addressable market alone. That is why our more than 25,500 partner ecosystem is a huge advantage when offering business AI solutions. Working together, we can drive innovation, accelerate AI road maps, and expand AI capabilities beyond its own limitations.

I cannot underscore enough how important that fourth component is to our AI strategy. It is a linchpin to our success. That鈥檚 why we must ensure we are creating win-win scenarios for our partners that benefit us both for the long term.

Partner Opportunities

While AI offers a range of benefits to 疯拍传媒 customers, it also represents a significant business opportunity for 疯拍传媒 partners. As a part of the 疯拍传媒 ecosystem, partners can provide advanced functionality out of the box with embedded AI capabilities within 疯拍传媒 applications. They must also take advantage of the virtually endless opportunities that AI offers regardless of the chosen 疯拍传媒 partner business model:

• Sell: Partners that resell 疯拍传媒 solutions can leverage the embedded AI portfolio from 疯拍传媒 to accelerate RISE with 疯拍传媒 and GROW with 疯拍传媒 deals. Sell partners can also enhance the appeal of the cloud with AI capabilities exclusive to 疯拍传媒 cloud solutions and enlarge deals with AI units from 疯拍传媒 required for premium AI capabilities.
• Service: Service partners can drive adoption of 疯拍传媒鈥檚 AI portfolio and custom AI capabilities built on 疯拍传媒 by bundling them with services and support. This approach enables customers to gain value through customized generative AI use cases built on the foundation of 疯拍传媒 Business Technology Platform (疯拍传媒 BTP), including the generative AI hub, and accelerate their cloud migrations and business transformation, backed by partners鈥� expertise.
• Innovate: Partners also have the opportunity to develop innovative AI solutions and extensions to enhance the 疯拍传媒 portfolio. Partners can build customer-specific and repeatable use cases with AI services from 疯拍传媒 on 疯拍传媒 BTP and augment customer business processes.

Take the Next Step

Ready to expand your partnership with 疯拍传媒 to build on the AI opportunity? and visit . If you鈥檙e not currently an 疯拍传媒 partner, there鈥檚 never been a better time to explore the benefits of becoming a part of the 疯拍传媒 ecosystem.

If you鈥檙e ready to start your 疯拍传媒 partnership journey and provide businesses in your market with reliable, effective AI solutions, .

Karl Fahrbach is chief partner officer at 疯拍传媒.

By using any of a variety of services when implementing and adopting 疯拍传媒 S/4HANA Cloud, customers can strategically and effectively handle each change. Their efforts include 44% improved user experiences, 40% faster incident resolution, 38% better enablement and upskilling, and 38% faster time to value from their technology investments, according to a .

And now, with the latest offering for 疯拍传媒 Preferred Success, customers are going beyond navigating turbulence. They can also maximize opportunities, reduce risks, and understand how dynamic economic and market forces impact their long-term success.

Introducing 疯拍传媒 Preferred Success for RISE with 疯拍传媒, premium

The 疯拍传媒 Preferred Success service for RISE with 疯拍传媒, premium can deliver more guidance and insight to help accelerate and optimize the value of the cloud ERP journey, in addition to the foundational services of 疯拍传媒 Preferred Success.

With personalized services designed to meet unique business needs proactively, customers can realize benefits, including:

• Improved productivity with access to 疯拍传媒 knowledge and best practices
• Accelerated ROI with tailored guidance and expert support to organize 疯拍传媒 solutions faster and more efficiently
• Fewer risks by following best practice recommendations that minimize system disruptions and help ensure smooth operations
• Better alignment by matching 疯拍传媒 solutions with organization goals, capitalizing on the features and innovations of every release
• Higher efficiency by consistently fine-tuning and providing personalized recommendations aligned with specific business value drivers

For customers such as (Kyocera), 疯拍传媒 Preferred Success helps create a solid foundation for modernizing business operations. 鈥淯sing 疯拍传媒 Preferred Success enabled us to accelerate the business acceptance of change and drive a continuous improvement landscape. It has provided an avenue to reevaluate our processes and create a more efficient business,鈥� states Rohan Higgins, chief financial officer of Kyocera Document Solutions.

As a result of the quality and caliber of the 疯拍传媒 expertise and active engagement, Kyocera has successfully moved 100% of its ERP processes to the cloud, leading to zero manual touchpoints across its forecasting processes. Other customers have realized additional benefits, such as more efficient business processes, smaller database sizes, infrastructure simplification, and reduction of cost centers.

疯拍传媒 Preferred Success for RISE with 疯拍传媒, premium can provide additional elements for modernizing business operations, including:

• A dedicated, named enterprise adoption expert with a strong technical and functional background, who can provide expertise and help orchestrate how-to conversations supporting the build of outcome-focused plans
• Assistance and guidance based on recommended best practices to help increase the customer鈥檚 understanding of its business processes and how the solution is being used
• Ongoing innovation and transformation through continuous review of the customer鈥檚 calendar and plans 鈥� including the adoption of entitlements, such as business AI, sustainability, intelligent technologies exploration, and process management
• Clean core guidance and quality checks for each project phase to help ensure the customer can leverage existing and future innovations within RISE with 疯拍传媒

With a dedicated focus on sustainability exploration, 疯拍传媒 Preferred Success for RISE with 疯拍传媒, premium helps ensure that businesses can embrace a more sustainable future while driving growth and success in the digital age. By leveraging the comprehensive suite of tools and resources provided by 疯拍传媒 and orchestrated by an enterprise adoption expert, organizations can navigate their sustainability initiatives with confidence and precision.

疯拍传媒 Preferred Success for RISE with 疯拍传媒, premium also offers a unique avenue for harnessing the transformative power of AI with cloud ERP. Through a tailored approach, customers are guided by seasoned enterprise adoption experts facilitating a comprehensive exploration of business AI. Customers are then empowered to innovate, automate, and optimize their business processes using the cutting-edge AI capabilities seamlessly integrated into the 疯拍传媒 ecosystem.

Access to such a wealth of products, tools, and frameworks gives invaluable insights on configuring and customizing AI solutions to suit unique needs. By leveraging built-in AI capabilities from 疯拍传媒, customers are not only equipped to streamline operations but also to drive innovation and achieve sustained growth in today’s dynamic business landscape.

Accelerating Competitive Outcomes from Cloud ERP

As businesses continue to compete in an ever-evolving landscape, the need for innovative solutions that drive growth and efficiency has never been more critical. And 疯拍传媒 Preferred Success for RISE with 疯拍传媒, premium is ready to help, offering the functional and technical guidance, personalized services, and ongoing support necessary to realize the full potential of the cloud.

As demonstrated by success stories worldwide, including that of Kyocera, 疯拍传媒 Preferred Success for RISE with 疯拍传媒, premium is helping customers not only adapt to change but also seize new opportunities for growth. This service is not just a solution; it鈥檚 a strategic partnership that can empower organizations to thrive in an ever-evolving world.

Ready to amplify the impact of your cloud ERP transformation? or contact your local 疯拍传媒 representative to learn more about 疯拍传媒 Preferred Success for RISE with 疯拍传媒, premium.

Mine Ecevit is cloud ERP lead for Cloudified Services Sales and Go to Market at 疯拍传媒.

The glass bottles on the high-speed filling line made quiet clinking sounds as they sped around the bend of the track. The visitors to the 疯拍传媒 booth at the internationally renowned industrial trade fair were waiting for the moment when an optical sensor, using AI support, spotted the bottle that was only three-quarters full and kicked it out of the line and into a defects bay. 鈥淭his system has a capacity of 6,400 bottles per hour,鈥� said a grinning Ben Hughes from 疯拍传媒鈥檚 Solution & Innovation Experience team. 鈥淚n comparison, the original system from our partner can fill 50,000 bottles, but that would be much too loud here at the trade fair booth.鈥�

The showcase demonstrated how the cloud-based 疯拍传媒 Digital Manufacturing solution could serve as the process order management system for 疯拍传媒 customers, whether they typically work with a lot size of one or with continuous manufacturing at higher speeds. The purchase order could have come from an 疯拍传媒 S/4HANA system, for instance, and ended here with execution in production. 鈥淲e can see the hardware integration with our own eyes,鈥� said Hughes.

AI was also involved: a camera captured the fill level of each bottle. If it was outside the defined tolerance, the bottle was rejected and this information was sent to the 疯拍传媒 system. A manufacturer could use this data to calculate the production costs for the system and the profitability of every work center, all with AI support. The data from all systems would give experts and management insights into how well the production process was working. This, in turn, would help improve planning.

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Complete Portfolio from the Industry鈥檚 Point of View

Hannover Messe 2024 took place from April 22-26. Muhammad Alam paid a visit for the first time in his role as leader of the 疯拍传媒 Product Engineering Board area. At the 疯拍传媒 booth, which featured the motto 鈥淏ring out new manufacturing excellence,鈥� he emphasized the importance of AI as an integral part of 疯拍传媒 solutions: 鈥淎I has the opportunity to fundamentally create significant value for our customers, particularly in the industrial space, with an ability to create resiliency from a supply chain perspective that just wouldn’t be possible without the application of AI.鈥�

疯拍传媒 demonstrated nearly its entire portfolio in an industrial context in Hannover. 鈥湻枧拇� uses what we call 鈥榚nd-to-end scenarios鈥� to do this,鈥� said Georg Kube, head of Industry Data Ecosystems. To reflect this, the booth was set up in line with this logic. The 鈥渄esign to operate鈥� graphical element, which maps all steps of the manufacturing process, showed the corresponding step in the value chain at each station of the booth. 鈥淲e integrate our solutions with the specific process that manufacturers have,鈥� Kube said. 鈥淭hey design a product, then it鈥檚 manufactured, then it鈥檚 bought by a customer, and in the end it is being used and maintained. We offer integrated solutions for every step in this process.鈥�

Working Together for Success

Darcy MacClaren, global CRO for Digital Supply Chain, acknowledged the challenges faced by 疯拍传媒, its customers, and its partners: 鈥淲e are facing environmental and geopolitical disruptions and we want to be sustainable.鈥� She said collaboration is the key to achieving these daunting goals, a message that was echoed in many presentations and podium discussions at the booth.

