B2B and B2C customers are demanding virtual sales interactions and smooth, consultative customer service experiences, according to a report from . Yet, 51% of businesses still struggle to provide the right data, processes, and capabilities that allow sales and service teams to deliver moments that create lasting connections.

Now, with greater ease, ·θΕΔ΄«Γ½ customers can access the content, guided expertise, resources, and planning methods essential to building a cloud-based technology foundation for this new era of sales and services. And all of this is possible through the plan for ·θΕΔ΄«Γ½ Sales Cloud and ·θΕΔ΄«Γ½ Service Cloud, expanded edition.

Maximizing Value with Focused, Proactive Guidance

Offering a combination of omnichannel sales and value-added customer service is, by no means, a simple feat that can be achieved overnight. Making this transformation requires mutual understanding and close collaboration between sales and service teams, accessing data-driven insights on customer needs and expectations and delivering value at every touch point with effective technologies.

The expanded edition of ·θΕΔ΄«Γ½ Preferred Success for ·θΕΔ΄«Γ½ Sales Cloud and ·θΕΔ΄«Γ½ Service Cloud can deliver that advantage with exceptional support from knowledgeable ·θΕΔ΄«Γ½ experts throughout the lifetime of a cloud solution investment. Without processing another statement of work, ·θΕΔ΄«Γ½ customers can move from planning and implementation to go-live and active operation with such speed and effectiveness that they can transform their customer experience faster and more efficiently.

For example, reviews and related analysis help maintain peace of mind throughout the deployment of a cloud solution, keeping organizations on the right path toward achieving their goals. This can include quality checks to help ensure integration integrity, in-depth release guidance for future feature adoption, targeted training programs on the latest topics and best practices, and service-level agreements for enhanced support.

But what makes the expanded edition of ·θΕΔ΄«Γ½ Preferred Success for ·θΕΔ΄«Γ½ Sales Cloud and ·θΕΔ΄«Γ½ Service Cloud truly distinctive is the long-term, enhanced partnership it can provide to help advance and accelerate the cloud journey. Throughout the subscription lifecycle, organizations are continuously supported by experts and specialized services designed to meet their unique needs.

Access to Product Specialists

Appointed based on their technical and product-based expertise, product specialists leverage their knowledge and insights to help accelerate business outcomes and maximize the consumption of ·θΕΔ΄«Γ½ solutions. They achieve this by recommending and overseeing the delivery and scheduling of crucial services, providing direct access to experts for targeted advice on solutions, and advising on ·θΕΔ΄«Γ½ best practices.

This experience can allow sales and services organizations and their stakeholders to enhance the ROI of their overall investment in cloud solutions from ·θΕΔ΄«Γ½ by:

• Acquiring functional and technical knowledge when needed
• Receiving answers to queries related to standard integration with other ·θΕΔ΄«Γ½ solutions
• Addressing critical implementation difficulties quickly and resolutely

Solution Reviews

During prescriptive solution reviews, ·θΕΔ΄«Γ½ experts work closely with customers to analyze their usage patterns and advise on process improvements and transformation journeys that align with their success plans and business goals. Specifically, they focus on aligning usage with best practices, measuring the impact of changes on business operations, and identifying areas for improvement.

Customers can also benefit from collaborating with subject-matter experts during these reviews, receiving recommendations and advice on changes that can help mitigate or resolve business challenges, improve the customer journey, and reduce bottlenecks proactively. This service can offer stakeholders valuable insights into simplifying and optimizing operations, reducing administrative work, boosting process efficiency, and enhancing transparency for user adoption and cloud landscape stability.

New Feature Activation

·θΕΔ΄«Γ½ customers can also receive assistance in identifying, evaluating, activating, and maximizing the impact of the latest features to support their business operations better. Subject-matter experts help provide an enhanced adoption experience by aligning business goals with value and product capabilities, creating a tailored adoption plan, and providing guidance and enablement to activate features.

The new feature activation service can also assess and enable the impact of new configurations and simple customizations added to ·θΕΔ΄«Γ½ Sales Cloud and ·θΕΔ΄«Γ½ Service Cloud. By matching business needs to updates that offer better value, ·θΕΔ΄«Γ½ experts can evaluate the potential benefits and risks of the new additions, pinpointing system changes needed to activate and test the update to measure business outcomes.

Reaching Mission-Critical Goals with Extra Impact

The right technology partner can make all the difference – especially as expectations for sales and customer service experiences continue to evolve. Providing access to expert guidance, resources, and support when and where needed helps ensure businesses drive customer loyalty and success.

The expanded edition of ·θΕΔ΄«Γ½ Preferred Success for ·θΕΔ΄«Γ½ Sales Cloud and ·θΕΔ΄«Γ½ Service Cloud can deliver on that promise with a transformative approach to sales and customer service. This significant step towards creating personalized, value-driven experiences can help sales and services teams not only meet but exceed customer expectations, turning transactions into lasting connections.

