In today鈥檚 rapidly shifting digital economy, businesses expect more than just reliable software. They demand seamless implementation, fast resolutions, and, above all, outcomes that drive value. Whether you’re a customer managing complex 疯拍传媒 landscapes or a partner delivering 疯拍传媒 solutions, knowing how to navigate 疯拍传媒’s support offerings is no longer optional鈥攊t鈥檚 essential.
This is where can step in. Designed as an easy-to-consume training, Support Accreditation helps equip you with the knowledge and confidence to make full use of 疯拍传媒鈥檚 powerful support ecosystem. And the best part? It鈥檚 available to all customers and partners at no additional cost.
What is Support Accreditation?
At its core, is a self-paced online course that helps demystify the tools, services, and methodologies within 疯拍传媒’s support landscape. With four digestible modules, interactive quizzes, how-to videos, and one-page summaries, it can deliver clarity in a space that often feels complex and fragmented.
Upon completion, learners earn a digital Support Accreditation badge鈥攁 mark of proficiency and confidence that can be showcased on social media or used to enhance your professional profile.
“Understanding 疯拍传媒鈥檚 support landscape shouldn鈥檛 be a mystery. Support Accreditation gives you the clarity and confidence to lead with impact,” said Anja Schneider, SVP and global head of Premium Engagement & Advisory, 疯拍传媒.
Recent updates that make it even better
疯拍传媒 continuously evolves the accreditation to reflect the dynamic nature of cloud support. Recent updates include:
- A new AI-guided support module covers how 疯拍传媒 leverages large-language models and AI to help drive predictive, real-time support. You鈥檒l learn how tools like Incident Solution Matching and AI-based recommendations can improve response times and accuracy.
- An enhanced focus on 24/7 support structures teaches you how to engage with 疯拍传媒鈥檚 global support organization across different channels and time zones.
- The expanded coverage of 疯拍传媒 Cloud ALM showcases how to manage implementation and operations more effectively using a cloud-native, out-of-the-box solution.
- In-depth guidance on 疯拍传媒 for Me details how 疯拍传媒’s personalized digital companion can provide transparency and control across all touchpoints鈥攆rom licenses to lifecycle management and support interactions.
Whether you鈥檙e scheduling an expert, chatting in real-time with 疯拍传媒 support engineers, or using 疯拍传媒 for Me to get a consolidated view of your landscape, Support Accreditation helps ensure you know how to make the most of these resources.
鈥淪upport is more than solving issues. It鈥檚 about enabling outcomes. This accreditation empowers you to do just that,鈥� said Augusto Spinelli, EVP and global head of Adoption Services Center, 疯拍传媒.
Why it matters for customers and partners
Let鈥檚 face it鈥攅ven the best digital tools fall short without the right enablement. Many organizations aren鈥檛 fully aware of all the support resources available to them, leading to longer resolution times, missed opportunities, and frustration.
Support Accreditation helps bridge that gap. Customers can learn how to accelerate resolution times, engage effectively with support teams, and use self-service tools to reduce case volumes. Partners can gain a competitive edge by delivering projects and managed services aligned with 疯拍传媒 best practices.
“The future of support is proactive, intelligent, and business-driven. This accreditation empowers you to lead that future,鈥� said Stefan Steinle, EVP, global head of Customer Support & Cloud Lifecycle Management.
Over 5,000 success stories and counting
Each year, more than 5,000 customers and partners complete the Support Accreditation course. The average course rating? A near-perfect 4.75 out of 5. It鈥檚 not just useful; it鈥檚 loved. And because the course is updated regularly, 疯拍传媒 recommends refreshing your badge once a year to stay aligned with the latest tools and best practices.
Whether you’re new to 疯拍传媒 or a seasoned consultant, there鈥檚 never been a better time to invest a couple of hours in a course that will pay dividends across every support interaction you have.
Ready to take the next step?
Join the thousands already leading with confidence.
Oliver Huschke is VP of External Engagements, Customer Support, and Cloud Lifecycle Management at 疯拍传媒.