For example, experts from , , and 疯拍传媒 discussed how the automotive industry network is creating a standard that enables collaboration, data interchange, and transparency to support decarbonization along the value chain. Catena-X serves as a blueprint for other industrial networks under the umbrella, such as Factory-X for factory equipment suppliers and operators.

The showcases at the trade fair booth wouldn鈥檛 be possible without partners, which also play a decisive role in 疯拍传媒鈥檚 competitiveness and future viability. 鈥淭he partner ecosystem is a key success factor for 疯拍传媒,鈥� said Andreas Markus Thon, head of Digital Supply Chain MEE. 鈥淭hey are enriching our suite with their applications and solutions and are critical for high quality and successful adoption and use of our solutions.鈥�

A Fleet of Robots Delivers Materials

疯拍传媒鈥檚 鈥淢odular Manufacturing鈥� showcase let visitors witness examples of successful partner collaboration for themselves. It demonstrated a fleet of autonomous transport robots that delivered a variety of parts for a valve from storage to assembly stations. Thanks to the fleet control software with embedded AI from 疯拍传媒 partner , the robots from different manufacturers worked together seamlessly, making autonomous, situational decisions as to which station should assemble or disassemble the parts. The scenario demonstrated that 疯拍传媒 systems can also implement modular production, which is typically used in manufacturing scenarios involving many variants and low to medium product volumes. 疯拍传媒 S/4HANA, 疯拍传媒 Extended Warehouse Management, and 疯拍传媒 Digital Manufacturing were deployed here.

The 鈥淚ndustrial Metaverse鈥� showcase was another big draw. It let visitors to the 疯拍传媒 booth put themselves in the shoes of a systems operator, using VR (virtual reality) glasses to inspect a system virtually, even if the manufacturing was taking place on the opposite side of the globe. The 鈥淚njection Molding Machine鈥� scenario vividly demonstrated how planning and manufacturing dovetail in integrated, agile, made-to-order production, as the machine produced colorful recycled plastic cups for guests at the end of the process.

Other topics at the trade fair included potential uses of digital twin solutions, such as virtual models and real-time simulations, as well as collaboration between people and machines. A summary description of all the presented scenarios is available .

The World鈥檚 Largest Industrial Trade Fair

The guiding theme of Hannover Messe 2024 was 鈥淓nergizing a sustainable industry.鈥� Nearly 4,000 exhibitors from 60 countries presented solutions for a high-performance, sustainable industry. As part of an industrial ecosystem, they showed how carbon neutrality can be achieved through electrification, digitalization, and automation.

Companies from Germany, China, Turkey, the U.S., Italy, and France booked the largest exhibition spaces. Around 1,600 speakers appeared on the venue鈥檚 11 conference stages. This year鈥檚 partner country was Norway.

Under its motto 鈥淏ring out new manufacturing excellence,鈥� 疯拍传媒 demonstrated how it is using AI to advance manufacturing processes, among other solutions, at its more than 1,000-square-meter booth in Hall 15. Visitors to 疯拍传媒鈥檚 booth had the opportunity to see 27 product demonstrations and nine interactive showcases. More than 25 疯拍传媒 partners showed the collaboration and variety of potential uses of their solutions, and 35 presentations by experts and customers were featured at the booth.

Photo 漏nottebrock.

Gaming is something that keeps inspiring me. I鈥檓 amazed by the speed, accuracy, and level of concentration of professional players. It鈥檚 impressive how this industry has evolved and grown over just a couple of decades.

Team Liquid commands an imposing presence in the esports world, boasting over 160 professional players across more than 15 different games and a staggering fan base of over 10 million followers on various social media platforms. With more than 75 premier events won, Team Liquid is one of the most successful organizations in competitive gaming.

The game with the highest viewership and extensive fandom is League of Legends. Team Liquid successfully competes with their League of Legends team, which recently won the League of Legends Championship Series (LCS) 2024 Spring tournament.

In League of Legends, the goal is to create a strong and balanced team consisting of five characters, called “champions,” in order to outplay and outsmart the opponents during the game by being one step ahead of competition.

Teams participate in a pre-game draft process to select champions before a match. This involves banning and picking champions from a pool of 166 choices to create a strong team.

Champions are the in-game figures controlled by each player. Each champion has particular skills and areas in which they excel. Putting the champions together allows the team to play in various strategic directions to win the match.

After choosing five champions (鈥減ick鈥�), each team is also allowed to remove five champions from the pool (鈥渂an鈥�). Those players cannot be picked by either side. This can be utilized to remove specific parts that would otherwise counter a strategy or hinder the other team from playing their favorite style and/or composition.

Esports teams and their analysts need to prepare for the draft process, as it requires knowledge of the opponent’s favorite picks and strategies. Imagine a five-a-side dodgeball match, but before the match begins, the five players from each team draw their champions from a pool of 166 individual champions.

With bi-weekly updates to the game (鈥減atches鈥�), especially affecting the champions as well as indirectly teams practicing and developing new strategies, competitive League of Legends is an ever-changing game. It creates the need to constantly adapt your draft to a new environment, to analyze both your own and the opposing team’s behavior.

Furthermore, the nature of the draft process and the varying strategies of opponents make accurate predictions difficult. Esports teams have only a week to prepare for the game and gather knowledge about the other team鈥檚 favorite champion picks, strengths, and weaknesses.

Previously, Team Liquid coaches prepared draft scenarios based on manual analysis of the opponent team鈥檚 draft behaviors and champion preferences. However, the challenge was that manual analysis is done before the draft, with the best potential pick or ban changes based on the decisions of the other team. Additionally, the sheer number of potential matches to choose from and the different strategies employed by opponent teams make manual draft prediction very difficult.

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疯拍传媒 Helps Change the Game

What if Team Liquid could analyze in seconds the best choice for upcoming drafts, including picks and bans, while considering more than 6,000 professional esports matches from the past year? What if the analysis would also consider the impact of game patches from the publishers by taking an additional 1.6 million amateur matches into account to assess changes in the power attributes and strengths of the champions? With 疯拍传媒, this is now a reality.

By using 疯拍传媒 AI Core to train a generative AI model that takes data from past matches and puts them into context of the upcoming game, Team Liquid gets suggestions of the best draft picks and bans to maximize the chances to win.

The solution is built on 疯拍传媒 Business Technology Platform (疯拍传媒 BTP), and the data is stored in 疯拍传媒 HANA Cloud to cope with the 1.6 terabyte game data from past games. The result is an intelligent draft bot training, an application that runs on 疯拍传媒 BTP, visualizes the predictions, and provides Team Liquid with the current winning probability after each pick and ban.

Manual Analysis Is a Thing of the Past

With the AI draft bot, Team Liquid can train for draft situations against any professional team they face in a matter of seconds. This is achieved by incorporating multiple influencing factors based on an unprecedented number of matches. The coaches and players benefit from the opportunity to conduct what-if analyses and derive valuable knowledge from the data to simulate new strategies. This is also reflected in the time saved compared to the previous manual analysis: Team Liquid saves approximately 10,000 hours per year per year with the solutions from 疯拍传媒.

Relying on 疯拍传媒 BTP and 疯拍传媒 HANA Cloud, 疯拍传媒 Business AI provides Team Liquid with the opportunity to further improve their game by leveraging data to make more informed decisions. Here is where fun and business meet.

This is how the power of business AI is made tangible in a perfect way — not just for gamers.

Philipp Herzig is chief artificial intelligence officer of 疯拍传媒.

Let’s be honest 鈥� do you know what your company spends daily across different areas like office management, production, or logistics? Expense management sheds light on this expenditure, allowing companies to analyze, document, and manage their expenses effectively. 

Digital solutions for spend management provide transparency and visibility across all expenses, enabling companies to identify potential risks faster and address them proactively. Additionally, they make CO₂ emissions transparent along the value chain, empowering companies to implement decarbonization measures and reduce their carbon footprint. 

AI as a Booster for Procurement and Purchasing Processes 

Artificial intelligence (AI) has become an integral part of our daily lives, optimizing search engine results, personalizing advertising, and facilitating automatic text translation. On smartphones, we have streaming services, online shopping platforms, and even household appliances. AI is subtly integrated to make cumbersome, everyday tasks easier and more efficient. Since the rise of generative AI, companies and entire industries have been diligently working to incorporate it into their solutions for improved processes and efficiency. 

Procurement is one field where the impact of polycrisis is keenly felt, which has driven important changes. Resilience, transparency, and sustainability are the keywords here 鈥� and AI can make the crucial difference. 

AI can digitalize the procurement function, making it more efficient. Stakeholders rightly expect AI implementation to enhance decision-making, automate processes, and expedite insights. AI can also contribute to cost reduction and error rate mitigation. The question is no longer whether companies will adopt AI but when they will do so. And that time has to be now.

AI Strategies: Think Holistically 

To ensure the success of such projects, a holistic approach is needed. AI should become an integral part of the entire procurement process to benefit all areas. This begins with a consistent transformation strategy aligned with the company’s goals and values. It is important to have a strategic, solutions-oriented approach that makes it possible to find answers to real-life business challenges. By effectively integrating AI into data analysis and prediction models, companies can unlock tangible value and drive meaningful outcomes. The quality of the results depends on the quality and availability of corporate data 鈥� and this is where the greatest potential for improvement lies. Companies should clean up their data pool so that only valid and meaningful data is included. 

For spend management, procurement, and purchasing, generative AI in particular holds enormous potential. As in every area where AI is deployed, 疯拍传媒 has committed to strictly adhering to the principles of relevance, reliability, and responsibility in spend management, thoroughly examining each application accordingly. Employees can be relieved of repetitive, manual, and time-consuming tasks, allowing them to focus better on their core tasks. For example, Joule, 疯拍传媒鈥檚 generative AI copilot, will be embedded across 疯拍传媒鈥檚 portfolio, including procurement solutions.

As an intelligent copilot, it can understand natural language, process data from 疯拍传媒 and third-party systems, and derive new insights from them. Thanks to unified data models, it can provide users with appropriate answers to their questions that fit the specific business context and thus helps to ensure that AI makes a meaningful contribution, enhancing business success. Moreover, it can offer meaningful advice to help them solve their daily tasks more intelligently and quickly, thereby helping to increase their efficiency in a secure and compliant manner. The practical use cases are numerous, ranging from HR or finance to supply chain management, procurement, and customer experience. Following our principle of responsibility, Joule can, for example, assist the HR department in eliminating potential bias from job descriptions and can even formulate suitable interview questions based on these job descriptions.