Ready to amplify the impact of your sales and customer service experiences? or contact your local ·θΕΔ΄«Γ½ representative to learn more about ·θΕΔ΄«Γ½ Preferred Success for ·θΕΔ΄«Γ½ Sales Cloud and ·θΕΔ΄«Γ½ Service Cloud, expanded edition.

Amitesh Tiwari is a solution manager for the Chief Innovation Office of Cloud Success Services at ·θΕΔ΄«Γ½.

Through for ·θΕΔ΄«Γ½ Commerce Cloud, expanded edition, ·θΕΔ΄«Γ½ customers can now partner with ·θΕΔ΄«Γ½ and seize this new commerce wave with designated experts who provide access to specialized resources and enhanced services. This offering allows ·θΕΔ΄«Γ½ Commerce Cloud solution customers to create an agile, composable commerce system that fulfills their current and aspirational business goals — all while driving continuous improvement.

A Guided Approach for Commerce Transformation

By partnering with the right technology and business process experts, companies can rightsize their commerce vision and accelerate their move forward with steps that transform the customer experience faster and more efficiently. ·θΕΔ΄«Γ½ Preferred Success for ·θΕΔ΄«Γ½ Commerce Cloud, expanded edition delivers on this challenge with exceptional support from knowledgeable ·θΕΔ΄«Γ½ experts throughout the lifetime of the solution.

Without processing another statement of work, ·θΕΔ΄«Γ½ customers can realize significant value from implementation to go-live and active operation of their solution. Advantages include protecting commerce, organizational data, and applications while enabling continuous knowledge transfers to enhance technical upskilling and elevate awareness and outcomes of relevant software updates.

Enhanced services — such as prescriptive solution and application reviews — turn the implementation and use of ·θΕΔ΄«Γ½ Commerce Cloud into a more impactful, dynamic, and flexible tool for meeting current and future commerce expectations.

The expanded edition builds on prescriptive guidance on solution design, remote activation enablement, and pre-go-live quality review capabilities included in the existing ·θΕΔ΄«Γ½ Preferred Success service. It also supports adoption optimization and risk mitigation, allowing organizations to evolve their commerce experience using ·θΕΔ΄«Γ½ expertise to guide the commerce transformation.

Access to Expertise

Designated functional and technical resources work with customers to make sure they are getting the most out of ·θΕΔ΄«Γ½ Commerce Cloud. The ·θΕΔ΄«Γ½ expert provides deep technical and product-based knowledge to accelerate strategic outcomes and maximize solution adoption and consumption.

For commerce organizations and their stakeholders, this experience allows customers to acquire functional and technical knowledge and receive answers to queries related to standard integration with other ·θΕΔ΄«Γ½ solutions and critical implementation difficulties.

Solution Reviews

Customers also have a distinct chance to collaborate with subject-matter experts as part of the prescriptive reviews. This advantage gives our customers’ stakeholders recommendations and advice on changes that can help mitigate or resolve business challenges, improve the commerce experience, and proactively reduce bottlenecks.

In addition, this service offers stakeholders better ways to navigate strategies for simplifying and optimizing operations, reducing administrative work, boosting process efficiency, and extending transparency to user adoption and system stability.

Application Review

Customers can bring their organization together to dive deep into their commerce and business needs with the assistance of a remote, one-on-one workshop.

In this setting, they can see how their business has evolved and discuss a road map for evolving process, employee, customer, and business needs. Furthermore, they learn about opportunities for augmenting the solution with new functionalities and consider process improvements through transparent KPI analysis of the digital investment.

New Feature Activation

·θΕΔ΄«Γ½ Preferred Success for ·θΕΔ΄«Γ½ Commerce Cloud, expanded edition also assesses and enables the impact of new features, configurations, and simple customizations added to ·θΕΔ΄«Γ½ Commerce Cloud.

This service matches business needs to updates that offer better value to current goals and challenges defined during a success check or business application review. ·θΕΔ΄«Γ½ experts evaluate the potential benefits and risks of the new addition and pinpoint system changes needed to activate and test the update to measure business outcomes.

The Right Partner Matters When Winning the Digital Marketplace

The right technology partners can help organizations scale expectations and accelerate transformation — this is undoubtedly true for commerce too. ·θΕΔ΄«Γ½ Preferred Success for ·θΕΔ΄«Γ½ Commerce Cloud, expanded edition fills that role by providing the forward-looking analysis, prescriptive guidance, and personalized assistance businesses need to unlock their potential in an always-on marketplace.

Ready to amplify the impact of your digital commerce experience? or contact your local ·θΕΔ΄«Γ½ representative to learn more about ·θΕΔ΄«Γ½ Preferred Success for ·θΕΔ΄«Γ½ Commerce Cloud, expanded edition.

Amitesh Tiwari is solution manager for the Chief Innovation Office of Cloud Success Services at ·θΕΔ΄«Γ½.