Category management plays a significant role in procurement, enabling companies to optimize their procurement strategies, strengthen supplier relationships, and reduce costs. Accordingly, 33% of procurement experts consider it a top technology trend to focus on in the next 12 to 18 months. A digitalized and AI-enhanced category management company integrates generative AI to increase efficiency and precision in product categorization and procurement. By applying AI-supported algorithms, relevant data is automatically analyzed, leading to informed insights for optimized inventory management and strategic purchasing decisions. 

With the steadily growing amount of data generated by daily business operations, it is becoming increasingly challenging for companies to find the resources to make the most of their own data, all while ensuring data privacy and security aspects are maintained. This data needs to be made accessible, visualized, and processed in a way that it can be leveraged. Therefore, it is important to rely on strong partners like 疯拍传媒 that bring both technical and strategic expertise to develop goal-oriented solutions with a strong focus on data protection and integrity. Now is the time to advance procurement through intelligent collaboration, smart category management, and an AI mindset. 

Practical Example: Category Management at OMV 

OMV, a global chemical and energy company based in Austria, is transitioning its linear value chain into a circular one with the aim of becoming a leading provider of more sustainable fuels, chemicals, and materials. Procurement plays a key role in this transformation. OMV is automating and streamlining all procurement and supply chain processes. The company is now planning to digitalize category management. 

At the core of this initiative is , based on 疯拍传媒 Business Technology Platform (疯拍传媒 BTP) and supported by generative AI. This solution helps procurement teams develop more effective category strategies by helping to accelerate the market analysis process and provide targeted recommendations. This can lead to faster and more efficient category management processes and increased cost savings. 

Complex planning processes that were once done manually can now be easily executed with 疯拍传媒 Ariba Category Management. The solution integrates features and tools to help leverage data for Big Data analytics, and it can provide comprehensive end-to-end visibility throughout the procurement process. 

The adoption of 疯拍传媒 Ariba Category Management offers OMV numerous benefits, including improved efficiency, cost savings, and the promotion of sustainability through the selection of more environmentally friendly suppliers and products. By implementing 疯拍传媒 Ariba Category Management, OMV successfully bridges the digital gap in procurement and takes another significant step towards a circular value chain. 

Curious to Learn More?

Learn more about intelligent category management at , taking place October 14-16, 2024, in Las Vegas.

Elena Parker is chief revenue officer for Intelligent Spend and Business Network, MEE, at 疯拍传媒.

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Paul Saunders, head of Product Strategy and chief evangelist of Cloud ERP for 疯拍传媒 S/4HANA, is interviewed by Laura Marwood, Ph.D., Cloud ERP product specialist, on the many issues surrounding trust in the context of AI in enterprise resource planning (ERP).

When technology advances faster than people and processes, adoption can be a challenge. For these reasons, it鈥檚 important for companies such as 疯拍传媒 to pay as much attention to trust as they do to the technology.

Paul Saunders, head of Product Strategy and chief evangelist of Cloud ERP for鈥枧拇解�疭/4HANA put it this way during a : 鈥淭rust is not the engine oil, it鈥檚 the essence of business.鈥�

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In the interview, Saunders explains this and other aspects of the changing relationship between humans. The former Gartner analyst believes that this changed relationship has pushed trust to the top of the corporate agenda and made 疯拍传媒鈥檚 commitment to relevant, reliable, and responsible business AI all the more crucial.

鈥淭he relationship between 疯拍传媒 and our customers for the longest time was transactional,鈥� he says. But the shift to the cloud has changed that. From the customer鈥檚 perspective, in a cloud environment the SaaS vendor is effectively running the business and that requires a whole new level of trust.

As Saunders notes, “When a data center goes down the customer can’t just say, ‘Hey Bob, get down to the computer room and reboot the box.’ Now, with AI, it’s not just the data we’re providing, but information and recommendations. And some of those recommendations might challenge what the person thinks intuitively.”

For example, when Saunders was CIO of a golf cart maker in Georgia that shipped the carts all over the United States, he put in an early AI-based route planning package designed to optimize the deliveries of the carts to customers across the country.  

But despite the potential efficiency gains promised by the technology, the CEO who had run the company for 40 years and was accustomed to relying on his own judgment overruled the software and insisted that the drivers follow his preferred delivery route.

This resistance to change reflects a broader reluctance to embrace data-driven decision-making, with individuals often interpreting data in a way that reinforces their existing beliefs rather than challenging them.

When faced with the suggestion from a machine to do something different, most people will only follow the advice if they have solid confidence in the accuracy of the underlying data and can retain oversight of the process. 

That, according to Saunders, plays to 疯拍传媒鈥檚 advantage. He acknowledges that 疯拍传媒 is sometimes considered to be 鈥渁 little bit old fashioned,” but also thought of as “incredibly reliable and trustworthy.鈥� 

In such a fast-changing and unpredictable environment 鈥� one in which many experts, including Saunders, predict that at least one big brand name company will be in the news 鈥渇or doing something terrible with AI鈥� 鈥� 疯拍传媒鈥檚 commitment to delivering dependable solutions infused with relevant, reliable, and responsible business AI is key. 

For Saunders, the importance of fostering trust and confidence in both the technology itself and the organizations deploying it, particularly in industries where risk aversion and conservatism are prevalent, cannot be overstated.  

But he also believes that organizations need to strike a balance between automation and human intervention, recognizing that while AI can streamline processes and improve efficiency, human judgment and oversight remain essential for ensuring the accuracy and reliability of AI-generated insights.  

In the end, what really matters to customers is not the technology itself, but the business value that it creates. 鈥淚f you go to any CEO or CFO, they will tell you they only care about three things: revenue, cost, and risk. That鈥檚 it.鈥�

Ultimately, he says, 鈥淓verything we do has to show the business value.鈥� 

Like at home, identifying every dollar you spend and getting the most out of it is more critical than ever for your business. And as we continue to roll out 疯拍传媒 Business AI technology, the teams behind 疯拍传媒 solutions are working on ways to help you reduce the time spent on mundane tasks so you can focus on executing your strategy, unlocking spend potential, and unleashing efficiency.

The first quarter of 2024 was among the most productive in my 18 years at 疯拍传媒. We debuted new AI capabilities in various 疯拍传媒 spend management solutions. Check out some of these highlights:

• 疯拍传媒 Ariba Category Management: We鈥檝e incorporated that can assist category managers by generating recommendations in the solution鈥檚 category segmentation, market dynamics, and cost structure tools.
• Scoutbee Discovery: 疯拍传媒 partnered with Scoutbee, a leading AI-powered supplier intelligence and discovery platform, to launch . This 疯拍传媒 endorsed app can rapidly identify qualified suppliers that meet specific criteria and can help advance strategic business imperatives. of me participating in a recent LinkedIn Live with the Scoutbee team.
• Concur Request: Now, this service uses generative AI to help provide for trip planning.
• ExpenseIt: Users can upload receipt images to the ExpenseIt solution, which taps AI to help with several key fields prepopulated. Plus, ExpenseIt can now itemize hotel folios using generative AI.
• Generative AI search: A new capability within Concur Support allows 疯拍传媒 Concur customers to type questions in natural language and get quick answers using generative AI, .

疯拍传媒鈥檚 market-leading spend and business network solutions are getting even smarter, working to unlock greater value for our customers. We have many resources devoted to spend management and that鈥檚 why we continue to deliver innovation in spend management.

And we are only getting started. By the end of 2024,  is planning the following enhancements:

• Generative AI RFI/RFP responses in 疯拍传媒 Business Network Discovery: With generative AI-enabled responses for postings in 疯拍传媒 Business Network Discovery, suppliers will be able to respond to RFIs promptly and more accurately, helping to save time and reduce costs associated with manual labor and resource allocation.听听
• Catalog enrichment using ChatGPT recommendations: This feature can enable suppliers to generate and improve product descriptions and overall catalog quality based on prompts and keyword recommendations from ChatGPT.听
• Intelligent error simplification using generative AI:听This feature uses machine learning and a large language model to interpret and categorize invoice rejection reasons, allowing suppliers to reduce the number of failing invoices, improve rapid invoice submission and payment, and optimize cash flow.

For more on how AI is transforming business networks, read this recent article from my colleague Joern Keller.

But What Are Our Customers Saying?

Each quarter, G2 highlights the top rated solutions in the industry, chosen by the source that matters most: customers. Spring 2024 is no different, and once again our suite of spend and business network solutions scored extremely well.

• is a G2 Spring Leader in Vendor Management.
• is a G2 Spring Leader in Procure to Pay, Purchasing, Strategic Sourcing, Supplier Relationship Management, and Contract Lifecycle Management.
• is a G2 Spring Leader in Expense, Travel & Expense, and Invoicing.

What鈥檚 more, G2 recently announced its , with 疯拍传媒 Fieldglass and 疯拍传媒 Concur receiving high honors:

• 疯拍传媒 Fieldglass came in at No. 26 in G2鈥檚 Best Software Awards across all products and No. 12 in G2鈥檚 Best Software Awards for best midmarket products.
• 疯拍传媒 Concur came in at No. 4 in G2鈥檚 Best Software Awards for the account and software product category.

My colleagues are also getting their flowers. Etosha Thurman, chief marketing and solutions officer of Intelligent Spend and Business Network, and Steve Seide, global head of Adoption for Intelligent Spend and Business Network, were named Top Procurement Pros in the . A big congratulations also goes out to Darcy MacClaren, CRO for 疯拍传媒 Digital Supply Chain, who received a Pros to Know Lifetime Achievement award.

Driving Success for Our Customers

Hearing me spotlight our direct and indirect procurement, external workforce, and travel and expense management solutions is one thing. Seeing them in action is something way more powerful. Here are a few recent customer success stories to take in:

• American Eagle Outfitters (AEO), a leading global specialty retailer offering high-quality on-trend clothing, accessories, and personal care products through its portfolio of brands, needed to evaluate indirect purchasing processes and vendor relationships to maximize efficiency. See how helped simplify processes and deliver compliant purchasing protocols across the company.
• Power provider to over 900,000 electric customers, Oklahoma Gas & Electric Company (OG&E) faced challenges with the complexity of third-party and cross-department management of contingent workers. After transitioning 疯拍传媒 Fieldglass solutions to internal management, OG&E gained the visibility to make more informed financial decisions, like supplier negotiations.
• Vestas Wind Systems, the world鈥檚 largest manufacturer of wind turbines, launched a large-scale quality initiative powered by 疯拍传媒 Business Network to help mitigate product defects in a highly complex supply chain. Now, using 疯拍传媒 Business Network, suppliers complete predefined quality tests and document them before confirming or sending an order. This enables Vestas employees to be warned in advance of any quality issues further up the supply chain, so they can take corrective action.
• Most KUKA employees are based in Germany, where tax regulation is complex and submitting hotel and entertainment expenses is anything but simple. The KUKA team worked together to develop a simple process using 疯拍传媒 Concur solutions, connected to 疯拍传媒 ERP, that allows employees to create hotel and entertainment expenses with fewer errors and fewer rejected expense reports.

Join Us at 疯拍传媒 Sapphire!

疯拍传媒 Sapphire & ASUG Annual Conference is June 3-5 in Orlando, Florida, this year and I can鈥檛 wait to meet with customers, partners, and my fellow colleagues. This is the best event in the industry in my opinion and you don鈥檛 want to miss out. Join us by registering on the , where you can also save your spot at the 疯拍传媒 Sapphire Virtual and 疯拍传媒 Sapphire Barcelona events. See you there!

Jeff Collier is chief revenue officer for 疯拍传媒 Intelligent Spend and Business Network.

As we navigate this brave new world of business AI, 疯拍传媒 partners are playing an essential role as equal parts technology disrupters, trusted advisors, and innovation multipliers. They work and live at the edge, breaking technology rules with every new solution and innovation they bring to the table. These companies are passionate about their AI-driven solutions, which will provide what 疯拍传媒 manufacturing customers want most for their businesses nowadays: more efficiency, accuracy, and agility in their production operations and supply chains. Their energy and passion are positioning them to redefine the rules of engagement regarding how partner ecosystems work.

It doesn鈥檛 matter what kind of partner you are 鈥� you could be on the build, implement/service, or sell sides of the 疯拍传媒 partner ecosystem, the opportunities to innovate, and co-innovate with 疯拍传媒 and other partners, solutions that bring value to customers in discrete manufacturing industries are as limitless as our imaginations. It鈥檚 an exciting time to be an 疯拍传媒 industry partner.

Innovative Solutions from 疯拍传媒 and Partners Give Our Manufacturing Customers a Competitive Edge

Giving our manufacturing customers the business AI solutions they need to thrive in highly competitive and often volatile markets is an absolute must. Whether those solutions are developed by an 疯拍传媒 partner, 疯拍传媒 itself, or collaboratively is secondary.

This new drive to co-innovate on our customers鈥� behalf is creating opportunities for partners to develop and deliver industry innovations in three areas of discrete manufacturing:

1. Solutions that enable efficient, accurate, and agile manufacturing and supply chains by integrating processes, removing data silos, and seamlessly connecting manufacturing and supply chain applications with the whole of the business.
2. Solutions that improve decision-making by using AI to analyze data from internal and external sources in context and produce insights that increase manufacturing operations’ resilience and help customers strike the right balance among cost, sustainability, and customer satisfaction.
3. Solutions that promote collaboration within a business ecosystem.听Many of the company executives I鈥檝e spoken with recently wanted to talk about Manufacturing-X, the growing cross-industry initiative in which companies across various manufacturing value chains come together within a global business ecosystem to define a standard that enables them to share production and supply chain data across platforms and technology to further increase resilience, sustainability, and competitiveness.

We are bringing this customer-focused, partner-driven approach to life this week at Hannover Messe, bringing center stage the latest, most compelling innovations to emerge from 疯拍传媒 and our partner ecosystem, across both discrete and process manufacturing 鈥� many embedded with business AI.

Some of the showcases that have been developed collaboratively in action include:

• Modular manufacturing that orchestrates production cells with a hard independent fleet manager
• High-speed bottling that captures traceability data and in-line quality assurance
• A centralized operations control center听that manages an offsite process production line
• AI-enhanced visual inspection and guided instructions during component assembly
• A quick guided journey through an Industrial Metaverse, showing how assets inside a power plant can be intelligently and remotely managed

疯拍传媒 partners are playing an integral part in our presence at Hannover Messe, just as they are in our overarching industry vision. Partners including Accenture, Camelot ITLab, Cideon Software & Services, FORCAM, Kinexon, Systema, and TeamViewer are all exhibiting their solutions alongside their 疯拍传媒 counterparts, demonstrating the true power of partnership and innovation at every turn.

By leveraging resources like the new 疯拍传媒 AI Launchpad and generative AI hub, our partners will introduce industry innovations that will add immediate value for customers in the discrete and process manufacturing space. Hence, they have the intelligent digital tools they need to be future-ready.

Kinexon鈥檚 OS extension to the 疯拍传媒 Digital Manufacturing solution is one example. Kinexon OS orchestrates the shop floor and automates previously manual processes, improving production speed, quality, and asset utilization. It is providing customers with an essential pathway to modular production and autonomous manufacturing.

For those of you at the event, stop by the 疯拍传媒 space and experience innovation and partnership in perfect harmony firsthand. An electric injection molding machine developed by Fanuc with support from partner Syntax will be cranking out made-to-order drinking vessels.

Come enjoy a cup of inspiration on us. It鈥檚 a small but meaningful taste of what鈥檚 possible for partners in our collaborative, customer-focused, and business AI-driven cloud ecosystem.

Sven Denecken is senior vice president and chief marketing and solutions officer for Industries & CX at 疯拍传媒.

And for you and your business, you can tell all those success stories 鈥� and more 鈥� with the 疯拍传媒 SuccessFactors HCM suite and our first half 2024 release.

As your organization and employees begin to embrace AI, HR has the opportunity to drive new levels of employee productivity, engagement, and growth. 疯拍传媒 SuccessFactors HCM can give you everything you need 鈥� the global foundation, skills framework, people-first experiences, and purpose-built AI capabilities 鈥� to help take HR to the next level. With the 疯拍传媒 SuccessFactors first half 2024 release, we are delivering more than 250 innovative features and enhancements.

疯拍传媒 Business AI

In 1H 2024, we are thrilled to introduce more than 25 new AI capabilities to enable better employee experiences and new levels of productivity.

Among these capabilities include the ability for applicants to provide skills during the application process. This can enable recruiters to see a skills compatibility for each applicant based on matching the applicant鈥檚 skills and the job requisition, helping improve applicant screening and time to hire. Furthermore, personalization in 疯拍传媒 SuccessFactors Opportunity Marketplace is enhanced with new AI-driven recommendation categories, 鈥淚gnite Your Role鈥� and 鈥淩each Your Aspirations.鈥� These guided experiences can enable employees to proactively take steps to reach their development goals.

Generative AI continues to be embedded across the 疯拍传媒 SuccessFactors HCM suite, including new capabilities to help employees create ready-made performance and development goals and AI-assisted writing to help improve the quality, clarity, and conciseness of writing across a variety of areas within 疯拍传媒 SuccessFactors solutions.

Further, with this release, insights based on an employee鈥檚 compensation and job history are available to help support managers in having effective and well-informed compensation discussions. 

We have also added more than 15 new capabilities in this release to help both managers and employees get work done in a conversational way, such as creating or changing a position, creating spot awards, clocking in and out, and viewing pay statements as well as time capabilities like requesting time off, checking leave balances, and syncing holidays to Outlook calendars while managers can review and approve time off. Further, employees can now clock in and out using Joule, Microsoft Teams, or the 疯拍传媒 SuccessFactors Mobile app.

疯拍传媒 SuccessFactors Employee Central

We are excited to unveil two new people profile experiences 鈥� the profile preview and the spotlight view. The profile preview can provide a snapshot of key areas of the employee profile, including job, manager, location, and contact details, to quickly view and connect with others. Additionally, the spotlight view can showcase employee skills and competencies, mentoring and target roles, and other relevant personal and organizational information.

We are also introducing a new org chart experience with a refreshed look and feel. Available on desktop and mobile, users can explore their organizational structure with improved expand and collapse capabilities, which helps provide full accessibility to an employee鈥檚 profile preview, with an option to open the new spotlight view.

Customers can now automatically process new hires from 疯拍传媒 SuccessFactors Recruiting and 疯拍传媒 SuccessFactors Onboarding into 疯拍传媒 SuccessFactors Employee Central. This capability helps further reduce the time to hire, which is especially important with mass, seasonal, and high-volume hiring.

疯拍传媒 SuccessFactors Employee Central Global Benefits

With this release, we are pleased to introduce a new benefits enrollment experience for insurance, savings, and pension benefit types. Available on both desktop and mobile, the guided experience for benefits elections can give employees increased convenience with improved navigation and increased confidence with side-by-side plan comparisons and embedded instructional text. Additionally, employees can update dependent information and manage beneficiaries directly from the benefits enrollment process, which helps further streamline the enrollment experience.  

疯拍传媒 SuccessFactors Time Tracking

We are thrilled to share the launch of a new time sheet experience that integrates the latest version of My Timesheet in 疯拍传媒 S/4HANA with 疯拍传媒 SuccessFactors. Employees can now record time for payroll, as well as against activities and cost objects, from a single time sheet across applications. This helps organizations leverage real-time connectivity between HR and finance operations to keep track of employee activity and labor costs and to pay employees accurately and on time.

Additionally, a new monthly calendar view for time sheets can give employees and managers a complete picture of recorded time over a month. Users can drill down into specific days and submit or approve time for pay periods beyond a week, such as biweekly or monthly.

For managers, a new time approval center helps simplify approvals with a centralized dashboard highlighting anomalies for swift resolution. Managers can monitor team working hours effectively, helping to ensure accurate and timely payroll processing.

疯拍传媒 SuccessFactors Onboarding

With enhancements to the onboarding journey experience, new hires can now use the new Your Onboarding Checklist page to reference and complete all tasks 鈥� onboarding data collection, compliance tasks, additional onboarding tasks, and exploring the onboarding guide 鈥� from one place with a single view. Available for new hires, rehires, internal hires, and employees with global assignments, this improved experience can save time for onboarding participants while helping to ensure productivity from the start.

And that鈥檚 only a fraction of all the innovations we鈥檙e bringing to customers in 1H 2024. There鈥檚 much more in the release, including new and exciting updates in:

• Generative AI and Joule capabilities
• 疯拍传媒 SuccessFactors Opportunity Marketplace
• 疯拍传媒 SuccessFactors Compensation
• 疯拍传媒 SuccessFactors Succession & Development
• 疯拍传媒 SuccessFactors Incentive Management
• 疯拍传媒 SuccessFactors Work Zone

Read the and watch the to find out more.

Bianka Woelke is group vice president of Application Product Management at 疯拍传媒.

“Businesses today are confronted with challenges ranging from supply chain disruptions and labor shortages to geopolitical uncertainties,鈥� said Muhammad Alam, member of the Executive Board of 疯拍传媒 SE, 疯拍传媒 Product Engineering. 鈥湻枧拇� recognizes the imperative for agility and intelligence, driving innovation with AI-powered solutions to streamline supply chain and manufacturing processes. Companies can enhance operational efficiency and improve supply chain resiliency while delighting customers with superior service, paving the way for sustained growth and market competitiveness.鈥�

Accurate and relevant real-time information helps mitigate the impact that supply-chain disruptions have on suppliers, manufacturers and distributors worldwide. SMA Solar Technology AG and other customers have already witnessed the benefits of 疯拍传媒鈥檚 solutions, including an approximately 15% increase in supply chain workforce productivity, a 10% decrease in overall supply chain planning costs and a 10% reduction in inventory carrying costs and stock turnover rate.

鈥淪MA Solar modernizes its manufacturing execution systems to support sustainable, risk-resilient manufacturing operations with the power of AI-enabled visual inspection in the 疯拍传媒 Digital Manufacturing solution,鈥� said Heiko Kehm, SMA Solar head of IT Order to Cash.

Sixty-three percent of supply chain executives and 52% of operations executives have an AI strategy linked to business objectives, according to 鈥�,鈥� a global 2024 IDC InfoBrief sponsored by 疯拍传媒*. Fifty-one percent of the 2,000 survey respondents are embedding AI into supply chain planning business processes and key applications for real-time decision-making. Another 58% are using AI to increase operational efficiency and employee productivity.

to 疯拍传媒鈥檚 supply chain solutions to support customers鈥� AI-centric strategy include:

• Optimizing decisions across the supply chain with AI-driven insights: Companies can now leverage higher volumes of machine data and integrate AI-driven visual inspection by computer into their production processes, enabling a remarkable increase in quality through automation.
• Streamlining product development: Product developers can now use 疯拍传媒鈥檚 AI copilot Joule to gather and enhance new product ideas quickly and effectively using natural language queries. Joule also helps tag product designs with business data, so they visually contextualize business-critical information.
• Detecting equipment anomalies: Using AI, asset operators can proactively address potential breakdowns based on sensor data collected from smart devices and edge gateways. This new capacity utilizes the cutting-edge Cumulocity IoT platform from Software AG, which is planned to be embedded in the 疯拍传媒 Asset Performance Management application in Q3.
• Improving field response: Customers can optimize driving routes and allocate job assignments efficiently with integrated real-time traffic data and machine-learning-trained models, which enable the right field service technicians to reach their destinations on time.

Find more details about the innovations 疯拍传媒 will show at Hannover Messe .

Visit the . Follow 疯拍传媒 at .

*IDC InfoBrief, sponsored by 疯拍传媒, The Importance of AI in Supply Chain and Operations, document #US52042224, April 2024.

About 疯拍传媒

As a global leader in enterprise applications and business AI, 疯拍传媒 (NYSE: 疯拍传媒) stands at the nexus of business and technology. For over 50 years, organizations have trusted 疯拍传媒 to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. For more information, visit .

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By shifting towards a skills-based approach to talent acquisition and development, companies can build a workforce that is not only capable of meeting current demands, but also equipped to navigate future challenges effectively. Here are three strategies for building a dynamic organization with a skills-based approach to talent.

1. Identify and Prioritize Critical Skills

The first step in implementing a skills-based approach is to identify the key skills that are crucial for the organization’s success. This involves analyzing the current and future needs of the business and understanding the skills that are in high demand in the market. By prioritizing these critical skills, organizations can focus their hiring efforts on candidates who possess or have the potential to develop these competencies.

With the 疯拍传媒 SuccessFactors talent intelligence hub, organizations can have the power and simplicity of a single skills model from recruiting, onboarding, learning, and development, all the way through to performance and succession.听It helps to better understand, build, and leverage the skills of workforces. It can connect individual skills, attributes, strengths, and preferences to both people and experiences throughout听疯拍传媒 SuccessFactors solutions.

By creating a comprehensive overview of the skills available within the organization, managers can identify gaps and areas for improvement. This information can inform talent development initiatives, such as training programs or job rotations, to help employees acquire the necessary skills to excel in their roles. For example, within the talent intelligence hub there is a team growth portfolio view, which allows managers to quickly assess skill gaps and search for prioritized skills within their teams.

2. Foster a Culture of Continuous Learning

Building a dynamic organization requires a culture that supports continuous learning and skill development. Organizations can encourage employees to enhance their skills through internal training programs, mentorship opportunities, and access to external resources. By creating a learning environment where employees are motivated to upskill and reskill, organizations can ensure that their workforce remains adaptable and competitive in a rapidly changing market.

AI-enabled learning platforms can deliver personalized and adaptive training programs based on individual skill gaps and career aspirations. with embedded AI can give organizations a wide range of capabilities that help enhance a learner鈥檚 experience with relevant recommendations that are unique to each learner and based on their needs and interests. In addition, has AI-driven recommendations to help match employees with assignments, career opportunities, mentors, and more. This solution considers not only qualifications but also skills, experiences, and preferences, so that organizations can ensure better talent alignment and engagement.

3. Embrace Flexibility and Adaptability

In a skills-based approach to talent management, organizations need to be flexible and adaptable in their recruitment and development practices. This means being open to hiring candidates with transferable skills and potential for growth, rather than focusing solely on specific job titles or qualifications. This can be made possible with technology that supports skills-based hiring.

With , skills can be aligned to job requisitions and skills-based candidate evaluations. This can allow hiring managers to view rankings of candidates and determine the best candidate based on their skill proficiency. In addition, recruiters can leverage generative AI capabilities to help enhance job descriptions, including the proper skills and competences, which helps recruiters hire the best talent for a role. By embracing a more flexible approach to talent acquisition, organizations can build a diverse workforce with a wide range of skills and perspectives, driving innovation and creativity.

A skills-based approach to talent management can help organizations build a dynamic and resilient workforce that is equipped to thrive in today’s fast-paced business environment. By prioritizing critical skills, fostering a culture of continuous learning, and embracing flexibility in recruitment and development practices, organizations can create a competitive advantage through their most valuable asset 鈥� their people.

To learn more about how to build a dynamic organization with a skills-based approach to talent, register for this听 on Thursday, April 25, at 1:00p.m. EST.

Christina Russo is a global director of Product Marketing at 疯拍传媒 SuccessFactors.

For decades, our partners have leveraged their industry expertise and technological know-how to bring immense value to companies of all sizes. They possess a rare fusion of deep industry insights and technological expertise, which they leverage to guide businesses through the delicate process of modernization while ensuring that the essence of their identity remains intact.

We recently how they鈥檙e helping customers take better advantage of their organization鈥檚 data. Our partners have observed a significant shift in the way data is perceived and utilized. It’s no longer just a byproduct of business operations but a core asset that, when effectively distributed and made accessible, can revolutionize customer experiences and enable a more strategic, company-wide approach to decision-making.

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However, the mere availability of data is not a panacea. The crux of the matter is transforming data into actionable insights. This is where our partners excel, mapping out advanced use cases and facilitating the transition to cutting-edge platforms like 疯拍传媒 Datasphere and 疯拍传媒 Analytics Cloud. These solutions can empower organizations to evolve into entities where data is not just present but central to every action and decision.

The practical implications of data are vast and deeply rooted in the operational successes of our clients. AI, for instance, is a frontier rich with potential, but its success is inextricably linked to the quality and accessibility of data. Recognizing this, 疯拍传媒 partners are investing in building AI capabilities that can not only propel new business functions but also deliver substantial value.

Another key area of focus for our partners is the concept of a business data fabric, which is critical in developing a flexible enterprise architecture. Such an architecture allows for co-innovation and customization of solutions, ensuring that data is not just an afterthought but a driving force in business operations.

The journey toward a data- and AI-centric business model is an ongoing one, marked by evolving needs, emerging challenges, and a relentless pursuit of innovation. The ultimate aim is to convert potential into lasting business success.

The essence of our relationship with our partners is rooted in a shared vision. We are united in our pursuit of discovery, innovation, and improvement as we navigate the future together. Be sure to with our seven strategic partners and discover how the can help your company become a data-driven organization.

Karl Fahrbach is chief partner officer at 疯拍传媒.

Enterprise GPT and digital launchpad, powered by Joule, won silver in the Best Use of Technology in Sales category, while 疯拍传媒 Digital Value Discovery won bronze for Value-Based Selling Techniques.

Digital customer engagement at 疯拍传媒 is executed via digital hubs located at 15 locations across six continents. The hubs are home to more than 1,000 digitally skilled, multi-disciplinary teams that innovate with and apply AI capabilities to serve personalized and immersive engagements, whenever and wherever needed.

鈥湻枧拇� digital hubs were able to support more than 22,000 customer engagements last year 鈥� primarily virtually 鈥� thanks to a plethora of AI tools we adopt internally to drive wider customer coverage and faster execution of digital customer engagements,鈥� explains Sam Masri, global head of Digital for Customer Success at 疯拍传媒.

鈥淲e are scaling and expanding our digital customer engagement capabilities to every customer-facing role and function in 疯拍传媒, ensuring everyone uses multiple AI tools to outsource administrative, repetitive, and manual activities to AI,鈥� he elaborates. 鈥淭his way, we have more capacity to focus on strategic activities that address customer needs and increase customer satisfaction. We engage with 疯拍传媒 customers of all sizes and industries at a pace that matches their pressing business requirements, accelerating business outcomes they get from our cloud solutions.鈥�

The Stevie Awards encompass several of the world鈥檚 leading business award programs, including the prestigious American Business Awards庐 and International Business Awards庐. More than 2,300 nominations from organizations of all sizes across all industries from 47 nations and territories were evaluated in this year鈥檚 competition. Finalists were determined by the average scores of more than 200 professionals worldwide.

For example, the introduction of low-code/no-code has made application development accessible to everyone in an organization 鈥� with or without a technical background 鈥� to improve experiences for everyone. Just take Dak, the then 12-year-old junior app developer from Massachusetts, who was part of my . With 疯拍传媒 Build solutions, Dak was able to develop all kinds of apps and publish them to a wide audience, such as the 鈥淜nowledge 4 Ever鈥� app that offers kids a playful learning experience during summer break.

Then, there are cloud technologies that further boost accessibility and offer other benefits. Generative artificial intelligence (AI) has put more power into more hands. Another advancement, composable technology, will make it easier for businesses to quickly assemble, reassemble, and compose solutions to meet their needs and those of their customers.

Over the course of my 11-year journey at 疯拍传媒, the 疯拍传媒 Innovation Awards have served as a one-of-a-kind global platform to showcase customers and partners that have used their creativity, teamwork, 疯拍传媒 products, and cloud technologies to achieve remarkable results. This year, though, is a different experience for me. As an executive sponsor of the awards, I鈥檝e had the privilege of experiencing up close what makes this program and the participating businesses so special.

Today, I am thrilled to announce the . Out of 170 businesses, one in three were chosen as finalists and now the winners have been announced. These winners come from various industries and locations worldwide. What all of them share is the use of 疯拍传媒 products and technologies to create innovative solutions for their customers, employees, and communities. Congratulations to all participants for demonstrating remarkable abilities and highlighting the importance of curiosity and continuous learning!

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AI Plays a Critical Role

Generative AI has empowered more people. Many of the participants have utilized 疯拍传媒 Business AI to boost their businesses. Take the winner , one of the world鈥檚 leading suppliers of automotive seat systems, which has leveraged 疯拍传媒 solutions, including 疯拍传媒 AI Launchpad and 疯拍传媒 AI Core, to revolutionize cockpit customization. When personalizing cockpit elements such as seats, door panels, and dashboards, OEMs and customers can see the carbon impact of each choice. By providing and promoting more sustainable and environmentally friendly options, Martur Fompak has decreased carbon emissions by 34% for each seat the company produces. AI has also helped the company increase its efficiency to achieve calculations 50 times faster than with manual methods and accelerate data collection by 75 times.听

Sustainability for a Better World Today 鈥� and Tomorrow

Technology has significantly contributed to improving lives, both within and beyond business contexts. Numerous winners like Martur Fompak have prioritized sustainability. Let us look at one more innovator in this area: .

A producer of high-quality sherries, Gonz谩lez Byass is committed to the circular economy concept of eliminating waste, circulating materials, and regenerating nature. The company deploys sustainable and water-saving agricultural techniques. To assist with eliminating and recycling waste, Gonz谩lez Byass turned to 疯拍传媒 and 疯拍传媒 Responsible Design and Production. The company needed a faster, more transparent way to gather and manage data, specifically around the purchase and use of plastic. With 疯拍传媒 Responsible Design and Production, Gonz谩lez Byass can quickly and effectively monitor, measure, and act on data. The company recovers 99% of the waste generated during production while recycling 100% of paper, cardboard, glass, and plastic.  

Adoption Can Be Challenging

Even top technologies such as AI may need support to gain widespread acceptance. Many of this year鈥檚 winners have been innovative with their focus on adopting 疯拍传媒 technology. is a prime example.

A leader in onshore/offshore wind energy production, Vestas wanted to improve its supplier and partner collaboration and selected 疯拍传媒 for the task. Vestas began its journey with 疯拍传媒 in 2007 by employing 疯拍传媒 ERP Central Component and consolidating to ONE ERP in 2015. Since 2017, the company has been transforming its digital procurement for supplier collaboration with 疯拍传媒 Ariba solutions. Last year, Vestas began to build out its value chain alongside suppliers and partners with 疯拍传媒 Business Network, enabling data transparency and connectivity in finance, production planning, and logistics management. As a result, 6,000 suppliers were onboarded, US$12.5 billion in purchase orders was executed, 350,000 orders were confirmed, and 25,000 advance ship notices were generated, to name a few transactions 鈥� all in 2023. 

I am happy to say that the 2024 疯拍传媒 Innovation Awards honor businesses that have demonstrated their innovation and effective use of 疯拍传媒 products and technologies. They鈥檝e adapted to and met the ever-changing needs of their customers and communities and, as I wrote earlier, achieved remarkable results in diverse areas. Congratulations to all winners! 

The Winners Shine in Seven Categories

If you’re curious about the path to victory for our winners, learn more in this article. Thirty winners were selected, covering the following categories:

• Business Innovator, focusing on transforming the supply chain, processes, or business networks using cloud solutions from 疯拍传媒
• Industry Leader, for employing 疯拍传媒 solutions to address big challenges and change how business is conducted
• Experience Wizard, for achieving business transformation with cloud solutions from 疯拍传媒 to improve employee and customer experiences
• Sustainability Hero, achieving sustainability with leading-edge solutions
• Services Supernova, for outstanding achievements in transforming businesses into sustainable enterprises
• Transformation Titan, demonstrating exceptional innovation and transformational leadership in using 疯拍传媒 Business Technology Platform (疯拍传媒 BTP)
• Partner Paragon, for accelerating the adoption of 疯拍传媒 BTP

Juergen Mueller is chief technology officer and a member of the Executive Board of 疯拍传媒 SE.

Each year, the conducts in-depth research on the latest trends and predictions impacting the HR function. Our PhD-level organizational psychologists and market intelligence experts aggregate and analyze a mountain of HR trends and predictions data to deliver a list of actionable 鈥渕eta-trends.鈥� For 2024, a list of 611 individual trends were broken down into nine key themes.

Above all, there is no question that 2024 is the year of artificial intelligence (AI). No longer just hype or speculation, AI is officially here. Exciting possibilities have become realities and organizations must embrace AI or risk being left behind. And while our number one HR trend is AI, you can also see its effects across every trend.

Below is a snapshot of the top three 2024 HR meta-trends, with examples of how 疯拍传媒 SuccessFactors solutions can help organizations stay ahead of the curve.

1. AI Upends the World of Work as We Know It

I don鈥檛 go a day 鈥� or maybe 10 minutes 鈥� without a customer asking for all the latest and greatest on AI innovation. That makes sense, as AI has dominated the 2024 trends discourse and it鈥檚 increasingly become seen as a way to augment human work.

Trends indicate that using all forms of AI to improve day-to-day productivity will be top of mind for organizations in 2024. In particular, self-serve AI tools like copilots are poised to increase employee productivity on various day-to-day tasks. As employee sentiment about using AI tools at work has improved, so has the ability of these tools to make employees more efficient and effective.

HR use cases abound, particularly within talent acquisition, but concerns continue about data privacy, ethics, and regulatory compliance. There鈥檚 a lot of noise and movement in the space, and regulators and enforcement agencies are acting quickly to keep up.

With the tech landscape and market realities in mind, the HR leaders who head AI implementation programs, maintain a strong policy posture, and avoid overhyped or underbaked propositions to take advantage of the most valuable capabilities will steer their organizations down the right AI path.

Embedding an AI copilot in HR solutions, like , can help employees and managers work faster and smarter by making it easier to find information and complete common HR tasks, such as updating personal data, giving feedback, and initiating a promotion.

2. Skills Become the Center of HR Practices

As AI needs rise within organizations, many organizations will need to immediately respond to determine what AI skills are needed, who possesses those skills, and how to fill skill gaps 鈥� whether build, borrow, buy, or bot. On the other hand, AI capabilities will also drive the ability for organizations to more effectively engage in strategic workforce planning.

Furthermore, in today’s increasingly complex business environment, traditional top-down human resources approaches fail to address employees’ increasing expectations for flexible and personalized career development. In 2024, HR will need to meet employees鈥� growing expectations for bespoke career paths while also solving the broader organization鈥檚 growing skills gaps and talent shortages, which present a major concern for leaders.

Looking forward, it will be interesting to see whether the average organization fully engages in long-term, strategic, skills-based workforce planning, which has long been a strategic objective for many but often remains out of reach as they react to immediate priorities. AI skills could work as a forcing function here 鈥� and contribute to other trend areas like learning and employee potential.

can drive better employee experiences and business outcomes by using a common skills framework across recruiting, learning, performance management, internal mobility, and development.

3. Hybrid Work Returns to the Office

Looking back at our yearly analyses of HR meta-trends, we saw the hybrid work topic shift from a focus on remote work as a reactive tactic to protect employees鈥� health and safety in 2020, to a focus on flexibility in 2021, to maintaining productivity and collaboration while working flexibly in 2022, and finally to an emphasis on underlying flexibility and the need for and benefit of malleable guidelines and principles in 2023. With the recent increase in partial and full return-to-office (RTO) policies, 2024 trends data suggests that the pendulum has swung back to hybrid, referring specifically to work location versus a broader perspective centered on flexibility.

Companies in 2024 will continue to experiment with motivating employees to return to the office in ways that promote productivity, collaboration, and cost savings but don鈥檛 alienate their top talent. But some organizations are focusing more on redesigning the nature of work rather than just mandating where or when work gets done.

help employees adopt a hybrid working model by providing options for common HR tasks regardless of when and where they are working, such as clocking in and out via desktop, mobile, or Microsoft Teams.

There are plenty more strategic takeaways in the full report 鈥� the entire paper is a must-read for HR leaders to learn more from our research team on the latest trends in:

• Diversity, equity, inclusion, and belonging (DEI&B)
• Employee mental health
• Leadership trust
• HR skills and agility
• Compensation
• Sustainability

For additional insights, .

Dan Beck is president and chief product officer for 疯拍传媒 SuccessFactors.

But in reality, some functions are much better suited than others to gain from AI. The deeper the reservoir of data associated with an operational process 鈥� and the broader the sharing of that data not only within an organization but among its trading partners as well 鈥� the greater the potential for AI to bolster collaborative capabilities, instill operational resilience, and unlock exponential value.

By facilitating the convergence of trading partners鈥� operational data, cloud-based networks strengthen transparency and foster collaboration across interconnected processes such as procurement, supply chain, logistics, and asset management. The vast troves of data accumulated from these functions 鈥� and the insights they reveal 鈥� bear significant implications for forecasting demand, planning inventory, sourcing components, procuring labor, maximizing utilization, managing logistics, gauging sustainability, achieving compliance, and securing financing. Yet the sheer volume of such data, sometimes spanning billions or more transactions, can defy human interpretation in the quest to optimize decision-making.

That鈥檚 where artificial intelligence comes in.

As the world鈥檚 largest B2B collaboration platform, facilitates hundreds of millions of transactions per year, capturing a unified, end-to-end view of spend. So prodigious is the cloud-based network鈥檚 volume 鈥� exceeding US$5.3 trillion in commerce annually, greater than the gross domestic product of every nation except the United States and China 鈥� that, through innovations in predictive and technologies, 疯拍传媒 Business Network is transforming procurement, supply chain, logistics, asset management, and related operational processes, with the goal that every business runs as an intelligent, sustainable enterprise.

The cloud is uniquely fit for the task of delivering simplicity within a many-to-many network of trading partners. A network鈥檚 features, from its search functionality to the matching of buyers with suggested suppliers, must aid the dual goals of transparency and ease of use. Predictive and generative AI capabilities augment businesses鈥� ability to discover trading partners on the basis of complementary resources, mutual value, and strategic alignment. With every successive use, generative AI sharpens its ability to anticipate operations professionals鈥� requirements to match supply with demand. Meanwhile, AI helps businesses to automate their most time-consuming procurement and supply chain activities through predictive mechanisms as well, hastening the ability to arrive at better, more informed decisions. When applied to the broadest possible sets of operational data, AI removes the guesswork from business-to-business commerce and replaces it with new leads, renewed confidence, and resilient supply chains.

With these objectives in mind, 疯拍传媒 Business Network is transforming its powerful discovery functionality into a simple chat prompt this year. Also in 2024, generative AI will enable 疯拍传媒 Business Network to create catalog content based on existing data in the network, detect potential errors within invoices, and obtain quote requests from buyers via natural-language, on-screen dialogue with matched suppliers. Integrating AI capabilities into 疯拍传媒 Business Network thus promises to reshape the trading partner experience by enabling buyers to reach far more suppliers with precision for the specific goods and services they produce. Trading partners large and small benefit equally from the increased flow of accurate, detailed, and complete information identifying each other鈥檚 offerings and competitive advantages.

As AI technologies take shape and mature, infusing intelligence natively into business processes, digital commerce platforms are certain to introduce many enhanced capabilities. Naturally, with its scale and history of innovation, you can expect 疯拍传媒 Business Network to lead the way. But you鈥檒l know the moment that artificial intelligence has truly transformed enterprise software when its features subtly blend in, almost imperceptibly, to simplify everyday operational processes, making business applications more intuitive and predictive for trading partners. That is our vision for AI at 疯拍传媒 Business Network, where the intelligence may be increasingly artificial but the commitment to customer success is invariably genuine.

For further information on 疯拍传媒 Business Network and how we are equipping enterprises with AI and other digital tools needed to counter disruption, visit and .

J枚rn Keller is executive vice president and chief product officer of 疯拍传媒 Business Network.

疯拍传媒 HANA Cloud is a market-leading database-as-a-service enabling intelligent data applications and is one of the most adopted services within 疯拍传媒 Business Technology Platform (疯拍传媒 BTP) internally at 疯拍传媒. As of today, more than 180 different applications and services use 疯拍传媒 HANA Cloud with its multi-model capabilities.

Now, 疯拍传媒 HANA Cloud is also a leader in the generative AI age.

At 疯拍传媒, we work with various LLMs such as GPT-4, Llama2, Falcon-40b, and Claude2. While these models offer amazing opportunities, they also have limitations. For example, LLMs may rely on outdated training data and lack company-specific data and business process context.

As an example, imagine having an LLM as a colleague. This colleague would be very intelligent, able to program, pass exams, or have arguments 鈥� but this colleague would not know anything about what happened in the world in the past year, nor have any idea about internal processes of your company or any of your systems. Even worse, after every conversation you have, this colleague would forget what you just talked about. Working with such a lack of memory would be of limited value. This shortcoming is why an LLM cannot answer easy questions like 鈥淲hat do you think about the offer from our most important supplier last week?鈥� An LLM can only work with the initial training data 鈥� all other data must be provided as context.

Supplementing this lack of information is where 疯拍传媒 HANA Cloud vector engine can assist. The engine can provide LLMs with all the relevant data of an organization through a process called “retrieval-augmented generation.”

A Game-Changing Feature

So how does the vector engine work? It is a new addition to 疯拍传媒 HANA Cloud’s multi-model engines, enabling customers to utilize the similarity between two or more vectors to solve business problems. With the integration of AI-focused technology, 疯拍传媒 HANA Cloud can now empower businesses to combine intuition along with data-driven insights to solve even the most complex of problems.

Some key benefits and features of the vector engine include:

• Multi-model: Users can unify all types of data into a single database to build innovative applications using an efficient data architecture and in-memory performance. By adding vector storage and processing to the same database already storing relational, graph, spatial, and even JSON data, application developers can create next-generation solutions that interact more naturally with the user.
• Enhanced search and analysis: Businesses can now apply semantic and similarity search to business processes using documents like contracts, design specifications, and even service call notes.
• Personalized recommendations: Users can benefit from an improved overall experience with more accurate and personalized suggestions.
• Optimized large language models: The output of LLMs is augmented with more effective and contextual data.

The Database Foundation of 疯拍传媒鈥檚 Generative AI Strategy

The addition of the vector engine establishes 疯拍传媒 HANA Cloud as the default database in 疯拍传媒’s generative AI solution strategy. Customers can create the next level of user experiences along with other services within 疯拍传媒 BTP. As an example, 疯拍传媒 BTP can provide centralized access to SaaS-based LLMs from multiple vendors as well as host LLMs from open-source models or third parties. The generative AI hub in 疯拍传媒 AI Core, a capability that facilitates the use of generative AI capabilities, will soon rely on 疯拍传媒 HANA Cloud as the primary vector storage. One function of the generative AI hub feature is to help provide a process for creating embeddings and storing the resulting vectors in 疯拍传媒 HANA Cloud. Customers building intelligent data applications can use both services together to augment LLM queries with relevant context for meaningful answers.

疯拍传媒 is working on foundation models that are specific for 疯拍传媒-related industry and process knowledge.

The Database for Innovation

疯拍传媒 HANA Cloud continues to lead the market by storing and processing different types of relevant business data 鈥� all within the same database. The new vector engine, combined with other multi-model capabilities, opens a world of possibilities for applications to help enhance the execution of business processes. Whether improving search capabilities, gaining deeper insights for informed decisions, or optimizing LLMs, 疯拍传媒 HANA Cloud enables the type of applications that can elevate the expertise and effectiveness of every user.

To learn more, sign up for . Do you already have a use case for 疯拍传媒 HANA Cloud vector engine in mind? If so, consider registering for the .

Juergen Mueller is CTO and member of the Executive Board of 疯拍传媒 SE, Technology & Innovation.
Stefan Baeuerle is head of Database, 疯拍传媒 HANA Database, & Analytics for Technology & Innovation at 疯拍传媒.

Leaders need to embrace generative AI as a way to address these challenges with talent intelligence and advanced analytics. According to , 26% of CEOs rank the talent shortage as the top damaging factor to business outlook, and 76% of HR leaders agree they will be lagging in organizational success if they don鈥檛 adopt and implement generative AI in the next 12 to 24 months. 

 At 疯拍传媒, we have a proven track record of providing HCM solutions in the cloud for leading organizations around the globe. Our customers trust us to not only manage their sensitive employee data and payroll, but to help them understand their workforces as they prepare for the skills they need in the future. 

The provides truly global HR cloud software with powerful AI capabilities to help organizations meet the challenges of today and innovate for tomorrow. Our more than 10,000 customers 鈥� from startups and midmarket companies to large enterprises 鈥� use our solutions to help bring out the best in their people by harnessing the to elevate every experience, guide every people decision, and connect HR across every aspect of the business. We do this with:听

• : A single source of truth is key for any organization to enable insight into the entirety of its workforce: employees, contingent workers, and dynamic teams. The 疯拍传媒 SuccessFactors HCM suite can provide localized support for over 100 countries and territories and cloud payroll for 50 countries and territories, plus additional modular solutions for time, benefits, and HR service delivery.

• : Skills gaps and talent shortages have been persistent challenges that continue to exist across all industries. Addressing them starts with an understanding of skills that currently exist, followed by pathways for employees to find new opportunities, learn new skills, and access mentors and feedback. The talent intelligence hub across 疯拍传媒 SuccessFactors solutions uses AI to continuously help organizations and employees understand their skills and match people with personalized career pathways.  

• : Every person has unique needs and preferences 鈥� in how they work, how they communicate, and what鈥檚 required for their role. Along with a refreshed, modern user experience, we鈥檝e built in generative AI capabilities throughout our solutions to help people work smarter. And with Joule, 疯拍传媒鈥檚 copilot, they can quickly complete HR tasks and get conversational responses to their questions.

• : Having access to people data connected across the business is critical to building agility, speed, and resilience within an organization. With the power of the broader 疯拍传媒 portfolio, organizations can improve end-to-end business processes across the entire business. This is also complemented with our partner ecosystem, which includes over 350 apps for HR.

We firmly believe that when organizations invest in their people 鈥� in their passions and potential 鈥� they return the investment over and over. And with the rapid acceleration of AI, it鈥檚 more important than ever to build pathways to employee growth, including new ways to upskill, reskill, and discover opportunities that align with a person鈥檚 skills, interests, and aspirations. 

Learn more about the .

Dan Beck is president and chief product officer for 疯拍传媒 SuccessFactors.

Here, five 疯拍传媒 employees share about their roles, motivations, and tips for anyone wanting to step into AI. The women 鈥� Khawla Mallat, Camila Lombana Diaz, Xin Chen, Nadine Hoffmann, and Puntis Palazzolo 鈥� span four countries and three areas: Data Science Engineering, Product Management, and AI Ethics.

Data Science Engineering

Dr. Khawla Mallat, Security and Quantum Exploration Team, 疯拍传媒 France

鈥淏e ready to be challenged all times,鈥� says Mallat, if you want to build a career in AI.

Unlike most data scientists at 疯拍传媒, Mallat does not work directly on the product but is firmly anchored in researching and addressing 鈥渟ome of the technical challenges related to AI, namely fairness, explainability, privacy, and security.鈥�

Prior to joining 疯拍传媒 two years ago, Mallat was confronted with the unintended prejudices of face analysis systems. Certain demographic groups, explains Mallat, used to be inadvertently omitted or underrepresented in the underlying data sets, leading to shortcomings in the face analysis capabilities. Such cases highlight the broader issue of bias鈥痠n other鈥疉I applications. In鈥痑reas like HR, she continues, removing personal details in data sets might seem to solve鈥痶he bias issues, but AI can still infer these details.鈥疶his leads to potentially鈥痓iased outcomes and the lack of explainability in AI models makes identification of such biases鈥痙ifficult. Letting data sets like this take root and grow into powerful data models not subject to scrutiny will only magnify the inherent bias or discrimination.

Today Mallat鈥檚 passion for addressing such unfairness aligns well with her role of identifying the inherent risks of AI, educating teams about them, and defining technological solutions to mitigate them.

鈥淲e need to adopt an interdisplinary approach to AI, with experts from ethics, legal compliance, and domain experts, for example, and abstract ourselves from the role of data scientists to succeed,鈥� says Mallat.

鈥淚 love working in AI,鈥� she continues. 鈥淓verything is progressing at an incredible pace so if you want to work in AI, you have to have a certain thirst for knowledge. And, regardless of your role, you must take AI ethics 鈥� regulations and regulatory frameworks 鈥� seriously because these have huge implications not only for 疯拍传媒 but for individuals and societies in general.鈥�

AI Ethics

Camila Lombana Diaz, Responsible AI, Germany

鈥淎I is a mirror of our capacities as humans. And the biggest responsibility for those working in AI is, what do we want to see in that mirror?鈥� explains Lombana Diaz, AI ethics research expert in the AI Ethics/Responsible AI team located in the 疯拍传媒 Business AI growth area.

Lombana Diaz鈥檚 responsibilities include maturing and applying the 疯拍传媒 AI Global Ethics policy, creating and delivering enablement content, defining AI personas and processes, and giving guidance to make responsible AI an operational reality for development, as exemplified in 疯拍传媒鈥檚 AI ethics handbook.

When she joined 疯拍传媒 eight years ago, initially as a UX designer and then a strategic designer, machine learning and AI were core topics. But it became increasingly clear to her that 鈥渦nderstanding the human implications of AI for a responsible and ethical AI demands a human-centric perspective.鈥�

Even though 疯拍传媒 is committed to the ethical development of AI 鈥� developers must now complete AI ethics assessment tasks and a steering committee scrutinizes all high-risk use cases 鈥� Lombana Diaz emphasizes the need to remain focused on the inherent risks and unintentional harms that AI may present. Part of her role is an ongoing assessment of the technology, identifying risks and limitations and communicating them to different teams.

As AI continues to evolve at speed, so do the roles. Lombana Diaz is passionate about seeing AI beyond the confines of a technology-centric perspective. 鈥淎I is now an omnipresent technology shaping our daily lives; hence, we need individuals working in the field who challenge AI technology to be community centric. AI ethics is a space for experimental, open, curious, collaborative, and human-centered individuals,鈥� and, she concludes, 鈥渢he time to step into AI and build a career is now because, unlike the technology, the business of AI, the legal and ethical aspects, are still being shaped.鈥�

Data Science Engineering 

Dr. Xin Chen, 疯拍传媒 HANA Machine Learning, China

鈥淚 have always enjoyed working at 疯拍传媒 since joining nine years ago. I like the work environment and the colleagues here and I really want to encourage others to join us here in AI,鈥� says Chen, data science researcher on the 疯拍传媒 HANA Machine Learning team.

The team works on a toolbox providing different kinds of machine learning algorithms for regression, classification, clustering, and so on for the 疯拍传媒 HANA predictive analysis library.

Part of Chen鈥檚 role is investigating research papers on the latest machine learning algorithms and, together with the team, deciding which algorithms would be beneficial to customers. Once the machine learning algorithms are implemented, Chen and the team evaluate feedback from customers and deliver enhancements.

Recently Chen and her team researched machine learning algorithms investigating notions of fairness. 鈥淔airness is a very hot topic just now,鈥� she says. 鈥淚n mathematics, there are different notions of fairness, but it is still a complex and evolving topic.鈥�

And Chen鈥檚 advice to would-be AI developers? 鈥淐ritical thinking will become even more important to understand what solutions to offer, to make judgements on your own innovations, and to know if the generated output is right or wrong,鈥� she says, reflecting on how this skill will become ever more important for future AI developers.

Product Management

Nadine Hoffmann, 疯拍传媒 Business AI, Germany

鈥淚 translate and I want to fascinate,鈥� says Hoffmann, global AI product manager in the 疯拍传媒 Business AI growth area.

Even after more than 20 years at 疯拍传媒, disruptive ideas and mindset shifts still energize Hoffmann. To be an expert in new technologies, and to be energized and enthused by the constant volume and speed of them, is critical to being successful in the AI product management teams of today because product management is the glue between partners, customers, the field, and development.

鈥淥n the one hand,鈥� says Hoffmann, 鈥湻枧拇� has data scientists, software engineers, and researchers taking our software to the next level. And on the other, there are experts defining the legal and ethical guardrails.鈥� Product management must be fluent in both 鈥渢echnical software speak鈥� and 鈥渃ustomer speak鈥� to understand desires, pain points, and business processes.

Pivoting between these and aligning customer speak with technical software speak is akin to being a听 translator, Hoffmann says. Our software will only meet the requirements of customers if there is a common understanding between the teams responsible for the technological development, the legal teams responsible for ethical and legal compliance, and the customer.

Regardless of the latest innovation, Hoffmann says success in product management is 鈥渘ot only about convincing teams and partners about the ease and positiveness of a technology, but also infusing them with a fascination about it so that they become passionate advocates and are intrinsically motivated to find out more by themselves.鈥�

Data Science Engineering

Puntis Palazzolo, AI Strategist & Ethics Lead, 疯拍传媒 SuccessFactors, U.S.

鈥淭he ethical challenges presented by AI have transcended the scope of individual enterprises, extending beyond entities like 疯拍传媒. It is crucial that we collaborate with others to collectively address AI鈥檚 emerging concerns,” says Palazzolo, who leads the 疯拍传媒 SuccessFactors Data Science team.

The team acts as a consulting service on AI use cases for product teams in 疯拍传媒 SuccessFactors, analyzing the problem, developing code and algorithms, and building proof-of-concepts. Successful AI use cases are then integrated into 疯拍传媒 SuccessFactors solutions.

Much of the data in 疯拍传媒 SuccessFactors solutions is sensitive customer data. With the dramatic increase in generative AI use cases, safeguarding customer data must take precedence, Palazzolo says. 鈥淕enerative AI is a powerful technology that introduces new challenges, such as hallucinations and automated decision-making. In high-risk sectors like HR, we need to explain how we reach certain decisions, especially when we are impacting people鈥檚 lives.鈥�

Palazzolo joined 疯拍传媒 11 years ago and has been based in Palo Alto, California, since 2013, where she represents 疯拍传媒 on 鈥� a collaboration of academia and companies, such as Google and NVIDIA, dedicated to developing safe practices and industry-standard benchmarks to improve AI models.鈥�

Her advice to current and would-be AI practitioners? Follow your passion, be ethical, and make your voice heard while we still have time.

鈥淟egislators alone cannot write AI regulations for us because they do not have a full understanding of its complexities,鈥� she says. 鈥淲e cannot solve all the problems by ourselves, but we must make our voices heard to shape the future of AI.鈥�

Alexa MacDonald is an 疯拍传媒 News editor.

These announcements were made at , the flagship conference for 疯拍传媒 Concur users and experts, from March 19-21 in Las Vegas.

AI is only as good as the quality and breadth of the data it draws upon. 疯拍传媒 Concur is one of the global market leaders in travel and expense solutions with more than 92 million end users booking travel and/or processing expenses.

疯拍传媒 debuted new business AI capabilities in 疯拍传媒 Concur solutions to help customers save time and improve accuracy when managing business travel and expenses:

• Concur Request: Now uses generative AI to provide intelligent cost estimates for trip planning.
• ExpenseIt solution: Customers can upload receipt images to ExpenseIt web, where it taps AI to automatically create a new expense with several key fields prepopulated. Plus, ExpenseIt now itemizes hotel folios using generative AI.
• Generative AI search: A new capability within Concur Support allows 疯拍传媒 Concur customers to type questions in natural language and get quick answers using generative AI without having to submit a support ticket.

The evolution of Concur Travel, featuring a consumer-grade user experience, now offers new content and features:

• Hotel and rail content: New direct integrations to American Express GBT, BCD, CWT RoomIt, FCTG and HRS designed to enhance the traveler鈥檚 shopping experience by providing more options, clarity and transparency. Additionally, users can search, book and purchase UK rail content.
• Microsoft Teams integration: Travelers can share a reservation from their Concur Travel trip list to a Microsoft Teams chat, so that coworkers can book the same trip.
• Sustainability-based travel decisions: Through an integration with , one of the travel industry鈥檚 leading independent sustainability intelligence platforms, evolution of Concur Travel users can view and sort the greenhouse gas emissions of each flight segment, as well as rail and car rental options, and browse hotel providers by emissions, certifications and sustainability scores.

The new, reimagined Concur Expense experience is AI-powered, optimized for mobile and already being used by early adopter customers. In the new experience, expense reports are automatically created and easily managed thanks to the following capabilities and a :

• Automatic expense entry, itemization, and categorization with ExpenseIt
• Timeline view of expenses
• Intelligent notifications such as missing receipts, missing attendees or expense reports ready for submission
• Attendee suggestion based on expense type and amount
• Automated expense creation for Mastercard transactions

To learn more about at 疯拍传媒 Concur Fusion or to join the virtual event, visit .

Visit the . Follow 疯拍传媒 at .

Media Contact:
Kelly Murray, +1 (978) 708-6821, kelly.murray@sap.com, ET
疯拍传媒 疯拍传媒 Room; press@sap.com

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